Moderate-priced hotel in Old San Juan
Posted Mar 23, 2017
My rating is mostly due to housekeeping and not to staff. When I got to the hotel and checked in, a manager or staff member was checking the room. When I entered the room, there were shoe tracks in the bathroom. When I came in to the room the following day, the housekeeper had taken the towel that I was using as a floor mat and didn't replace it. Also, I had taken a wash cloth to the shower and the wash cloth was on the floor. It had probably fallen. But the housekeeper didn't bother to clean the shower area nor replace my wash cloth. I'm pro environment and hanged the towel I used on the shower door. However, if the wash cloth was on the floor, the housekeeper could have replaced it and not having done so means she didn't clean the shower. When I went to ask for a towel downstairs (there are no phones in the rooms), a gentleman was very friendly and gave me two. So they're friendly once you request something. There's an ice machine on the second floor too. All rooms face an inner corridor and people can get loud. Take ear plugs. For the next two nights I decided to just not have cleaning service. But when I was leaving to check out, I checked under the bed to see if I left anything and it was dirty. In conclusion, housekeeping needs to be more thorough. Also, the safety box in the armoire doesn't work. Why have it there then?
Comment from Hotel Management
Mar 26, 2017 by Tatiana, Hotel Management
Thank you for reviewing your stay with us. My apologies for troubles with housekeeping service. We are currently implementing strict rules for the housekeeping department due to our guests comments and reviews, we are also going to implement house rules for our guests comfort.