3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Hyatt Regency Grand Reserve Puerto Rico

4 out of 5
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd. Highway 955-I, Río Grande

Reviews

8.4

Very Good

Rating 10 - Excellent. 776 out of 1368 reviews" "
Rating 8 - Good. 294 out of 1368 reviews" "
Rating 6 - Okay. 145 out of 1368 reviews" "
Rating 4 - Poor. 77 out of 1368 reviews" "
Rating 2 - Terrible. 76 out of 1368 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

christy lashana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything was perfect.
Stayed 2 nights in Mar 2024

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is lovely. The staff are very friendly and welcoming. The restaurants are great and the food is great. Prime Steakhouse was excellent and the sushi place was as well
Stayed 7 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful and the staff was couteous and friendly The major drawback was the requirement of reservations required for the on site restaurants.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely gorgeous! everything was clean.Staff was super friendly. Food was amazing! I felt like they really thought of everything to make your stay as enjoyable as possible! definitely wants to return and recommend!
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Cresencio, Uvalde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!!!
Stayed 5 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Hamida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around wonderful resort and staff. We would definitely return. Thank you.
Stayed 7 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a wonderful vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was absolutely beautiful. I traveled with my children and we loved every moment. All of the staff were nice and knowledgeable 10/10 highly recommended.
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of my best experiences at a hotel definitely had some downsides as well though. Every drink is about $15 each and if you plan to have dinner at one of the restaurants at the hotel get ready to pay about $60-70 per person. Also make sure you make a reservation if you plan to eat there. The staff were great and room service was extremely fast. $17 a night parking seems a little steep especially the price we’re paying for the hotel itself. You’ll have to walk a good distance from your room to the parking lot or the lobby/restaurant area depending where your room is located. My BIGGEST pet peeve was the music choices please tell me why I’m listening to frank santra is PUERTO RICO? No bad bunny or any Puerto Rican artist. Let’s have people immerse themselves in the culture and not have American music playing at every location.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We appreciate your suggestion regarding the music, we will look into putting more variety into the playlist including local artists and their music.We look forward to have you with us in the near future.

10/10 Excellent

Tawanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all beautiful place. Restaurant options are nice but food choices for dinner is slim. Really nice beach and pool area. I would come back again. Drink cost a lot but you can go outside the resort for that to save money. I loved my time here.
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Felix

Stayed 7 nights in Jan 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

Robert

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

David L Rojas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really good at making you feel welcome and they are super hosts. The had night entertainment by local artists which was really good. Everything was right on the target. I will stay here again, next year for the PR Open, no doubt!!
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! I was there during Spring Break 03/2024 and it was perfect for my teenaged kids. The food was amazing! The staff were so friendly! The pool and beach were awesome! Centrally located to all the fun spots in PR! I'll be back!
Stayed 5 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review. We are pleased to know that you and your kids had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Marcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency Grand Reserve always provides a safe, friendly, relaxing atmosphere close to numerous attractions, located on the beach with beautiful grounds, accommodations, and restaurants. This was my second stay at the Hyatt Regency, and I will be back again soon!!!
Stayed 6 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us again in the near future.

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and super clean pools. Steak restaurant was superb
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience; and enjoy our 787 Prime Steakhouse.We look forward to have you with us in the near future.

10/10 Excellent

Maurasse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Susan Judge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had to leave the resort. Plenty to do for everyone, a ton of space around the pools and on the beaches so there was so much room to relax wherever you were. Really kind staff!!
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

rayon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friends and I had a great experience at this resort. I will definitely book my stay here whenever I am visiting PR. Customer service and resort staff was 10/10!! Everyone was really nice.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Timeka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property! The staff and service were exceptional. My massage was one of the best I’ve ever had and my room was clean and very comfortable, the bathroom is very spacious and the room was nicely situated on the property. My only issue was that the stairs leading up to my room need to be swept daily and the tiles could use pressure washing.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 16, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team. We will share your comments with our Executive Housekeeper.We look forward to have you with us in the near future.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 19, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Khaim

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 16, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you enjoyed your vacation and were able to experience our large rooms. We look forward to have you with us in the near future.

