Nice people but both rooms had bed bugs
Posted Sep 11, 2016
After a long flight with a 3 hour lay over,we finally got to the hotel. It was beautiful and the staff was very warm and friendly. Checked into room 727 with my family. We are avid vacationers so we know that you may run into some kind of critters. 1st thing we did was checked the creases of the bed by window
it was there we saw BABY BED BUGS!! about 4 of them migrating together. We immediately went back to the lobby. I explained to them our findings. We we given room 1411. We walked into that room, checked the beds NO BED BUGS. Checked behind the bed to find an ADULT ROACH. We got the hell out of there. There was also a dirty glass on the floor and a half eaten bananna on the table.Went back to front desk and the supervisor went to the rooms to examine the findings, she couldnt dispute. Checked out of there completely and booked at the marriot stellaris on ashford and a beautiful oceanfront room bug free, the people and hotel was amazing. I cant really comment on anything else at the intercontinental because we were in and out in an hour and never took our belongings out of the suitcase. They need to exterminate THE WHOLE HOTEL TO GET RID OF THE PROBLEM. I Booked thru expedia so i have to wait for them to refund me my money on the hotel.