Posted Apr 17, 2017
We were coming off a cruise ship and checking into the hotel that day so we knew we probably couldn't get a room at 10:00am. However, the staff at the DoubleTree did everything to accommodate us before our room was ready. Guillermo checked us in at reception and was friendly, pleasant, and very helpful. He gave us great information and made us feel exceptionally welcome at the hotel.
Another staff member immediately brought out incredible DoubleTree chocolate chip cookies for all six of us (sadly, I don't remember her name but she was wonderful!). The hotel stored our luggage and put us on a shuttle (golf cart) to the nearby Ocean Park Beach. The shuttle driver escorted us to the beach and introduced us to another hotel worker who gave us beach chairs, umbrellas, and towels. He even dug an additional hole in the sand for us to accommodate another umbrella.
When our room was ready, we received a phone call notifying us of our room-very helpful. The room itself was nicely appointed with a robe and slippers in the closet, hairdryer, refrigerator, microwave, etc. My only complaint about the room is the bathroom situation. The bathroom door is frosted glass and one of the walls is glass block-so not very soundproof or private. We were staying in the room with our son and daughter so privacy was an issue. Everything else about the hotel was fantastic (we did not eat at the restaurant, however, so can't give an opinion about that). Overall a really great experience!