Ratings based on 411 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best bed ever

Posted May 19, 2017
My experience was very positive, I arrived earlier than the check in time and was still accommodated.
Comment from Hotel Management
May 22, 2017 by Carlos Rosas, Hotel Management
Dear Guest We are very happy to know you enjoyed your recent stay at the Courtyard by Marriott of Aguadilla. Knowing you had a great sleep and that our associates were always there for you , makes us very happy and motivates us to keep us working very hard. Once again, thank you, and we hope to see you in a future visit. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach

Close to Aguadilla airport nice parking, safe area

Posted May 12, 2017
Pros: Big clean room, nice TV cold a/c,
Location: Close to aguadilla airport, restaurants and beautiful Crash Boat beach near by but will need a vehicle to get to it
Good staff, big clean room, will need a vehicle at this location no public transportation. Nice pool and also a small casino. Safe location.
Comment from Hotel Management
May 14, 2017 by Carlos Rosas, Hotel Management
Dear guest, thank you for sharing your recent experience at the Courtyard by Marriott Aguadilla. We are very happy to know you enjoyed the different areas in the hotel and surroundings. We will always be waiting for your return in order to make you feel like home away from home again. Once again Thank You
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Room Doors sucked and don't shut and water pressure was poor
Comment from Hotel Management
Apr 30, 2017 by Carlos Rosas, Hotel Management
Dear Guest Thank you for sharing your recent experience, Even dough we work very hard in order to provide a great experience, we see that we fell short on your expectations, letting us know that there are areas of opportunities in witch we need to improve. . We will work on your observations and we hope that when time brings you back to Aguadilla, you take home a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but out of the way

Posted Apr 25, 2017
Pros: Pool activities, restaurant, lounge area.
Cons: Free parking
Location: We found that most activities required a long drive.
Good value for a clean, safe and family friendly hotel.
Comment from Hotel Management
Apr 26, 2017 by Carlos Rosas, Hotel Management
Thank you for sharing your recent Courtyard experience. We are and will always be here waiting for your return. Kind regrads
5 out of 5
Recommended
for Everyone
by A verified traveler

Our stay was amazinf. We were happy

Posted Apr 24, 2017
Pedro one of the staff members from the moment we walked in he made sure we were comfortable and were having a great time. Husband lost his card and he made sure he went to each area to find out (which he did) every single staff member were great. Food was amazing. We were beyond happy with our stay.
Comment from Hotel Management
Apr 26, 2017 by Carlos Rosas, Hotel Management
We are very happy to know you enjoyed your stay with us. You as our guest are and will always be our priority. Once again Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
Under the diligent supervision of General Manager Carlos Rosas, the Courtyard by Marriott's Staff provides the visitor a pleasant stay. Highly recommended!
Comment from Hotel Management
Apr 19, 2017 by Carlos Rosas, Hotel Management
Dear Guest Thank you Thank you Very much for taking out of your busy schedule, in order to complete this service survey, witch is our guide to keep improving and offering great experiences to all our future guest. My self and all my staff, will always be here waiting for your return. Kind regards
4 out of 5
Recommended
for Families
by A verified traveler from San Juan, Puerto Rico

Nice place to take time with the family

Posted Apr 17, 2017
Pros: The hotel have a lot of activities for the family, the manager is always there and the staff is awesome.
Cons: The RB (Hotel restaurant) is very good If you include breakfast in your stay prepare to wait.
Location: The hotel is within a kind of Military-airport facility, beaches and pretty good restaurants close to the hotel.
Nice hotel in the west of the island, close beaches, good restaurants and friendly and hospitable people.
Comment from Hotel Management
Apr 21, 2017 by Carlos Rosas, Hotel Management
Thank you very much for being part of the Courtyard by Marriott Aguadilla family. The experience you take home is our priority , reason why we will always work very hard in order to ensure you take home the best experience ever. We are and will always be here to ensure it is like that, so please feel free to contact us directly for that future visit, we will be more than happy to take care of you personally. Once again thank you and we hope to see you soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bayamón

It was excellent.

Posted Apr 13, 2017
Since our arrival everything went great. The staff was friendly, the facilities are good, the food in the restaurant is excellent.
Comment from Hotel Management
Apr 17, 2017 by Carlos Rosas, Hotel Management
Yes, Thank you very much for sharing your experience with us on this important channel. You and your love ones will always be our priority. Once again, thank you and we hope to see you soon again. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Meriden, CT

Posted Apr 7, 2017
Excellent for the grand kids close to several beachs and restaurants. My family all enjoyed the hotel, especially there was 15 of us.
Comment from Hotel Management
Apr 9, 2017 by Carlos Rosas, Hotel Management
Dear guest, we are very exited to hear that you and your love ones enjoyed your stay with us at the Courtyard by Marriott Aguadilla. You have now a new family in Aguadilla P.R. that will always be waiting for your return. Once again thank you
3 out of 5
by A verified traveler

Not up to par with other Courtyards

Posted Mar 22, 2017
Pros: The buffet breakfast, pool area, simple but nice decoration/design
Cons: Needs more trees/shade, better cleaning, better service at rush hours.
Not too keen on staying there again. On the outside, it does look nice and clean, though it could use more greenery. It's basically a block of cement and asphalt (and cars), which is also the only view from the second building. RB Restaurant is great for breakfast: good service, good food. However, for launch, we had to wait almost 2 hours for take out to eat it at the pool area. The pool bar (a wood shed) never opened during the weekend. Pool area is very nice, except when they unnecessarily turn the loud music on. The kids' pool looked fun and clean, but the adults' pool had tons of leaves and looked disgustingly dirty/oily around the stair area. Never saw any cleanup personnel near the pool, just the waitress bringing alcoholic breverages, but not our food. The towel booth is not labeled at all, we ended up going around the other side of the hotel just to get to it. In the bedroom/bathroom, there was dust on the shelves, shower walls had mold near the ceiling, and the bathroom floor had dirt smudges right in front of the bathroom sink. The king bed felt like sleeping on a trampoline, no stability whatsoever. The portable bed, the king bed and the large chair were very, VERY NOISY!!! We all woke up every time one of us moved on the beds or the chair. Also beware, that even if you ask for late checkout, the room keys still deactivates at 12pm. So if you are moving luggage or have leave a child inside at that precise moment, you will be locked out.
Comment from Hotel Management
Mar 26, 2017 by Carlos Rosas, Hotel Management
Dear Guest Thank you for sharing your recent experience Courtyard Aguadilla. Even dough we work very hard to ensure you take home a great experience, we saw, that in your case we did not meet your expectations, reason why we will share and discuss your comments and recommendations with the team, in order to take corrective actions and ensure your voice was heard and action was taken. you are and will always be our priority, reason why we hope to see you in a future visit and be able to demonstrate your voice was listened, We will always be waiting for you return. Kind regards