Ratings based on 979 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Hotel agtadablePosted Jul 22, 2015
Me encanto el hotel y su servicios, la limpieza muy buena y el area de la piscina hermosa. Me encanta la naturaleza
by A verified traveler from Colorado
Disappointed..would never ever stay here againPosted Jul 22, 2015
Pros: nice winding staircase. The bartender was very nice and made a very good drink.
Cons: Besides the above.....the elevator needs to be updated. The rattle a it goes up or down is nervewrackig. I expeted it to stop or drop at any moment.
Location: Close to Luquillo Beach but so are many other hotels:(
I reserved a room for my 90 yr old wheelchairbound mother that has a amputated leg and my daughter.I had asked for accomodations for a wheelchair bound person.I was given a room with no such amenities. Low toilet seat was a problem, no shower bench, no hand rails.The table in the room had barstool height chairs.My mom couldn't even shower. Requested room 2 months in advance and even confirmed before getting to PR. We received one wash cloth for 3 people. When I complained to the front desk I was told that one the computer someone had only written,,, bath bench requested for person in a wheelchair!!!???? They couldn't find a bath bench so they brought up a poolside chair. The was a coffee pot in the room that you had to put on the floor because the outlet was too far and furthermore if you wanted coffee you had to purchase the coffee pods at the front desk. Breakfast was expensive and awful and the coffee tasted as if it were a few days old.I travel quite a bit and I have never had to purchase coffee. After cleaning the room the next day they removed all our plastic cups and paper coffee cups, didn't replace them and again left us only 1 washcloth! The bellperson just left our luggage outside of the room while I pushed my mom's wheelchair in to the room. Luckily , I was only here for 2 days . My stay at the Condado Hilton Plaza was satisfactory and the service at El Conquistador was excellent...Sorry , Fajardo Inn will never see me or my money again!
for Everyoneby A verified traveler
Posted Jul 16, 2015
Nice room, could use better pillows. Great view on the second floor, and close to the beach.
for Everyoneby A verified traveler from Miami, FL
Nice Hotel.Posted Jul 9, 2015
We only stayed one night and it was great! The pools are amazing. The room very spacious and clean. The location is perfect because it is located next to the port. The only thing i didnt like it is the parrot at the entrance. He/She seems to be sad or sick. That's is my point of view because i'm an animal lover. I definitely recommend this place.
for Everyoneby A verified traveler from new york
Ok hotel a bit far from beach and other activitiesPosted Jul 7, 2015
Rooms quite good, typical 3 star hotel nothing fancy. Would have liked complimentary bottled water. They prohibit coolers in the room which is upsetting. Food in restaurant was great! Recommend hotel due to lack of other 4 star hotels in Fajardo.
for Everyoneby A verified traveler from Florida, PR
Nice hotel.Posted Jul 6, 2015
I will like to come back. Nice service. I like the pool. Enjoyed a lot.
for Everyoneby A verified traveler from New Jersey
Good location / close to workPosted Jun 28, 2015
Pros: Location, food and room
Work related stay... Both restaurants on premises very good...Rooms were clean and comfortable
for Everyoneby A verified traveler from san antonio, tx
Restaurant was goodPosted Jun 22, 2015
Restaurant was good. Pool area is very nice for the price. Linens/comforter could use an update. Hotel was very convenient for catching the ferry to vieques.
for Everyoneby A verified traveler from canada
Beautiful Budget ResortPosted Jun 17, 2015
Pros: The location, very pretty, helpful and friendly staff. Clean and two excellent restaurants on location.
Cons: Room not cleaned until 4:30pm on return from long day at the beach and hiking. We had to call front desk a few times to request fresh towels.
Location: Excellent location for us. Close to Yanque and ferry to Culebra. We rented a car so within 10 minutes we were in town for shopping and beaches.
We wanted to stay in Farjardo, close to the ferry to Culebra Island and Yanque National Park. Be aware, the road entrance to this resort is extremely steep! This resort is a gem in the mountain area. It is beautiful with pools and 2 great restaurants on site. The staff is very helpful and friendly. We booked a King Suite. It was situated in a little villa on the second story with a balcony overlooking the ocean and mountains in the distance. We had a full sized fridge and microwave and sink and a few dishes and utensils were provided. Excellent little kitchenette if you are planning an extended stay. Fajardo Inn is located in close proximity to town where you will find a Walmart and grocery store ( Ralph's ) with local produce. Many restaurants to choose from as well. We were very satisfied with this resort and would recommend to all!
by A verified traveler
Bad experiencePosted Jun 15, 2015
Pros: The staff was friendly
Cons: Those nasty pest
Location: Ferry to Culebra island
The staff was nice when I checked in very late Tuesday night Once in the room and after taking a shower, I encountered a roach in my room near bed and a spider We arrived well after midnight and checked out by 6am that morning I did not sleep at all for fear of finding another spider or roach on bed and did not complain to staff or report because we were trying to catch the ferry early that morning