Cafe

Reviews of DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1010 reviews" "
Rating 8 - Good. 237 out of 1010 reviews" "
Rating 6 - Okay. 77 out of 1010 reviews" "
Rating 4 - Poor. 31 out of 1010 reviews" "
Rating 2 - Terrible. 43 out of 1010 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Mar 27, 2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Mar 25, 2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 Good

Dr. Travis

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was cool. Nothing to brag about.
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on Mar 23, 2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 Terrible

Benjamin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Stayed 5 nights in Feb 2024
Response from Doubletree San Juan on Mar 22, 2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 2 nights in Mar 2024
Response from Doubletree San Juan on Mar 12, 2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 Excellent

John, Brookfield

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on Mar 4, 2024
Thank you for your review John, we can't wait to have you back with us!

8/10 Good

Marquita A., South Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and well maintained.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on Feb 29, 2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on Feb 29, 2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay. Furnish ride to beach where they have towels on location.
Stayed 3 nights in Feb 2024
Response from Doubletree San Juan on Feb 20, 2024
Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

10/10 Excellent

Andrew Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Doubletree San Juan on Feb 19, 2024
Thank you for your feedback Andrew, we look forward to having you back soon!

2/10 Terrible

Erica

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have stayed at this hotel before . First time was a better experience and I even found a roach the first time ; but this visit was the last time . The beach attendant was super rude and I’m surprised they let him be employed there . Walls are paper thin and you can hear hallway noises and house keeping vacuums and talking . Mentioned the rude attendant at check out and they didn’t ask for more information, they just said oh well . Never will I stay here again .
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Feb 17, 2024
Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on Feb 15, 2024
Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on Feb 29, 2024
Thank you for your review Chrissy, and thank you for choosing our property. We can't wait to your next visit!

10/10 Excellent

Wilmer, Cabo Rojo

Liked: Cleanliness, staff & service, property conditions & facilities
Non expensive luxury room.. smell good, clean and quiet
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Feb 13, 2024
Thanks for your review Wilmer, we're proud to hear our property was a great fit for your PR visit. We look forward to having you back with us soon!

8/10 Good

Alexandra

Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Mar 21, 2024
Thank you for your review Alexandra, it was a pleasure having with us. Looking forward to your next stay!

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I found different from my past stays here is that now to go to your room you have to use your key on the Elevator that’s new
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Feb 13, 2024
Thank you for your review Orlando, we're pleased to have you back with us as your home away from home. See you soon!

10/10 Excellent

Sherese

Liked: Cleanliness, property conditions & facilities
Response from Doubletree San Juan on Feb 13, 2024
Thank you for your 5-star review Sherese, we look forward to your next visit!

8/10 Good

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located "close" to the Beach with a shuttle readily available. Room was clean and open but drawers really needed cleaning
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on Feb 10, 2024
Thank you for your feedback David, we're glad to hear you enjoyed our facilities. Your feedback helps us do better.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great service, kind and friendly to my requests and questions about the area. Will return due to the positive experience at DoubleTree.
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Feb 6, 2024
Thank you for your feedback Janet, we’re happy you had a fantastic time with us! Thanks for your support, we’re thankful for amazing guests like you. We hope to see you again soon!

10/10 Excellent

Jaquita, Waldorf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property. Staff was nice, facility was amazing, and the location was everything! 24 hr grocery store across the street, and the beach is a 5 minute walk. If u enjoy the night life, everything is within a 5-10 minute Uber ride. I would definitely stay here again!
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Feb 6, 2024
Thank you for your feedback Jaquita, we’re so happy that you enjoyed yourself. Thanks so much for your kind words and the compliments. Come again soon!

10/10 Excellent

DELILAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really Enjoyed my stay, the front desk was AMAZING! The recommendations for restaurant was so good! Definitely would return.
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Feb 2, 2024
It was a pleasure having you with us Delilah! Thanks so much for your feedback, we’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 Excellent

Joanne

It was a fantastic place to stay prior to our cruise. Great bar and restaurant.
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 31, 2024
Thanks for the feedback and the support Joanne, it was a pleasure having you visit us here at Doubletree San Juan. We’re looking forward to your next visit!

4/10 Poor

Daryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Jan 31, 2024
Thanks for sharing your feedback Daryl. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach our hotel manager, Michael Arroyo.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and great location
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 25, 2024
Thank you for your feedback Jack, we are proud to hear our staff was able to make your stay a wonderful one and look forward to your next visit!

10/10 Excellent

Tantianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
Thank you for your 5-star review Tantianna!

8/10 Good

Isphara

Stayed 7 nights in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
Thank you for your feedback Isphara!

2/10 Terrible

Danish

Stayed 1 night in Jan 2024
Response from Doubletree San Juan on Jan 19, 2024
We are sorry to hear your experience didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Feel free to contact Michael Arroyo with any feedback you'd like to share.

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very helpful
Stayed 6 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thank you for kind words about our staff and your review Cynthia, we pride ourselves on providing the best service possible to our guests and are happy to hear you had a great stay with us. We look forward to having you back soon!

