Ratings based on 2,687 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Washington DC

Great hotel for business or pleasure

Posted Dec 6, 2016
This is great hotel for business or pleasure, very friendly staff, I think they have the best pools, beach and bar of the San Juan area.
5 out of 5
by A verified traveler from Las Vegas

Beautiful, chic resort.

Posted Dec 4, 2016
Pros: Close to ammenities, Pinkies right across the street is great for breakfast.
Cons: I did mention they could use new shower heads on the outdoor showers near the beach.
La Concha is a beautiful resort. The rooms are nice, we stayed in a junior suite with an ocean view. The bed was comfortable and the views were beautiful. The staff was very accommodating. We were in San Juan to celebrate my 50th birthday and the manager, Mike Rios, had a cake and balloons waiting in the room upon our arrival. It was the start of a great vacation. We ate at Pearla too and the food and atmosphere were wonderful.I would definitely stay here again.
Comment from Hotel Management
Dec 6, 2016 by Astrid Emmanuelli , Hotel Management
Thank you for choosing La Concha Renaissance Resort. We are pleased to read you had such an excellent stay and that our team members were able to provide you with an unforgettable visit.
5 out of 5
by A verified traveler from Virginia

Very Nice hotel on a great beach

Posted Dec 4, 2016
Pros: Activities, staff, cleanliness
Cons: nothing.
Location: Old San Juan is a short cab ride away, beach outside is awesome.
My wife and I just stayed 1 night before our cruise. The hotel was wonderful. Very clean, staff was very friendly. Lively entertainment well into the night. A great experience. We will definitely return.
Comment from Hotel Management
Dec 6, 2016 by Astrid Emmanuelli , Hotel Management
Thank you for choosing La Concha Renaissance Resort and letting us serve you. It was our pleasure hosting you and providing you with a flawless stay.
5 out of 5
by A verified traveler from NY

Beautiful grounds and wonderful staff

Posted Nov 28, 2016
If your looking to stay in San Juan, this is the place.
Comment from Hotel Management
Nov 29, 2016 by Astrid Emmanuelli , Hotel Management
Thank you for recommending our resort and the hotel experience we provide all our guests with. It was our pleasure welcoming you at La Concha Renaissance Resort.
5 out of 5
by A verified traveler from US

Posted Nov 27, 2016
Wonderful experience! The food at La Perla was delicious! Loved the fact that we could walk around to different restaurants. We also went to the movie theatre! They have an adult pool-open 24 hours! We arrived at 11am and was able to check in early! The only change I would make in the room is size of TV; everything else was great.
Comment from Hotel Management
Nov 29, 2016 by Astrid Emmanuelli , Hotel Management
Thank you for taking the time to share with us, not only your great feedback on your recent stay at La Concha Renaissance Resort, but also your recommendations. Please, be assured that we have shared them with our Management team as our guests' satisfaction is our priority.
4 out of 5
by A verified traveler from oakland,ca

Great hotel close to everything

Posted Nov 25, 2016
hotel was nice, lobby was big with a bar right in the center. A lot of pool space and chairs. Food was around almost everywhere in hotel( never ate at hotel, but food looked awesome!) i booked a junior suite with ocean view, at first we were given room317. Room was nice but I was a bit upset with view. There was a big concha right in front of me and to the right was my partial view of the ocean. I left a review here on Expedia and to my surprise management immediately contact me. SHOUT OUT TO DANNY RIVERA! He's such a great employee and super friendly! He apologized for the inconvenienced and switched me rooms. After that everything was splendid!
Comment from Hotel Management
Nov 29, 2016 by Astrid Emmanuelli , Hotel Management
Our guests' satisfaction is our main priority and we will stop at nothing to make sure you have a stay second to none. Thank you for choosing La Concha Renaissance Resort for your visit and we hope to have the pleasure of welcoming you back in the near future.
4 out of 5
by A verified traveler from US

NICE HOTEL EXCELLENT ROOM OCEAN VIEW

Posted Nov 25, 2016
Pros: NICE STAFF
EXCELLENT OCEAN VIEW ROOM,NICE HOTEL,NICE STAFF,FOOD IS EXPENSIVE.
Comment from Hotel Management
Nov 29, 2016 by Astrid Emmanuelli , Hotel Management
We truly appreciate the time taken to share with us your excellent feedback. It was our pleasure hosting you at La Concha Renaissance Resort.
5 out of 5
by A verified traveler from US

Great for couples and families!

Posted Nov 21, 2016
Pros: There are multiple pools (one for adults only) and access to the beach is perfect. The food at the hotel is great. Hotel staff is friendly and helpful
Location: Old Suan Juan is 10 minutes away via car/taxi. Food in the area is worth exploring. CVS and Walgreens 2 minute walk away. Great area overall.
My husband and I arrived very early and had reserved a studio room. Although we requested early check-in in advance, no rooms were available at the time. We inquired about upgrading to a suite since we were celebrating multiple events, and was quoted hundreds of dollars so we opted not to upgrade. After having breakfast and exploring the area we inquired about our room again and was told it was still not available. The hotel staff realized there was a suite available and they gave us that room (complimentary). The room was very large and clean. They also sent us champaign to celebrate my husbands birthday. We were very pleased!
Comment from Hotel Management
Nov 22, 2016 by Astrid Emmanuelli , Hotel Management
Such a flattering review to receive on your memorable recent stay at La Concha Renaissance Resort. It was our pleasure making your visit that much more special and we hope to have the pleasure of welcoming back in the near future for another remarkable experience.
5 out of 5
by A verified traveler from US

Well needed

Posted Nov 20, 2016
My stay was wonderful, my suite was to die for, the view omg,I don't want to stay anywhere else after staying here and it was my 1st time in Puerto Rico,I will be back in January :)
Comment from Hotel Management
Nov 22, 2016 by Astrid Emmanuelli , Hotel Management
Your review describes the kind of unforgettable visit we strive all of our guests to have. Thank you for choosing La Concha Renaissance Resort for your stay and for letting serve you.
4 out of 5
by A verified traveler from US

Wonderful View of the Ocean

Posted Nov 16, 2016
Pros: Exceptional views, modern decor, full amenities, comfortable bed, plenty of parking, sunchairs readily available and friendly staff.
Cons: The bar staff could be more attentive. Twice we sat in the bar area for over 30 minutes with no service except when we went to the bar oursleves.
Location: Excellent location on the beach with shopping and restuarants within walking distance. Very safe to walk around even at night.
The hotel has modern decor and architectural features with clean lines and lots of space. The main bar is well situated in the main lobby with breakfast options in the morning and drinks at night. Our room faced the beach and was spacious and quiet even with the band playing at a wedding reception on our floor. The only concern I had was that the entry way and bathroom were slippery with residue from when they mopped. The balcony was standing room only but it had wonderful views of the ocean.
Comment from Hotel Management
Nov 17, 2016 by Astrid Emmanuelli , Hotel Management
Thank you for providing us with such an insightful and valuable feedback. We value your recommendations truly and please, rest assured we will share them with our Management team so we can improve the areas of opportunity mentioned in your review. Once again, thank you for choosing La Concha Renaissance Resort for your stay and we hope to have the pleasure of welcoming you back in the near future.