Ratings based on 3,294 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

nice hotel close to the beach,

Posted Mar 30, 2017
Pros: location,swimming pool,beach
Cons: price :)
Location: good location,close,to the old San Juan,50 min to rain forest...
friendly stuff,good location,close to food,overall ok...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Four night stay, check in was easy Sebastian was great. A little distance to old San Juan, walked every morning to breakfast . This is a great hotel for family's reslly caters to kids. Would be nice if they had adult only pool though, they have kid pool but the kids weren't using it. Beach area great plenty chairs there. The pool has less. Must get out early, many guest's go out early and get a chair and then go back later to use it. Also if more umbrellas by the pool. Overall great experience, would definitely stay again if I was bringing kids.
Comment from Hotel Management
Mar 28, 2017 by jlopezvela, Hotel Management
Thank you for sharing your experience. It is pleasing to know you like many aspects of our hotel including our location, beach and pool areas. We appreciate your recognition of our team members, Sebastian, and will share your kind words with him. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 27, 2017
Nice hotel with beach front swimming in calm lagoonand several fresh water pool options. Staff pleasant and interactive, appreciated the messaging system for follow ups and they were responsive in reply to messaged questions.
Comment from Hotel Management
Mar 29, 2017 by jlopezvela, Hotel Management
Thank you for sharing your experience. How delight it is to know your experience at our hotel was a nice one; from the beach front swimming in calm lagoon and several fresh water pool options and pleasant and interactive team members. We look forward to your next visit at Caribe Hilton.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Very nice hotel

Posted Mar 26, 2017
We were happy with the location, the pool, the beach, the stores, the staff, pretty much all of it. Special thanks to the Active Hilton front desk staff. Also the tour and activity representative for Caribe Hilton, "Ms. Lucy" she was just pleasant and very informative.
4 out of 5
Recommended
for Everyone
by A verified traveler from NH

Large resort, close to old San juan

Posted Mar 22, 2017
Caribe Hilton is nicely settled between old San Juan and Condado. Both within walking distance or short ride.
Comment from Hotel Management
Mar 23, 2017 by jlopezvela, Hotel Management
Thank you for sharing your experience. It is lovely to read that the our location between Old San Juan and Condado have been highlights of your visits. We look forward to your next visit at Caribe Hilton.
3 out of 5
by A verified traveler

Good not great

Posted Mar 22, 2017
Nice enough I guess. Pool area very nice. Staff very nice also. Don't get a "villa" room as they're a bit older and in desperate need of an update. Overpriced everything, but then that's my opinion of Puerto Rico in general. So so many nicer, better, cheaper places to go in the islands.
Comment from Hotel Management
Mar 23, 2017 by jlopezvela, Hotel Management
Thank you for sharing your experience. We are pleased to hear you found the pool and team members to your liking. We sincerely appreciate your feedback and we’re very sorry you were unpleasant with our guest rooms. Once again, thank you for your feedback and we hope you give us the opportunity to serve you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Great hotel for both adults and kids. The fee is a little too much since we had to pay for parking also.
2 out of 5
by A verified traveler from S

Changed rooms three times

Posted Mar 18, 2017
Change rooms three times dirty sheets blood on the sheets The worst hotel I've ever stayed at it ruined my whole trip!!!
Comment from Hotel Management
Mar 21, 2017 by jlopezvela, Hotel Management
Thank you for sharing your experience. We are so sorry you found your room unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; our apologies. Thank you again for your feedback and we hope you will consider staying with us again
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Beautiful hotel/resort with a private beach

Posted Mar 17, 2017
My boyfriend and I had an amazing stay for my birthday week, the staff was amazing the food was great, very inexpensive and the resort was just gorgeous!
5 out of 5
Recommended
for Everyone
by A verified traveler

AMAZING

Posted Mar 17, 2017
Requests were honored. All of the staff were very friendly and helpful. Beautiful private beach and pool area. Everything seemed to be pretty well kept. Food and drinks were pricey and the overall hotel tax was a little much. We felt very safe in and around the hotel. Security were almost always present. Just an overall amazing vacation in San Juan. We will definitely be returning.