Ratings based on 1,532 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2016
Some Staff were efficient if somewhat cold. Breakfast staff were very nice; food was decent. Room was clean and felt well maintained. Decent value for the winter time rate paid.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice place but need some work.

Posted Feb 4, 2016
Everything was clean. Outdoor area e. g. lobby, bars, pools, beaches. Nice restaurant areas but the quality and style of food could be better. Rooms needed better Maintance. (Updated). TV, sink, coffee machines all need to be changed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close too beach. Clean. Dining options limited.

Posted Feb 1, 2016
Very relaxing place. Close to airport and old San Juan. Staff is very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
Food in hotel not great, but lots of good restaurants readily available. Rooms were great, service was excellent! I will go back again
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time!! Nice room! Nice staff! Great Bar

Posted Jan 24, 2016
Nice place to stay. Small casino, great staff, great bar, everything was nice
2 out of 5
by A verified traveler from florida

Posted Jan 24, 2016
Check in is a nightmare. Waited 4 hours for our room. Staff was rude and condescending. They gave us the wrong room. Had to see the manager to get the correct room we purchased. Staff was not apologetic....they argue with the customer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
The room was very nice. The staff friendly and very helpful. I didn't like the menu for the breakfast buffet. I found the safe in the room to be very convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good service; tired room

Posted Jan 23, 2016
Room was small and appeared tired. Concierge was extremely helpful. Breakfast buffet was okay but not great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stamford CT

Overall, pleasant experience

Posted Jan 22, 2016
Pros: Clean, extremely friendly staff, dining options.
Cons: Early arrival policy!
Location: I found wonderful, local restaurants surrounding the property, and quick cab ride to Old San Juan. Jet skiing, parasailing.
With the exception of the check-in policy (BEWARE: DO NOT TAKE AN EARLY A.M. FLIGHT!), it was a fabulous experience. Knowing my flight was arriving at 4:39 a.m., I called the hotel the day before to inquire about accommodations until I could check in at 4:00 p.m. I was advised that the hotel has a "hospitality suite" at my disposal however, when I arrived at the hotel at 5:00 a.m., I was told to check back at the front desk at 9:00 a.m. and that I could start enjoying the facilities ... think on that. After an hour, I went to the lower, outdoor lobby and fell asleep in a chair. I woke up about 9:15, went to the front desk and was advised that my room wasn't ready. That's all I was told. I went to one of the hotel restaurants, ate and went to the beach (fully clothed, mind you). After approximately an hour, a hotel employee asked if I had a wrist band (I did not - to identify as a hotel guest) and was advised that I could pre-check into my room and given accommodations until my room was ready. I immediately went to the front desk and, lo and behold, the same woman I met with at 9:15 said I could pre-check in and there was a hospitality suite I could use to freshen up and change and that the front desk would call when my room was ready. On the plus side, my room was ready by 2:00 p.m. and the rest of my stay was top notch.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel on the beach, close to airport!

Posted Jan 22, 2016
This is my second stay at the Intercontinental and we definitely enjoyed ourselves. Everything you need is there - great pool, very friendly attentive staff everywhere, several restaurants, great lobby bar. Also you are 5 min from the airport so you can maximize your time there. Since it is along a strip of hotels, you can also walk and explore other restaurants and casinos. Very small issues were the shower head being corroded, poor drainage in the tub & sink, and the remote looked dirty.