Ratings based on 1,688 Verified Reviews

3.6 out of 5
77% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Excellent value in the best location in the area.

Posted Feb 27, 2017
Pros: Location, location, location. Staff. Balcony and view.
Cons: Food options in the hotel. Mattresses.
Location: Beach, parasailing, wave runners. Try the chicken kabobs from the vendor at the end of the beach! Decent restaurants are within walking.
The staff treated us to excellent service in every possible situation. The location is the best beach in/near San Juan. An excellent value compared to other hotels in the area. Beach views and balcony were excellent. Having a kitchenette was a bonus. The included breakfast was passable and comparable to what you'd expect from a basic hotel. Lunch was ok...with the turkey club being the best meal available. The late-model automated coffee machine makes an excellent espresso/cappucino. No dinner service. The location is perfect and a short cab ride to important locations like old San Juan, the airport, etc. We didn't bother with a rental car until the last day for siteseeing, which is good, because parking is not included and mostly a pain. Just take the fixed-rate cab ride to wherever you need to go. Walking distance to good food. Cab rides to great good. A few other perks worth mentioning...the game room was fairly well appointed, the pool area was nice with lots of deck chairs and a bar, and the lobby bar was well stocked and staffed. Beach chairs and towels were available for what we considered a reasonable charge. Some areas of improvement... 1. The mattresses in our room were basic. They got the job done, but left us feeling sore most mornings. Definitely an area that could be improved. 2. The restaurant needs to be stepped up. Breakfast is ok, but lunch is weak and some sort of dinner and/or room service in the evening should be available. Overall...recommended
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Feb 26, 2017
Pros: Great location, close to the airport, and right on a very nice beach.
Cons: The fitness equipment was a little outdated not much of a gym.
Very nice hotel situated right on the beach and very close to the airport. Hotel staff were very friendly and helpful.
2 out of 5
by A verified traveler

Once I got there I didn't want to stay

Posted Feb 26, 2017
The " included " breakfast was terrible. Have to make your own waffles, not many choices. Simply scrambled tasteless eggs, bacon, fruit, raisin bagel only, and make your own waffle.
3 out of 5
by A verified traveler

Posted Feb 25, 2017
Puerto Rico is a beautiful place, but I would recommend staying else where. Rooms where outdated and staff could have been more accommodating to our very early arrival. However, daily breakfast was very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Nice hotel , great location . Room I stayed in needs a little more renovation
4 out of 5
Recommended
for Everyone
by A verified traveler from New jersey

ESJ was a great place to stay

Posted Feb 24, 2017
Hotel was great!!! can use some upgrades at pool but Overall awesome!
1 out of 5
by A verified traveler from NY, NY

HORROR MOVIE

Posted Feb 24, 2017
Everything including pictures reviews etc are fake, the 4* and 5* cannot be real. DO NOT GO TO THIS HOTEL!!! Dirty, bed bugs, smelly...!!! the worst experience I could possible have. The personnel were embarrassed and understanding of my disappointment. One guy helped me check out immediately the morning after, l lost one night in money and checked out in a heart beat! The Hotel should pay the people to sleep there and I'm sure they wouldn't anyway. The view was good but couldn't go outside as it was so dirty. Breakfast was poor and no quality what so ever. The waiters were friendly but at that point l couldn't leave fast enough! Checked in to the Caribe Hilton for few dollars more I got the best of the best experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
beach side is good airport side can hear airplanes
2 out of 5
by A verified traveler

Posted Feb 23, 2017
Pros: It was on the beach.
Maid did not clean room. Resort fees our ridiculous. Check in and check out also are terrible.
2 out of 5
by A verified traveler

Rudest staff I have ever encountered

Posted Feb 23, 2017
Pros: Location, Rico who worked the pool
Cons: Everything
Other than the two people who worked at the pool, the staff here were rude, nasty and very unaccommodating. The rooms had the same comforters on the beds that they did 24 years ago when I stayed there. No one took accountability for delays and things not getting done. Would never stay here again.