Ratings based on 2,594 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from NY

Hotel is great, close to the beach

Posted Aug 15, 2016
I had a great time at this hotel. Didn't really wanna leave, the pools are amazing, close to the beach
Comment from Hotel Management
Aug 16, 2016 by Peter Hopgood, Hotel Management
Erika, Thank you for the positive feedback on the hotel. Looking foward to welcoming you back.
5 out of 5
by A verified traveler from DWare

Excellent Oceanfront Hotel

Posted Aug 13, 2016
Pros: The atmosphere, the DJ/Live music in the bar area, the adult pool, the clean beach out front. Excellent staff who are very attentive to the guests.
Cons: The one elevator on the Ocean Tower side was malfunctioning and when it rained the floor leading to the elevators got wet and slippery.
Location: There is the lagoon at Candado nearby if the ocean at the property is too rough, there are a variety of eateries close by, easy bus access, #21/#53
This was our 3rd trip to Puerto Rico, the first time we stayed at the Marriott Stellaris , the 2nd time at LaConcha; both were very nice but we went with LaConcha for the third trip because it was more contemporary than the Marriott. We are pleased we did so. We stayed in the Ocean Tower in a one bedroom suite. The room was very spacious and comfortable. The check in/out process was painless. All staff were very knowledgeable and helpful. We did a 1/2 day trip to the Rain Forest set up at the desk at LaConcha and had a great time. We would suggest the morning half day trip as the Rain Forest was not crowded in the morning but as we left it was packed. As most tourist hotels the drink prices were high but that is to be expected. Serfina was a very good restaurant for Italian food. For Puerto Rican food Orozcos and Racies (downtown) are very good. If you decide you want the best burger try El Hamburger (Old San Juan) a $12 cab ride, you could take the bus and walk but I suggest take a cab there and then walk off your lunch to the downtown marina area. Very simple place with great burgers and fresh toppings.
Comment from Hotel Management
Aug 16, 2016 by Peter Hopgood, Hotel Management
John / Nicole, Gracias for your great review on La Concha Resort. Very glad that you have chosen our hotel for your last two visits and enjoyed the oceanfront view from our suite. We apologize for any disruption created by the strong rainfall we had recently and hoping to see you come back to visit us again.
5 out of 5
by A verified traveler

Posted Aug 13, 2016
Wonderful hotel location is safe Doors need to be updated on the rooms
Comment from Hotel Management
Aug 16, 2016 by Peter Hopgood, Hotel Management
Thank you for 5 star review on the hotel. Please be advised that we are currently changing the doors to all the rooms in our Ocean tower.
5 out of 5
by A verified traveler from San Francisco, CA

Beautiful hotel on the beach!

Posted Aug 13, 2016
Great staff! Great ocean view! The hotel is in a great location. I will stay here again when I return to Puerto Rico!
Comment from Hotel Management
Aug 16, 2016 by Peter Hopgood, Hotel Management
Greetings Raquel, Thank you for the compliments. We will share with the staff your positive comments. Looking forward to your return!
5 out of 5
by A verified traveler

The Place to Stay In Puerto Rico

Posted Aug 12, 2016
Pros: See above
Cons: See above
Location: Location was a bit bizarre, as it is on a major strip, but many large buildings were either vacant or dilapidated.
Recent stay at La Concha Renaissance could not have been more relaxing. Resort is beautiful and right on the beach. Although there were plenty of guests, somehow never felt like it was crowded. Beach looked like it was fresh out of the ad for Corona where only 2 people were sitting on chairs. People were friendly and more than accommodating. If I had to state one downfall, it would be the open bathroom area, which did not lend to any privacy. Can be embarrassing at times, but everything else weighed in, it's a minor detail. Loved it there, folks!
Comment from Hotel Management
Aug 15, 2016 by Astrid Emmanuelli , Hotel Management
We would like to thank you for taking from your valuable time to share with us your wonderful experience at La Concha Renaissance San Juan Resort. We hope this will be the first stay of many more to come in the future.
5 out of 5
by A verified traveler

