Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice staff

Posted Sep 28, 2016
Great staff but they never changed our sheets, when the power went out they didn't have a generator, which EVERY hotel has . I'm pretty sure that was the only hotel with no generator. Beside me paying for a place to stay and not using air or even water .. they staff tried there best to make my family happy ! Owner should be proud of staff and very disappointed in him or herself !
5 out of 5
by A verified traveler from V.

Posted Aug 31, 2016
Amazing staff, cozy and centralized! I will definitely stay there again.
Comment from Hotel Management
Sep 18, 2016 by Guest Service Ambassador, Hotel Management
Thank you for your review. We take great pride in providing great service to our guests and appreciate your feedback. We hope to see you again soon.
5 out of 5
by A verified traveler from Louisville, KY

Quiet and Private

Posted Aug 8, 2016
Cons: Parking is my only issue with this hotel. I wish they had a parking lot.
This place is close to a lot of things. Close to the beach (a 1 min walk). Great privacy has a home feel to it. I have stayed here several times and it was perfect every time. Just done forget your in Puerto Rico and not the states. Things are a little different but I wouldn't change anything about this place.
Comment from Hotel Management
Aug 28, 2016 by Guest Service Ambassador, Hotel Management
Thank you for your awesome review! We are glad you had a great time with us and we hope to see you again soon.
1 out of 5
by A verified traveler from NJ

Terrible Hotel w/ Unprofessional Staff No Parking

Posted Jul 24, 2016
Our experience at Windows Chimes was terrible. We experienced very Unprofessional Staff Members and most No Parking. We will not recommend this hotel to anyone.
Comment from Hotel Management
Sep 8, 2016 by Guest Service Ambassador, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by A verified traveler

Great location

Posted Jul 3, 2016
Would be an amazing hotel if it were updated. Has much potential. Overall, it's quiet, quaint, clean.
Comment from Hotel Management
Jul 6, 2016 by Guest Service Ambassador, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Jaddine

Posted Jun 28, 2016 on Hotels
Comment from Hotel Management
Jul 7, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from from Missouri

Very nice hotel, good location and excelent staff.

Posted Jun 25, 2016
Staff very nice and always willing to help. Close to the beach in centric location, but difficult to find parking. Even though I would recommend it. Beach is clean and quite. Very close to airport and Old San Juan. Great experience!
Comment from Hotel Management
Jul 6, 2016 by Guest Service Ambassador, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to see again in the near future.
5 out of 5
by A verified traveler

out standing

Posted Jun 18, 2016 on Hotels
nice
Comment from Hotel Management
Jul 7, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Posted Jun 13, 2016
The hotel is reasonably priced and very convenient to the beach. The front desk staff go out of their way to be helpful.
Comment from Hotel Management
Jul 6, 2016 by Guest Service Ambassador, Hotel Management
We thank you for your review. We strive in ways to make our guests happy and appreciate your feedback. We hope to see you on your next trip to the island
5 out of 5
by Charles J

Posted Jun 10, 2016 on Hotels
Comment from Hotel Management
Jul 7, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!