The home away from home
Posted Sep 18, 2016
We stayed at the CIQALA hotel after we returned from our cruise to the Caribbean. Our first contact with the staff at The CIQALA Hotel was not what we expected from the front desk staff. We arrived at the hotel at approximately 3pm on 9/4/2016, there were 3 staff at the desk, we said good afternoon to the 3 ladies who were present but no one there acknowledged us, they continued to have a conversation among themselves and did not respond to our greeting. I waited for a few (still no acknowledgement) and said good afternoon a second time. At this time, one of the ladies looked at me appearing a bit annoyed, responded "good afternoon". Disappointingly, she gave no apologies for ignoring us, but proceeded to check us in. Needless to say, with this initial/first encounter we felt a bit uncomfortable. However, even though we did not received a warm welcome or an apology from the ladies at the front desk for initially ignoring us, our stay at the CIQALA was awesome!!! It truly felt like the "Home away from home". Our encounter with the rest of the staff was quite pleasant. Once we got to our room, we immediately called our friends and family and told them about our amazing room!!! We also recommended that if they go to Puerto Rico that the CIQALA hotel is the perfect place to stay. By the way, even the front desk staff in the end weren't so bad after all. Overall, we would most definitely stay at the CIQALA hotel the next time that we go to Puerto Rico.