Ratings based on 1,511 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New York

Great location to everything.

Posted Nov 29, 2016
Pros: Decent place, location, full breakfast and nice staff.
Cons: check bathrooms (plumbing system), refrigerator (water leaks) and AC before booking rooms. I suggest that management check rooms before booking
Location: Convenience location to beach (not that great), restaurant, casinos, bars and capital
Decent place, location, great staff and good breakfast every morning. However, on my first stay (bathroom and refrigerator) and second time there was serious issues with the bathroom plumbing system (toilet and bath tub over floated (NASTY)). Due to this situation I was moved to multiple rooms (first time stay, room changed 4 times and 2nd time, two times). This was inconvenience due to the fact that I had to travel with my partially disabled Mother. Once we were settled in the okay room;returning from a long day (funeral service), my mom and I were unable to enter our room due to a human error (front desk). I was tired and furious!! However, the staff are very professional. I suggest that management check rooms before booking. I will only stay in this hotel, for emergencies ONLY!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel, close to the beach.

Posted Nov 25, 2016
Cons: It was impossible to reach the hotel by telephone. I tried several times to no avail.
Good hotel, convenient location, great showers, easy walking to restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

my San Juan holiday vacation

Posted Nov 23, 2016
Second time in 3 months at the BW CONDADO PALM INN & SUITES . EXECELLENT staff , location and service . A block from the beach , close to restaurants , casinos , shops and OLD SAN JUAN !
Comment from Hotel Management
Nov 23, 2016 by Henry, Hotel Management
Hi Roberto, Thank you for making us your hotel in Puerto Rico. Thank you for your comments about our staff and location. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel staff

Posted Nov 13, 2016
The hotel is conveniently close to the beaches about one block away. Staff is friendly and attentive. The breakfast was excellent.
Comment from Hotel Management
Jan 2, 2017 by Henry, Hotel Management
Hi Eileen, Glad you enjoyed the breakfast, service and proximity to the beach!! We look forward to your next visit!! Thank you, Henry Neumann General Manager
4 out of 5
by A verified traveler

Great hotel, beach access close, nice price

Posted Nov 10, 2016 on Hotels
The hotel was being repaired in some areas and certainly needed some upgrades, but the staff was wonderful
5 out of 5
by A verified traveler

Great location A+

Posted Nov 10, 2016 on Hotels
It was great I love it. Will stay again,great hotel and location.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Glad to loved the stay!! We look forward to your next visit!! Thank you, Henry Neumann GM
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location. Beach is within walking distance.

Posted Nov 5, 2016
Location: Tons of restaurants.
The room is nice. Good bed, clean and secure. Parking is overpriced. Pictures of the pool are much nicer than the pool really is. There was construction happening so a little noisy at times.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 2, 2016
Stay was great. Hotel in good proximity to airport and shopping. Complementary breakfast was good with a nice variety. Only draw back was that we found the room wasn't fully cleaned daily. We came back to find crumbs and things on the floor as we left it
Comment from Hotel Management
Nov 5, 2016 by Henry, Hotel Management
Hi Samantha, I am glad that you enjoyed the stay with us. Our daily complimentary breakfast has become a great added value. I will discuss your review with our Housekeeping Director. Siempre a la orden, Henry Neumann General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

A basic hotel near attractions

Posted Nov 1, 2016
If you won't be at the hotel most Of the time, you can book it. It's a basic hotel, old appliances and the rooms look like they were made like 40 years ago. Everything was clean. I just slept on the hotel, didn't use the amenities such as the pool. The hotel is well located and is cheaper than others around the area. I would stay again just because it was cheap and basic.
Comment from Hotel Management
Nov 3, 2016 by Henry , Hotel Management
Thank you for staying with us. I am glad that you enjoyed our location!! We are investing 2 million dollars in order to revamp our room product. I am sure that you will love it during your next visit. Siempre a la orden, Henry Neumann General Manager
2 out of 5
by A verified traveler from uk

very noisy

Posted Oct 31, 2016 on Ebookers
Location: the area around the hotel is rundown with lots of demolition work going on and the beach is quite dangerous when the sea is up.
whilst the hotel was ok it did need some attention our room was extremely noisy all day and night, in the day it was building works and at night it was the 24hr walgreens store just across the street especially around 6 am when the lorries made there deliveries. the hotel must know about this and triple glazing at least should have been fitted along with other soundproofing measures, the beach club which is advertised is a few loungers if you wanted an umbrella you were asked to pay 10 dollars there is no where to get a drink or use a toilet nothing. a bit of a joke really