Ratings based on 1,296 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

A pleasant surprise

Posted Jan 17, 2017
The room was perfect, it was clean and had everything I could possibly need. The staff was very helpful. It is also a short walk to places like Walgreens and places to eat. Travel to areas like condado and old San Juan was easy via taxi. The breakfast buffet was a bit disappointing. The food was always cold. Made to order omelettes are the way to go.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, service and extras

Posted Dec 28, 2016
Loved the happy hour drinks and breakfast made to order!
5 out of 5
Recommended
for Families
by A verified traveler from Centennial, CO

Nice hotel suite. Had more than we needed.

Posted Dec 23, 2016
Pros: Loctation to airport, and not too far from cruise terminal. Close to beach, although we did not use. Great swimming pool. Casino
Cons: I had no complaints
Location: Was not there long enough to explore area. Close to airport.
This is an Embassy Suite place, so it includes a living area, kitchenette, and bedroom. This was really more than we needed, but was very comfortable. There is casino on the premises, and they include some free alcoholic beverages at happy hour. Our room was set away from the casino and lobby. I'm not sure I would have wanted to be right on the atrium, as the noise level may filter up to the rooms. They had a lovely huge swimming pool which we didn't have time to use, but it looked great. They served a decent free breakfast as well. I was very pleased with this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable choice

Posted Dec 22, 2016
The hotel staff and amenities were great. Close to the airport. Clean and comfortable rooms. Courteous and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guaynabo, PR

Nice Hotel not expensive.

Posted Dec 21, 2016
Very nice big room. Confortable bed and seating area. Very clean room. Everything looked new.
Comment from Hotel Management
Dec 21, 2016 by Aixa Berrios, Hotel Management
Dear Janet: Thank you for staying with us and for sharing your feedback. It is great to hear you enjoyed our spacious suites. Please come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cabo Rojo, PR

Pretty nice

Posted Dec 21, 2016
Everything was amazing at the hotel (especially the pool, arcade, and free breakfast), but the mattresses in the rooms are mediocre and killed my back after 1 night. Regardless, would stay again in a heartbeat.
Comment from Hotel Management
Dec 21, 2016 by Aixa Berrios, Hotel Management
Dear Brittany: Thank you for sharing your experience with us. I am sorry for the inconvenience you had with the bed. I hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Cons: That the thermostat wasn't blocked, room could be cooler.
Great place to stay! Love the free breakfast, great food!
Comment from Hotel Management
Dec 21, 2016 by Aixa Berrios, Hotel Management
Dear Guest: Thank you for staying with us and for your feedback regarding the thermostat. I will share it with our Engineering Team. Thank you also for your positive comments regarding our delicious breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, MN

Close to the beach. Very family friendly

Posted Dec 19, 2016
Pros: Convenient, great value and had a lot to offer.
Cons: Breakfast
Location: Loved the Isla Verde beach area. Mi Casita restaurant was great. We also took the snorkeling tours out of Fajardo twice. Old San Juan is a must see.
Great experience. Activities desk attendant Daniel was extremely helpful. Front desk - particularly Melvin was very helpful. Beautiful pool, nice restaurants, very nice lobby and guest rooms. Breakfast was ok. They need more variety for those spending a week. It was a little noisy when the basketball teams arrived later in the week. Loved the beach area and having the chairs, towels and umbrellas available was great.
Comment from Hotel Management
Dec 21, 2016 by Aixa Berrios, Hotel Management
Hello Laurie: Your feedback is very important to us, thank you for taking the time to review our hotel. I will share your comments with our Team. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Hotel has all you need except beach

Posted Dec 12, 2016
Pros: Breakfast, happy hour, cleanliness and the friendliness of their staff.
Cons: Replace room carpet with flooring, remove parking fee for guests & add 24hr coffee shop/snack bar
Location: Location is great, except for no beach access. It's close to many other eateries and nearby streets are safe and well lit at night.
Had a great experience from the time we arrived. Staff is very friendly and go out of their way to please. Rooms are very comfy & spacious. Just wish there was wood flooring instead of carpeting, which can at times smell a little moldy. Breakfast included is great with even made to order ommolette station. Happy hour has any drink you please, even wine. The fitness center and the pool area were always kept clean with towels readily available at all times. Wish they had at least a small 24hr snack bar or coffee shop for a late nite bite. Our only complaint would be the daily parking fee of $17.00. As hotel guests, I would expect this to be waived but we made good use of our rental car. I loved the open garden like lobby. Went to the casino one nite and enjoyed the salsa music. Would definately here again.
Comment from Hotel Management
Dec 16, 2016 by Aixa Berrios, Hotel Management
Dear Sylvia: Thank you for staying with us and for sharing your feedback. We are very happy to hear how much you enjoyed your stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from missouri

Great hotel two blocks from the beach

Posted Dec 11, 2016
Even though this hotel is not directly on the beach, it is well worth the stay. It is a short two minute walk to the beach with complementary chairs umbrellas and towels. The staff are very attentive in the evening reception and breakfast is wonderful. The room is spacious and modern. The frogs in the lobby help with the ambience.
Comment from Hotel Management
Dec 16, 2016 by Aixa Berrios, Hotel Management
Hello ljo: Thank you for staying with us and for sharing your positive comments. We hope to welcome you back soon!