10/10 Excellent

Carolyn

Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thank you for choosing Doubletree San Juan for your stay and for review Carolyn!

10/10 Excellent

Dennise, TAFB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your 5-star review Dennise, we look forward to your next visit!

10/10 Excellent

xiangjie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for choosing Doubletree San Juan and for your review Xiangjie!

2/10 Terrible

Peter

Stayed 1 night in Dec 2023
Response from Yodil Caban - GM on Jan 1, 2024
Saludos Peter,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom could have been cleaner as there was hair and dust in the corners. Bed was comfortable. Joanne in Cafe Pierre deserves a mention from us for her efficiency and helpfulness - thank you!
Stayed 1 night in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review Joyce. We are so sorry to hear that your experience fell short of expectations and are making changes prevent this from happening in the future. We are happy to hear Joanne made your stay memorable and will surely let the team know.

10/10 Excellent

Emmeline, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean. Would come back again.
Stayed 2 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review Emmeline, it was a pleasure having you stay with us. We’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 Excellent

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your review Gary, we hope to see you again soon!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Doubletree
Room was clean, comfortable, well designed. The hotel has an excellent location.
Stayed 1 night in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your review John, we are proud to hear our property was perfect the fit for your stay. We’re grateful for your support, and hope you’ll stay with us again soon!

10/10 Excellent

Edmundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your review Edmundo, we hope you’ll visit us again soon!

10/10 Excellent

mariela

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your great review Mariela and for choosing Doubletree San Juan for your stay. We hope to see you again soon!

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thanks for your amazing review Maria, we’re grateful for your support, and we hope you’ll visit us again soon!

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
The rooms are too small for the price. They don’t have suites.
Stayed 2 nights in Dec 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review Regina, we are sorry to hear that your experience with us fell short of expectations. Please feel free to reach out to Michael Arroyo, our hotel manager, with any further comments, concerns, or suggestions you wish to share.

2/10 Terrible

Reeshemah, St.Croix

Stayed 3 nights in Dec 2023
Response from Yodil Caban - GM on Jan 1, 2024
Saludos Reeshemah,We value all comments from our guests, and we are sorry to hear that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns to better address them. If you could provide additional details by contacting us directly, we would be grateful for the chance to make amends and improve the aspects that fell short.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Always at your service,Yodil CabanGeneral ManagerWe value guests’ feedback and would appreciate the opportunity to make things right.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located 5 minutes walk from the beach. There is a 24/7 grocery store immediately across the street. Fitness center, pool, gift shop, restaurant, bar on site. I did not like how the room service came so early to clean.
Stayed 7 nights in Nov 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review Andrew, we are happy to hear our property was great fit to your visit to Puerto Rico!

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Doubletree San Juan on Jan 15, 2024
Thank you for your review and for Choosing Doubletree San Juan for your visit to Puerto Rico Jeanine, we look forward to having you back soon!

10/10 Excellent

ZHOU, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 4 nights in Nov 2023
Response from Doubletree San Juan on Nov 30, 2023
Thank you for your review Zhou, we are pleased to hear you enjoyed our property and look forward to having back with us soon!

6/10 Okay

HAI

Business traveler
Disliked: Staff & service
Not good service, especially the parking. The is too simple comparing to the prices.
Stayed 2 nights in Nov 2023
Response from Doubletree San Juan on Nov 29, 2023
Thanks for sharing your feedback with us Hai, we’re sorry your experience didn’t match your expectations. Your valuable feedback will help us to deliver an even better experience next time.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderul stay
Stayed 3 nights in Nov 2023
Response from Doubletree San Juan on Nov 28, 2023
Thank you for your review Maria, we're so glad to hear you had a wonderful stay with us. We're looking forward to your next visit soon!

10/10 Excellent

Chanpolyka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel in Puerto Rico
Stayed 3 nights in Nov 2023
Response from Doubletree San Juan on Nov 28, 2023
Thank you for feedback Chanpolyka,we are happy to hear our property was a great fit for your vacations. We look forward to having you back with us soon!

10/10 Excellent

Roberto, fajardo

Traveled with family
Cerca de todo. El staff es muy bueno.
Stayed 5 nights in Nov 2023
Response from Doubletree San Juan on Nov 28, 2023
Muchas gracias por tus palabras Roberto,nos place escuchar que tuviste una excelente estadía en nuestra propidedad. ¡Esperamos tenerte de vuelta con nosotros pronto!

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the garden view. Room was spacious and clean. Central location.
Stayed 1 night in Nov 2023
Response from Doubletree San Juan on Nov 28, 2023
Thanks for your amazing review Helena, we strive to provide the best experience possible to our guests and we are proud to hear you had wonderful stay. We hope to have you back again with us soon!

10/10 Excellent

Kiosmaris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to family and friends
Stayed 3 nights in Nov 2023
Response from Doubletree by Hilton San Juan on Nov 27, 2023
Saludos Kiosmaris, Thank you for the feedback. We're glad that you enjoyed your stay. Hope to see you soon!