Ratings based on 1,187 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Posted Feb 2, 2016
Pros: Location and helpful front desk staff.
Cons: Room cleaning service
Location: Great area! Good beach, great restaurants, convenient bus to Old San Juan.
Hotel is close to beach with very good breakfast and helpful front desk staff. Room was comfortable, but service was late in the day just when we were returning to get ready for our evening events. One day our room was skipped completely. Pool area was enjoyable. Overall, I would recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good value in Condado

Posted Jan 30, 2016
Large somewhat dated room with living area and small bath. Breakfast was not so great but at this price in this area, I wouldn't complain. Close to the beach and many restaurants. All in all a pretty good bargain
4 out of 5
Recommended
for Everyone
by A verified traveler

Room 301 needs windows replaced with thermo panes.

Posted Jan 26, 2016
Room was very loud street side and alley side. Cars garbage trucks and people in front of hotel talking. Toilet ran all the time, shade in bathroom window did not operate properly. Staff very good. Balance of facility good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Beach 2 blocks away

Posted Jan 25, 2016
Pros: Close to restaurants.
Cons: The breakfast buffet.
We stayed there 2 nights before our cruise. The staff was very accomodating. We were just across the street from Walgreen's which was a good thing as my traveling companion forgot his medication.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Cloud, MN

Comfortable, Friendly Clean & great location!

Posted Jan 21, 2016
Pros: Cleanliness!
Cons: There was no hot tub.
Location: Two casinos close by, a great beach just one block, lots of shops, restaurants and bars. We rented a car, parking was an extra charge but secure.
one block from the beach. Safe area to walk any time of the day. located close to shops, bars and restaurants. Close to the airport and Old San Juan. Room was large, very clean and comfortable with a safe, microwave, refrigerator and coffee maker. We really enjoyed the balcony too!
2 out of 5
by A verified traveler

would never be back in this hotel

Posted Jan 20, 2016
Pros: the hotel staffs were nice..
Cons: everything except the staffs
I thought the hotel was nice when i saw the pictures online. At first when we arrived there, the staffs are very polite, no complain at all. THE ROOM, was so-so...now as time goes by, the AC was so noisy can't sleep @ night. The sound proofing of the windows and doors are terrible, we were on the 8th floors and we can barely hear everything from the street, the window/door blinds and curtain are so poor, can't block the sunlight. Now, one thing i really noticed and can't missed it cuz I'm a clean freak, i notice that they don't clean the bathroom bcuz, i see the mark of my orange soap which i placed @ the edge of the bathtub and still there even if they clean our room, it means they didn't clean it well, also i saw the cotton swab that i used on the bathroom floor... i would never come back to this hotel!!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel convenient location

Posted Jan 20, 2016
Friendly staff decent hotel reasonable price definitely will come back and recommend to my friends
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a short distance to the beach. Nice lobby

Posted Jan 17, 2016
Pros: location, cleanliness
Cons: fix the leaking AC
Room musty.AC dripping on carpeting. Unable to fix.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun in San Juan

Posted Jan 17, 2016
Pros: everything.
Cons: larger plates for breakfast would be nice en=ven if they were paper
Location: Beach cery close. Lots of places to eat. Right across the street from 2 24 hour drug stores
Hotel very nice and staff friendly and very accommodating. Close to everything. Breakfast very good assortment.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami.fl

Posted Jan 13, 2016
Pros: Location
Cons: None
Very nice and clean place Close to the beach Very nice staff