Ratings based on 393 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New York,NY
Las CasitasPosted Nov 18, 2015
This is absolutely a beautiful property. This was our second time at Las Casitas in the last 13 months. While we love the property there are a couple items we have not been happy with. The restaurants are not acceptable for dinner. We have eaten at many nice restaurants off property because of this. The room itself had air conditioning issues and was showing signs of wear.
for Business Travelersby KIM
Posted Aug 31, 2015 on Hotels
Stayed here during tropical Storms. Very helpful and acommodating. The staff was amazing!!
for Familiesby Yvonne from Los Angeles
Terrible, Never again.Posted Aug 27, 2015 on Hotels
This is not a 4 or 5 star! I've never stayed in such a dirty, old room with terrible bedding. We got there late at night & our room had a lizard in it, they did send someone to retrieve it, but couldn't. MY son refused to sleep in the bed & slept in mine. We both woke up with bug bites. I made them move us to a different room in a different part of the hotel, it was equally terrible. Never staying here again. For this money I couldv'e stayed at the Ritz Carlton in a new clean modern room. I wish I could get my money back. It was that bad. They also charged us $175 for transportation from the airport to the hotel, one way. When I brought it up to the manager he said it was supposed to be $39 per person. They did give us a credit, charged us $100. It was supposed to be $78. Crooks with dirty rooms & no water in the rooms in a humid tropical climate.
for Familiesby A verified traveler
Posted Aug 25, 2015 on Hotels
for Everyoneby A verified traveler
Loved the Infiniti pool at Las Casitas.Posted Aug 24, 2015
Nice and helpful staff went out of there way to make your stay comfortable.
for Everyoneby A verified traveler from Connecticut
Beautiful location, food overpricedPosted Aug 23, 2015
We stayed at Las Castillas where we had our own butler. The service from the butler was at times very slow or they didn't show up at all. Food very overpriced and not that good. Water park should be included as we already payed a resort fee. On the last night there was a dead cockroach in the room..it would have been nice if the resort offered an apology or something to compensate for this. The grounds where beautiful and I really enjoyed the island..Snorkeling was our favorite which was through the resort. The horseback riding is not recommended they wouldn't let us go the top of the trail because my son was 7 but charged us $$$ to go on a 10 minute trail ride in which the horse rolled on my 14yo son. If safety was the concern for the trail ride, they should have provided helmets and a horse that doesn't roll in the sand, since they knew the horse did this..
for Couplesby Youssef
Posted Aug 19, 2015 on Hotels
for Business Travelersby A verified traveler
Posted Aug 19, 2015 on Hotels
for Business Travelersby Thomas from Georgia
Pricey, but great servicePosted Aug 18, 2015 on Hotels
Very clean. Friendly staff. Beautiful views. Rooms are expensive, but spacious. The Fajardo area is a bit removed from traditional tourist areas, and is at least a 45 minute drive from the airport. Consequently, the neighborhood—which is separated from the hotel by very large grounds—is either "authentic" or "scary" depending on one's perspective. The property has many, many stairs, but the staff are happy to help with transportation around the grounds, if asked. Embedded restaurants are pricey but within expected ranges (~$20/meal on the lower end).
for Everyoneby A verified traveler from fort launderdale FL
Incredible resort with great views and amenities!Posted Aug 17, 2015
This resort was truly amazing! Incredible views from the infinity pool, great amenities, friendly staff that showed such pride for the island, and multiple activities to explore PR. Having the concierge and butler service made a huge difference in how smoothly our trip went! We will be back!