Ratings based on 1,692 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Chicago

Nice looking hotel and great beach.

Posted Feb 7, 2016
Hotel and beach were very nice. As for the hotel staff, unfriendly, poor service and arrogant. However, room housekeepers were sweet, pleasant and provided great service. Beautiful and clean pools. Lobby washrooms were not clean. Good hotel location. Walking distance to Walgreen's, Denny's, local gift shops and restaurants. Rooms were not noise insulated. Could easily hear everything from next rooms and hallway as well. Overall, hotel was elegant but pleasantries were lacking.
5 out of 5
Recommended
for Everyone
by A verified traveler from phila, pa

awesome hotel on the beach

Posted Feb 7, 2016
The El San Juan was unbelievable. The staff could not have been friendlier. They certainly have excellent service with a smile. Upon arriving they upgraded our room without us even asking. The 3 hotels and 3 hot tubs were awesome. The views from the pool/ hotel of the beach were stunning. Great entertainment right in the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful on-the-beach hotel

Posted Feb 6, 2016
Impeccably maintained grounds and pools. Have stayed at hotel fours years in a row and will return again.
3 out of 5
by A verified traveler

Old hotel, no clean, unattended, old...

Posted Feb 6, 2016
Went with my husband and kids, the pool area is good and the terrazza restaurant is good Rooms are old and dirty
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Feb 5, 2016
Had a great stay. Staff is great and accommodating. Plenty to do on site or at the surrounding hotels. Prices are a little high for food and drink (but nothing out of the ordinary either ($13 for cocktails). Only other thought to mention is you do hear planes from the airport at night in your room. Being from a city this don't bother us but thought I should mention.
2 out of 5
by A verified traveler from LD

Nice hotel but in need of renovation

Posted Feb 5, 2016
Hotel is in desperate need of renovation and cleaning. Ceiling fan in room was covered with dust and do were vents. Pool area seating area never cleaned. Lots of food and debris between lounge chairs in covered area. Drinks at pool area had little or no alcohol. Staff was friendly and helpful
3 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

shabby chic.

Posted Feb 4, 2016
an extremely nice facility desperately in need of renovation and remodeling.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2016
3 Night stay, over all was good but the rooms need to be updated, tile floor is not idea personally.
3 out of 5
by A verified traveler from guanajuato

Muy lujoso y la playa no está wow

Posted Feb 2, 2016
El hotel es un clásico. Me gusto mucho la noche bohemia y de salsa que hacen en el lobby, me atrevería que sería lo único que destacaría del hotel por que esta muy caro y te cobran por todo. Las instalaciones están viejas y les hace falta mantenimiento. El personal bien equis, no te atiende como debería hacerlo un hotel de semejante categoría.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2016
Great stay. Bar could have open a little earlier but it was ok