Posted Aug 9, 2016
This hotel was above and beyond what I expected. From the moment you step in the lobby you immediately feel the resort vibe. I would have been happy just sitting in the hotel the whole trip! The view of the ocean from our room was fantastic. The adult infinity pool was so warm and the fact it overlooked the ocean was amazing. The staff is extremely friendly and helpful. Rooms are bright, clean and inviting. Casino was nice. We enjoyed the fact we could walk to so many places to eat located on the same street. We would stay there again in a heartbeat!
Comment from Hotel Management
Aug 12, 2016 by Astrid Emanuelli , Hotel Management
In your review, you describe the flawless and remarkable experience we are known for and that we strive to provide all our guests with. Thank you for taking the time to share it with us and future travelers.
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Wonderful. Polite staff and beautiful views. Updated rooms and several pool options.
Comment from Hotel Management
by Astri Emmanuelli , Hotel Management
It was our pleasure welcoming you at La Concha Renaissance San Juan Resort and we can't wait to do it again in the near future.
5 out of 5
by A verified traveler from Bronx, NY

Truly an amazing stay

Posted Aug 8, 2016
This was a luxury stay, and the amenities were wonderful. Its right on the beach and they have events in the lobby. If I go back to Puerto Rico im definetly staying here again.
Comment from Hotel Management
Aug 9, 2016 by Astri Emmanuelli , Hotel Management
Thank you so much for taking the time to share with us your wonderful experience, and for choosing us as your hotel destination in Puerto Rico.
5 out of 5
by A verified traveler from Massachusetts

DREAM VACATIONS

Posted Aug 6, 2016
Pros: Everything ! Open 24/7 for Customers Service ...all of them Dressed Up in White Clothings ! Like Angels Lol !
Cons: No Complains !
Location: Seventh Floor ...Room 704. Expectacular View of the Ocean ....Twelve Total Floors High !..Money takes Cares of Everything...so Bring hard Cash ,Lol !!
Flew from Massachusetts to San Juan on July 25th -29th . Stay at "La Concha" Hotel. Nicest & Cleanest Hotel in My Opinion...just a bit too Expensive if You Eat at the Lobby. There is a Casino at the Hotel (Lobby) as Well. There's a $200 security Deposit Upon Check In ,just in Case anything is Missing from Your Room....but !! You Will End Up leaving that Money at the Hotel Upon Check Out for Hotel countless Fees and Parking Usage! Credit Card Required ! They Own the Best Beach in the Area. Beach Staff will have Chair / Umbrellas Ready for the beach goers early in the Morning Every Morning .As I Said ,Parking is Inside the Hotel , Basement and Driving Skills is a Must or You will End Up hitting the Walls ..Lol !...Pools ,Yes Pools (Severals ) are in front of the Hotel and the Ocean (Beach) in the Back of the Hotel. There is also a Valet Parking Avail. Just 7 Minutes from the "El Morro " ( San Juan Fortress) ...Restaurants are Everywhere !
Comment from Hotel Management
by Astrid Emmanuelli , Hotel Management
Thank you for providing us with such an insightful feedback about your recent stay at La Concha Renaissance San Juan Resort. It was our pleasure welcoming you and we hope to do it in the near future once again.
5 out of 5
by A verified traveler from Maryland

La Concha is the very best

Posted Aug 5, 2016
Pros: Closeness to beach,staff,room accommodations,proximity to stores and restaurants
Cons: NONE
Location: shopping,restaurants,sites
Our stay at La Concha exceeded our expectations. The staff was helpful scheduling activities though the week not to mention the beautiful beach and indoor pool/hottub facilities.
Comment from Hotel Management
Aug 9, 2016 by Astrid Emmanuelli , Hotel Management
We are delighted to read you had such a remarkable and flawless stay. Thank you for taking the time to let us know we exceeded your expectations.