Ratings based on 2,031 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

Wonderful hotel!

Posted Mar 27, 2017
We don't usually stay at hotels, but were pleasantly surprised by this one. The staff were SO friendly and helpful. The free, plentiful breakfasts and (free pour) happy hours are added bonuses. The beds were beyond comfortable!!! They lent us two Tommy Bahama beach chairs, a beach umbrella and a cooler on wheels for our beach excursions!!! It was a great location for us visit Old San Juan, Culebra, Ponce and a day over on the west side of the island (Rincon). Couldn't be more satisfied with our stay at the Hampton Inn and we highly recommend staying here. Thanks to all the wonderful staff for taking SUCH good care of us...
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Posted Mar 26, 2017
Great location, great staff (thanks Gilbert)!! Very helpful and informative!!! I would refer this hotel to all my friends that have plans for San Juan!!! I had the best time ever and I would definitely return. Oh.. wait... happy hour m-f 5pm-7pm was awesome!!!! Free drinks and snacks.. right down my alley!!! One last thing... they had the best breakfast!!! I wouldn't change a thing...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2017
Staff is wonderful and very helpful Great location !
5 out of 5
Recommended
for Families
by A verified traveler from California

For the price great hotel.

Posted Mar 6, 2017
Pros: The room was nice and clean and quiet for being so close to the airport.
Cons: The listing stated breakfast and hors d'oeuvres in the evening which they had a great breakfast but the hors d'oeuvres consisted of popcorn and nuts.
Location: The beach is with-in a five minute walk and there are some restaurants near by. Everything else requires a taxi. The taxi is 20 dollars one way.
For the price the hotel was very nice and the staff was always willing to help you.
3 out of 5
by A verified traveler from Ohio

Mildew smelling room. Too close to airport noise

Posted Mar 6, 2017
Pros: Staff extremely nice - hotel gives many amenities such as complimentary massages poolside several days a week, free 2 hour cocktails. Awesome food.
Cons: Needs decorating upgrade.
Location: Took 5 minutes to walk to beach, which was fine although the one street was scary to walk down. Close to many other hotels and restaurants.
Room was bad - old carpet, mildew smell. Complained every day, on day 4 they "fixed" it by spraying bleach on the carpet and by waiving our resort fee for the days I complained. Never went away, came home with all clothes, even those not worn, smelling.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Nice

Posted Feb 27, 2017
The complementary aspects of the hotel were nice. Not too far from the beach or dining. The staff was helpful and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Near beach, great breakfast, very clean

Posted Feb 26, 2017
Enjoyed our last few days in PR before heading home. Lots of nice little perks including breakfast, coffee all day, snack at night and killer happy hour with free drinks by pool and nachos and nuts! A real surprise. Wonderful pool and hot hot tub. Great burgers in snack area by the pool. We didn't know they served any hot food after breakfast so that was a real find. Very comfy rooms, just no complaints at all. Taxis always waiting for you out front...
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice, close to beach

Posted Feb 25, 2017
Dated rooms but very clean. Nice size bathroom. Room smelled... great free breakfast and every day 5-7 they offer free snacks and cocktails in pool area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
No problems. Was a good stay. A little pricey for what you get but still comfortable. No bed bugs.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

great pool. 5 minute walk to the beach

Posted Feb 21, 2017
Free happy hour is great. Really good poolside bar.