10/10 Excellent

Niesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing but the front desk associates could have been a little more informative
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 15, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team. We will share your comments with our Front Desk Manager to continue reinforcing the training with our Front Office colleagues.We look forward to have you with us in the near future.

10/10 Excellent

Josiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay! We loved the live music!! Really can't think of any compliments! We definitely want to come back!
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 15, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

JULIO C

Traveled with family
Disliked: Staff & service, amenities
There was absolutely nothing to do! One yoga class that they didn't advertise the entire time!! Only 3 restaurants with very limited menu, they all closed early, sky rocketed pricing because you are so far from everything, no entertainment, the staff was put off if you asked for a drink, they imposed so many taxes on everything and added in a tip and didn't let you know until you checked out, the most expensive & boring trip we've ever had.
Stayed 6 nights in Jan 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 12, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service, additional activities and culinary options. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful with multiple pools and an excellent private beach. The staff are all extremely attentive. I would definitely go back.
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 12, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxurious resort. Guest rooms are large and clean. Pools, beach, and golf courses are top notch. Restaurants were superb with outstanding food and service. All employees were helpful and attentive. I can’t say enough about the resort. Perfect. The town of Rio Grande was run down, but the resort was fabulous.
Stayed 6 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Gordon, Atlanta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay here. I recommend taking a small amount of groceries to hack a few meals and save $ but everything about our stay was great. Hope to return soon.
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you loved your stay and were able to experience our great resort and the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

Shreya

Traveled with family
Disliked: Cleanliness, staff & service
The room sizes were pretty small and staff wasn’t very helpful with cleaning the room everyday
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations and found our 520 sq. ft. rooms to be small for your needs. In a future stay you may want to take a look at our other room categories with space of up to 1,150 sq. ft. We will be discussing your comments regarding the cleaning staff with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Willmary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Beautiful room and amenities and the staff was amazing!
Stayed 5 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you found everything to be perfect and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

kai

Stayed 4 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 6, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Y Gopi, Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous is the word that to mind! If you seen one of those picture-perfect Caribbean resort postcards, then this is it! Amazing views and perfect for a relaxing vacation! Spotlessly clean and delicious food!
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 5, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 5, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

I

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Checkin was 4pm, we arrived at 6:30pm and pur room was not ready till 8pm. They said they are short staffed on housekeeping, but it was all service areas that were lacking staff. Restaurant food was nothing to complain about. But service time was beyond what a reasonable person would forgive. I am not high maintenance by any means, but this was beyond acceptable. Unfortunate cause i was really looking forward to staying here!!! I do not think i would do it again.... the resort fee was NOT justified.
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 2, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The resort has well maintained grounds. Nice pool. That’s about all that is nice about this place. The dining in the resort is very disappointing. You may not be able to get a reservation at any restaurant at the resort during your stay. I kind of wish me and my fiancé couldn’t get a reservation because every restaurant we ate at was horrible and super expensive. This place has a far way to go to be considered a nice resort. They really need to get better restaurants. Nectar was the worst place I ever ate
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 2, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Katelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a private and secluded feel. Pool areas were great with a few options on which pool to go to. Pickle ball courts were well lit at night and easy to get to. Resort location was close to a lot of good food areas and activities. Furthest Uber was about 40 minutes.
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 29, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Maria Paula Mesa

Stayed 2 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 23, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Kelsey

