Ratings based on 388 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Feb 21, 2017
Very nice - excellent service and nice hotel - Some problems with GPS getting there.
Comment from Hotel Management
Feb 23, 2017 by Carlos Rosas, Hotel Management
Dear guest Thank you for sharing your recent experience Courtyard Aguadilla. We are very happy to see you enjoyed your recent stay with us. We work very hard in order to ensure you take home a great experience, reason why when we receive a survey saying how much they enjoyed, it makes us very happy and it motivates us to continue working even harder in order to continue creating great experiences to our guest. Once again, thank you and we hope to see you in a future visit. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Excellent location. I was close to the beaches.

Posted Feb 18, 2017
I had a wonderful time. The staff was very friendly and the service was admirable. They made you feel at home. The entertainment is as outstanding; met a lot people during my stay. I highly recommend this hotel to anyone interested while visiting the west coast of Puerto Rico 🇵🇷
Comment from Hotel Management
Feb 23, 2017 by Carlos Rosas, Hotel Management
Weppaaa, thank you for completing this service survey, we are very happy to know your stay was your way and that you enjoyed since the interaction with the staff and our different facilities.ar
4 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee

a good place near airport

Posted Feb 16, 2017
Pros: location
Cons: parking
Location: near airport
I stayed here for 3 nights at the beginning and end of my trip to Puerto Rico. The shuttle was really great. Staffs are very friendly.
Comment from Hotel Management
Feb 17, 2017 by Carlos, Hotel Management
Thankyou very much for sharing your recent Marriott Aguadilla experience. You as our guest will always be our priority and we will always be waiting for your return. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Nice hotel, excellent location near to good restaurants, beach, airport , etc. The room comfortable.
Comment from Hotel Management
Feb 17, 2017 by Carlos, Hotel Management
Dear guest Thank you for giving us the opportunity to serve you and provide a great experience. You are and will always be our priority. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee

It's a good stay

Posted Feb 1, 2017
The location is really good.Their shuttle service is perfect. The only problem is the WiFi. It's really difficult to connect and so slow. If not the WIFI, I would rate them a 5 .
Comment from Hotel Management
Feb 4, 2017 by Carlos Rosas, Hotel Management
Dear guest Thank you very much for taking out of your busy time, to answer this service survey. your feedback is very important and we read every single one we receive, because that is the voice of all our guest, talking of how great was there experience and what and where are the areas of opportunities we have to improve our service and our quality.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Good for business travelers hotel

Posted Jan 28, 2017
This hotel in Aguadilla is well situated with casino, bar and restaurant. Nothing extraordinary but good for staying a night .
Comment from Hotel Management
Feb 3, 2017 by carlos Rosas, Hotel Management
Dear guest Thank you for sharing your recent experience with us on behalf of this channel. Your feedback is our guide of improvement, we will always read and listen to all your comments and recommendations , in order to ensure your next stay with us is a 100% satisfaction. Once again, Thank you, and we hope to see you soon again. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with friendly staff, room very clean.

Posted Jan 10, 2017
I stay in this hotel mostly to sleep as we want to visit the surrounding area. The Hotel was very clean with friendly staff. We enjoy the casino at nights.
Comment from Hotel Management
Jan 16, 2017 by Carlos Rosas, Hotel Management
Dear guest Thank you for sharing your recente experience Courtyard Aguadilla. We will always be waiting for your return. Kind Regards
3 out of 5
by A verified traveler from san juan

No water, really?

Posted Jan 10, 2017
Typical Marriot Hotel with their usual room amenities. Problem was on staff... supoosely room had 2 bottled waters available and had only 1. We were three on the room so I decided to go to the 24-7 market as the flyer on desk says. "If you need anything else, visit our 24-7 market". Market was closed and front end guy told me he cannot sold anything from there. I ask him if there was some vending machine to buy some more water and he said no machines were available. I kindly ask if he can find some water for us and he reply: sir, you hear me, market is closed! I keep asking him if there was some water available anywhere on the hotel because We needed it he just turn around and kept working on a workstation ignoring me. One of the casino employees was around and offer me a glass of water from kitchen and explaines to Me that weekend was heavy and they ran out of water. This was on Wed Jan 3rd night (11:30p)... I went out to a gas station to get the water. Horrible cuatomer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Needs updating

Posted Jan 2, 2017
Pros: The pool,and staff were very helpful.
Cons: Shower and were the laundry facilities are.
Location: The beach is not to far. The mall as well.
We had a good experience. The one thing they only had one washer and dryer and it's located in a area where rooms are as well. So we got back late one night and wanted to wash but washer made lots of noise. The shower also made this load noise once we turned it on and it did it for a while. We were four people and they left three towels. I had to ask one day for more.
Comment from Hotel Management
Jan 3, 2017 by Carlos Rosas, Hotel Management
Dear Guest Thank you very much for completing this guest service survey. Your feedback is our guide of improvement, reason why we read and analyze every single survey we receive in a daily basis. Taking quick and corrective actions are always taken in order to ensure future guest don't run in to the same situations other guest did. We are very happy to have you now as part of the Courtyard family. Once again Thank you and we hope to see you soon in a future visit. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Posted Jan 2, 2017
Very comfy and clean. Great service easy location close to highway and stores
Comment from Hotel Management
Jan 3, 2017 by Carlos Rosas, Hotel Management
Thank you for the time dedicated in completing this service survey. Your feedback is our guide line for improvement and we will always assure we comply with our service promise, ensuring this way you always take home a great experience. Once again, Thank You and we hope to see you in a future visit. Kind regards