Ratings based on 646 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from PR

Relax beach resort

Posted Aug 6, 2016
Best beach place, delicious dinner, quiet and nature. Nice staff and good service
3 out of 5
by A verified traveler from Bayamon PR

Nice Hotel near good beaches

Posted Jul 26, 2016
Pros: The Area is very accesible to go to others beaches, restaurants, mountains, valley Lajas ect.
Cons: The room cleaning he need to improve a lot, The a/c is too small for the room.
A three days stay the hotel is great and beautiful,, The area all well cleaned, Easy to reach the beach and the island near the hotel via small ferry. We recommend to stay and least 3 or 4 days to enjoy the different areas near the hotel. We take a tour Sunday morning to a small island near the hotel i return about 2:30 pm, as return i stop in the pool for about one hour and i decided to return to the room to take a batch and go to la Parguera, But a soon arrive to the room i find is not cleaned, I decided to take a small trip to the beach and wait another hour for the cleaning of the room, I return one hour later and what i find the maid only left 2 towels and 1 for the floor, The blankets are not changed ( usually i dint ask to change the blankets the first day of the stay) And no hand towels, At the check out the staff girl ask why no ordered more towels and i replied we are paying a lot for the room the last you need to call for more towels when you know every room has 3 towels at least. The hotels need to improve this area.
5 out of 5
by A verified traveler

Posted Jun 8, 2016
Great place to stay with the family. Excellent service and facilities.
5 out of 5
by Jose from New York

A secluded Jewel

Posted May 18, 2016 on Hotels
Lovely romantic get away on Puerto Rico's secluded southern Caribbean beach. Everything was great!
3 out of 5
by A verified traveler from bay Area California

Nice spot, but services unavailable

Posted May 17, 2016
We chose this hotel because of the on site diving and snorkeling, which was mostly unavailable. The brochures and website would tell us to ask at the front desk, they would send us to the gift shop to set up a dive, she would say we couldn't do it because either dive master wasnt working or we didn't have the minimum number of people to set up a dive. But we could go to the dive shack and ask the dive master to set something up. He would just say ok and send us back to the gift shop to sign releases. Also they couldn't arrange a bio bay tour, which the website said required no reservations. No snorkeling available near the hotel or Gilligan's island which was pretty gross and busy for a Tuesday afternoon. We ended up having one snorkel trip on the boat, we had really hoped to be in the water the whole time diving the famed wall. Seems like we spent all of our time going back and forth to the gift shop to find something available to do. Even the restaurant didn't open for dinner, and breakfast was served in a different spot every day. I can imagine it being really nice if everything was happening, but they seemed to have mostly shut down services without warning.
5 out of 5
by Johanna from Puerto Rico

Excelente hotel

Posted May 9, 2016 on Hotels
Super. Me encantó en el servicio y el lugar. Cómodo, bonito y tranquilo.
5 out of 5
by Jorge j

Posted May 4, 2016 on Hotels
Excellent and friendly staff
5 out of 5
by Brenda

This traveler left a rating score only Posted Apr 29, 2016 on Hotels
5 out of 5
by A verified traveler

Amazing Romantic Getaway

Posted Apr 28, 2016 on Hotels
It was a great stay, I would've loved to stay longer. It's amazing for a romantic getaway as well as a family vacation spot. Definitely coming back with the whole family for a couple of days
5 out of 5
by ruth from chicago area

great place

Posted Apr 24, 2016 on Hotels
The staff was friendly and helpful