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Reviews of ESJ Towers Hotel

3.5 out of 5
ESJ Towers Hotel
6165 Isla Verde - Ave Carolina, Carolina

Reviews

6.8
Rating 10 - Excellent. 794 out of 3367 reviews" "
Rating 8 - Good. 912 out of 3367 reviews" "
Rating 6 - Okay. 736 out of 3367 reviews" "
Rating 4 - Poor. 449 out of 3367 reviews" "
Rating 2 - Terrible. 476 out of 3367 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Wallace Carlos

Disliked: Cleanliness, property conditions & facilities
Good location, very noise building. Not cleaned well, especially behind the beds
Stayed 6 nights in Apr 2024

10/10 Excellent

Franz

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and accommodating! I enjoyed my stay and did not experience any problems.
Stayed 5 nights in Apr 2024

2/10 Terrible

Yesenia G.

I reserved a king bed in advance, the property had nice pictures of the rooms so it looked like a good idea. I arrived and went to check in the front desk didn’t advise me that I was getting a 2 “queen” more like twin size beds in what looked like an outdated unclean old hotel. Website didn’t mention the pool was out of service until further notice. The website says no pets unless it’s a service animal but that’s not the case you can pay to bring pets there was a dog barking 2 rooms down for hours at a time. The arcade is not open for the hours it states it will be.
Stayed 4 nights in Apr 2024

8/10 Good

Jacqueline

We have stayed here before. Nothing fancy but in a great location. Walking distance to restaurants and grocery store. Beach is very nice
Stayed 3 nights in Apr 2024

4/10 Poor

TamikaAllDay

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the young woman who checked us in, her professional and attentive dominor was TOP TIER. She tried her best to assist us
Stayed 4 nights in Apr 2024

2/10 Terrible

Beneva

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

SHIREEN

Disliked: Cleanliness
When we got there our first room door was not working the second room they sent us to it had ants the third room was took 3 hours for us to get into our room. We asked for the cleaner lady to come in the only gave us towels did not clean up the roomBut the front desk people was really nice.
Stayed 3 nights in Apr 2024

4/10 Poor

Carlos

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Traveled with family
My iron didn’t work . My room wasn’t ready on time . There was a smell in the hallway of the hotel
Stayed 3 nights in Apr 2024

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Property was outdated
Stayed 3 nights in Apr 2024

10/10 Excellent

Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok
Stayed 4 nights in Apr 2024

6/10 Okay

Ruchika

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Angela Nicole

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I am glad that i did not let the negative reviews stop me from choosing ESJ. We were pleased with our choice. The beach is directly outside the lobby, rooms are clean. There is construction going on, but it did not bother our stay.
Stayed 8 nights in Mar 2024

6/10 Okay

Shanelle

Traveled with partner
Disliked: Property conditions & facilities
The door to our balcony didn’t lock, The phone don’t work. There is no pool only beach access until 6:00pm. Construction noise in the room beside us early in the morning.
Stayed 3 nights in Apr 2024

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good property and great employees
Stayed 4 nights in Mar 2024

10/10 Excellent

Shakenya

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Amilcar

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Miguel Angel, Miami

Traveled with partner
Liked: Property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Pool was closed.
Stayed 1 night in Mar 2024

2/10 Terrible

Judith

Stayed 5 nights in Mar 2024

2/10 Terrible

Alberto Luis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My stay, here was very bad starting from when I walked into the hotel, there was very bad smell all the way up to my room door open. My room room was dirty I have pictures.
Stayed 3 nights in Mar 2024

6/10 Okay

Mangala

Traveled with family
Smells to humidity in the hallways
Stayed 6 nights in Mar 2024

2/10 Terrible

Christopher M.

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I'll admit that, the location is good but the property itself is the worse decision ever. I was told by phone before I get my reservation that the hotel had a pool but at our arrival the nightmare started, NO POOL, THE PARKING LOT IS 4 FLOORS DOWN IN THE GROUND "Looks super creepy", The room stinks to bug killer, dirty carpets, mold in the bathroom. We asked for a second room and nothing changed! The lady in the front desk was pretty "I don't care anything here, apparently her phone was more important! I rather to expend a little bit more to be in a nice and clean place. From 5 days in puerto rico I have to say this hotel was my only bad experience!
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
The centralized location was surprisingly quiet. Great beach and access to all amenities. Highly recommend visiting for couples or families. I will definitely be back a few times throughout thr year.
Stayed 3 nights in Mar 2024

