Ratings based on 1,597 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but bring ear plugs

Posted Apr 26, 2017
The hotel had everything that we needed, except for parking which was $16 for the whole day. The room was pretty nice except for the bathroom which needs an update as the shower tiles were a little old and had a slow drain. The room kept making a loud thumping noise everytime the ac turns off and you can hear the creaks and slams from the other guests doors. We were on the 6th floor ocean view north tower which was pretty nice and had a balcony. However the hotel is on a main busy street, so we kept waking up in the middle of the night due to the noises from the people and traffic. It was only 1 block to the beach. Tip: Go right up to the beach, turn left until u see the hotel flag for the beach chairs and towels. The breakfast was good enough. It had a sign that says gluten feee and non dairy options avail upon request, but when i asked for the non dairy options.. they had no clue what that meant. Tips: To rinse off sand from beach, we went to the pool area where there is an outside shower. The only ice machine was in the lobby floor. Overall, nice hotel that has everything but if you want to sleep in, i would suggest to stay somewhere more quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

decent hotel

Posted Apr 26, 2017
Decent hotel close to beach, night life, restaurants. Walkable to old San Juan. Great area I've stayed at much higher prices hotels in area and was disappointed.
Comment from Hotel Management
Apr 26, 2017 by henry, Hotel Management
Hi K, Thank you for staying with us. We are glad that you enjoyed the stay. Henry Neumann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly located!

Posted Apr 26, 2017
Perfectly located! Very nice and helpful staff at all hours. Walking distance to pretty much anything you need.
Comment from Hotel Management
Apr 26, 2017 by Henry, Hotel Management
Thank you for the great review. Our property is just walking distance from the beach, shops, and restaurants. Glad you enjoyed!! Henry Neumann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice close to the beach

Posted Apr 26, 2017
The hotel was nice with a great bathroom & beds. The hot tub was big and they have a pool. The breakfast was great loved everything. We will be staying at best western again.
Comment from Hotel Management
Apr 26, 2017 by Henry, Hotel Management
We just remodeled our bathrooms and pool area. We are delighted that you enjoyed these upgrades!! We look forward to your next visit. Henry Neumann General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from MA

Great Location

Posted Apr 21, 2017
PROS: Close to the beach and other hotels such as Marriott and La Concha. There is also a Walgreens next to it very convenient. Good breakfast options if you traveling with children. CONS: Hotel does not do valet parking. We looped around the hotel few times trying to find the parking entrance. if you are traveling with children careful at the beach! The waves are aggressive.
Comment from Hotel Management
Apr 24, 2017 by Henry, Hotel Management
Hi Lucy, Thank you for staying at our property. I wish we could have spoken during your stay in order to improve it. Siempre a la orden, Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

San Juan post cruise stop over

Posted Apr 21, 2017
Pros: For an older hotel the renovations and updating are wonderful. The lobby, breakfast and pool areas are all very nice. Our room was well appointed an
Location: Lots of restaurants and bars, great beach only one block away.
This hotel is in a convenient location close to beaches, lots of restaurants, Old San Juan and the airport.
Comment from Hotel Management
Apr 26, 2017 by Henry, Hotel Management
Hi Doug, We are delighted that you enjoyed the upgrades to our property. We inaugurate the Cuban & Puerto Rican Restaurant this Sunday. Siempre a la orden, Henry Neumann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Clean hotel, wonderful staff and conveniently located to all!
Comment from Hotel Management
Apr 20, 2017 by Henry, Hotel Management
Thank you for the great review!! Thank you!! Henry Neumann General Manager
2 out of 5
by A verified traveler

need to update amenities

Posted Apr 20, 2017
Pros: The beds were comfy!
Cons: Update amenities! Increase water pressure and hot water heater! Fix electric plugs! Allow more room to add improvements if you really care about guest
The reason I booked this hotel was because it was supposed to have a restaurant and bar on the property but when we showed up they were both under construction, I mentioned to them that it was the only reason I chose that hotel instead of another They informed me that there were bars and restaurants down the street within walking distance, then basically gave me the cold shoulder treatment the rest of the check-in! It was pouring down rain and my 80year old mother was already feeling sick, hence the reason I wanted a restaurant in the hotel so as not to have to have her out in the rain! The hot water was warm at most and there was no water pressure! Very disappointed! The main lobby was being painted also, they had no fans to blow the fumes out the door either, so as I stood there to check-in I was getting a headache from the fumes! I would never recommend this place, not only was it an inconvenience for my mother and I but we had to deal with the rudeness of the staff, one which was standing at my side of the desk but to the side and kept giving rude looks!
Comment from Hotel Management
Apr 24, 2017 by Henry, Hotel Management
Hi Anonymous, Thank you for staying with us. I wish we could have spoken during your stay. The hotel's restaurant inaugurates this Sunday. Before the opening of this restaurant we have not had or advertised a restaurant on property. I will personally discuss your review with our Front Desk staff. I thank you for taking the time to provide feedback. Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Hotel at good location - very close to the beach

Posted Apr 18, 2017
Pros: We like the convenient location of the hotel
Cons: The hotel comes with free breakfast every morning. However, there isn't too much varieties to choose from. We hope there'll be more hot food selection
Location: There are plenty of nice hotels nearby and it is just steps to the beach.
We had a partial ocean view room and the room is quite spacious and clean. The first room assigned to us is next to the elevator where we can hear the sound when the elevator in moving. As I am very sensitive to this kind of noise, I asked the reception to give us another room and she did. We are happy with how they handle this. The hotel is very close to the beach and hence there isn't much facilities within the hotel.
Comment from Hotel Management
Apr 18, 2017 by Henry, Hotel Management
Hi Becky, Thank you for staying with us. We are delighted that you enjoyed the stay and the location of our property. We look forward to your next visit!! Henry Neumann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

60th Anniversary

Posted Apr 15, 2017
It was a great experience but I will add more eating tables since everytime we had to wait for a family to finish eating. Other than than staff was great room was clean and breakfast was great.
Comment from Hotel Management
Apr 17, 2017 by Henry, Hotel Management
Hi LovePink!! Happy Anniversary and thank you for sharing this special moment with us. I am glad that you enjoyed the stay. We look forward to your next visit. Henry Neumann General Manager