Traveled with family
Liked: Cleanliness, staff & service
The property was gorgeous. However, it was overly expensive. The daily guest rate was too much, each drink was over $15, and each dinner for 2 people cost over $100. Our biggest concern was the chairs at the pool. Over 100 charis, and every single one was saved by 8am with a towel. People who got up early to enjoy the morning by the pool couldn't because there were no rules about saving seats. It's crazy for how much you pay to stay there, to not have a place to sit... by 8 AM!! Also, if you didn't make reservations for any restaurant on property, you likely weren't getting dinner. Luckily, they fit us in after 8pm both nights. Hotel staff was nice, they picked up up from our room at 4am for our flight. We however were extremely disappointed with the housekeeping, because they did not clean our bathroom for 2 days. They only made our bed. Nothing else. Bummer for how much you pay. Finally, The gnats were out of control, and we got eat alive even with bug spray. Overall, would only stay there again if I had a bunch of money and wanted to fight people over a stinken chair.
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our culinary offer and pool chair availability.. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Aisha M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stood in a lot of properties in Puerto Rico, and this one is the best thus far. We brought our 8 year old son and he loved it. Customer service was top tier. They made sure we had everything we needed and want.
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that your family, including your son, had a great vacation and were able to experience the hospitality & service of our great team.We look forward to have you with us in the near future.

8/10 Good

Kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and general help (grounds, security, housekeeping, pool bar) were very nice. The only issue I had was at check in . The young woman who checked us in told us that the King sized bed that we had paid for was unavailable - they gave them all away.I said the hotel should not have overbooked them. Also, they should have offered us a discount or some other compensation. She said that "lots of people are checking out tomorrow and I will call you when one becomes available. Don't worry, I will remember." Of course we never heard from her and I was busy at conference. I could not recommend this Hyatt because of this very poor management and personnel. She was also not at all nice.
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our Front Desk service. We hope to have you with us in the future and have the opportunity to regain your trust.

6/10 Okay

Charina

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We vacationed at the Hyatt Regency Aruba last year and had such a wonderful experience that when we decided on Puerto Rico this year, we felt that we would be just as happy staying at the Hyatt Regency PR. Sadly, our experience at this location was disappointing and will not go back. 1) We requested early checkin for 9am a few days before arrival and we were not accommodated. That’s fine as we spent the day exploring the island. Regular checkin is 4pm. When we arrived at 9pm, our room was not ready. They didn’t even ask if it was okay, but was going to give us a room with King and said we can move the following day to the room with double beds. Not okay as we already had planned activities. I was fuming and expressed my frustration. They did upgrade us to beach row which definitely made us feel better. As I was waiting to complete checkin I heard other people were also waiting for hours to get checked in. Front desk said that cleaning services were very behind. 2) Around 2:30pm after spending time at the pool to get ready and go out, the shower started off very cold, then no water pressure which turned into droplets. Something must have been wrong with handling water supply/pressure when others are using the showers at the same time. 3) The beach sand was not swept and stayed unmaintained with debris. 4) This was the whopper! Day 1-2 our room was cleaned. Days 3-5 no cleaning service at all!!! I had to call for new towels. I was told that many cleaning personnel quit!
Stayed 6 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Mar 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

6/10 Okay

Lauren

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

2/10 Terrible

elliot

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel is not a high end resort. It’s a golf course with a mid range hotel attached. The food is comparable to an Olive Garden and you will not find alternatives in the surrounding area. The hotel has minimal staff especially in housekeeping, which means your room will not be cleaned unless you constantly agitate and beg the manager. The front desk is run by trainees who are sweet, but not helpful. Ultimately there is little value in staying here.
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken. We can assure that we are working very hard to improve our service in any area that is needed. We hope to have you with us in the future and have the opportunity to regain your trust.

4/10 Poor

Lesley

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

8/10 Good

Natori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing it’s paradise I didn’t want to leave
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

2/10 Terrible

Jennifer

Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

6/10 Okay

Allen

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities
This is a nice property! Upon arrival I was told my room that I initially reserved for wasn’t available for me which was double bed room. I had to settle for a kind room with a sofa bed. I didn’t like that at all. If I reserved a certain type of room, I should’ve been granted what I paid for! It took housekeeping FOREVER to bring me things that I needed. The resort didn’t take cash and I didn’t know anything about this prior to visiting! That was VERY inconveniencing…
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service at the Front desk and Housekeeping. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Cathi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Feb 22, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to enjoy our beautiful resort and the hospitality of our great team. We look forward to have you with us in the near future.