4/10 Poor

Lydia

Disliked: Property conditions & facilities
It has a nice entrance and lobby. It also has a nice cute cafeteria. However I saw little bugs in the room, kitchen and bathroom. The toilet was rusted at the bottom and looked grossed. I had to wait a day and a half after complaining twice that there was no hand soap, shampoo and dishwashing soap. On my last day they refused to keep my luggage in their storage room for reason unknown. This was after I did the checkout at 11 AM and needed to go eat something as my flight was not until 3 PM.
Stayed 5 nights in Mar 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best option in the area with very affordable pricing. Prime Location in accessible area to restaurants and shops.
Stayed 2 nights in Mar 2024

10/10 Excellent

D'NESHA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location walking distance
Stayed 3 nights in Mar 2024

8/10 Good

Koffi

Traveled with partner
Liked: Cleanliness, amenities
Be all inclusive
Stayed 4 nights in Mar 2024

6/10 Okay

jahaira

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Room smelled and linens smelled moldy
Stayed 1 night in Mar 2024

4/10 Poor

Gian

Disliked: Property conditions & facilities
Looks like old hotel for the price
Stayed 3 nights in Mar 2024

8/10 Good

Rashar

Stayed 3 nights in Mar 2024

2/10 Terrible

Meire

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
my family was very disappointed,
Stayed 4 nights in Mar 2024

4/10 Poor

Amber

We went and the arcade room was closed the bar they said they offer was closed looked like it was never opened and pool area was closed. We tried to get a snack from the little dining area they said they were closing it was 4:30pm. We had loud hammer bangs on our wall every morning we stayed at 7:15am just not a good stay over all
Stayed 3 nights in Mar 2024

4/10 Poor

Sugargirl, Leicester

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, it looked nothing like the picture the view I asked for I never got and then the room in the whole facility once you leave the first floor smell so bad it’s ridiculous and everything is used up like I don’t know how to describe it it was so bad Like my room look like a motel room instead of a hotel room that’s how bad it was. Everything was so steamed up and just smell really bad emphasis on the smells very badly.
Stayed 4 nights in Mar 2024

4/10 Poor

Maritza

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
The ESJ let us check-in early, even sent us a text when the room was ready. The hotel had a nice kitchen which we like when we have left over food and to enjoy morning breakfast before hitting the beach just outside the hotels back gate.
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Traveled with family
Disliked: Amenities
Left the maid sign needed paper toilets and garbage removal also new towels and had to ask front desk myself..pool was out never told me that booking and wasnt pleased at all.
Stayed 4 nights in Mar 2024

8/10 Good

Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
The property is in an excellent location and right on the beach. Right now the pool is close under renovations. No one told us, luckily we have a pool at home so we were looking for the beach. The beach is excellent and you can rent the umbrellas, beach chairs and jet skis. The hotel and carpets needs a little TLC
Stayed 2 nights in Mar 2024

6/10 Okay

pablo

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Close to the beach
Stayed 5 nights in Feb 2024

6/10 Okay

Carmeta

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Property was outdated.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kenia, Pembroke Pines

Traveled with family and small children, Traveled with family
Disliked: Amenities
The property should not be open in its current state. It is under construction inside and out. Carpet in room stinks and it’s outdated. I see what they are trying to accomplish but it really is not worth even the economical price. Also, front desk is stuck in 2020 with Covid mindset. Dress up the front desk people for a classy look atleast!
Stayed 1 night in Mar 2024

6/10 Okay

Carla Renee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
it really needs some updating in the bathrooms , stores need replacing all the pilots didn't work
Stayed 4 nights in Feb 2024

10/10 Excellent

Tyisha

Liked: Cleanliness, property conditions & facilities
good stay
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Stayed 4 nights in Feb 2024

6/10 Okay

Marilyn

Traveled with partner
Liked: Property conditions & facilities
Didn’t know the pool was closed for renovations. That’s no disclosed on website. Very disappointed about that.
Stayed 2 nights in Feb 2024

4/10 Poor

Anika

Disliked: Property conditions & facilities

6/10 Okay

Alex

Traveled with family
Tiene excelente ubicación cerca de restaurantes y playa. La habitación es cómoda aunque su decoración es de los años ‘80. Lo único moderno que tiene es el televisor, el aire acondicionado y la nevera. Me gusto que tiene el área de la cocina completa. Hice reservación para torneo de voleibol sin ningún problema.
Stayed 2 nights in Feb 2024

10/10 Excellent

Armand

Clean
Stayed 1 night in Feb 2024

4/10 Poor

Jose

Traveled with family and small children
Disliked: Property conditions & facilities
Construction area, closed pool, look for a better option to enjoy.
Stayed 3 nights in Feb 2024