The worst staff ever encountered in a Hotel Stay
Posted Jan 10, 2016
For the record I am a Platinum Delta Traveler, and a Hilton Gold.
We had a wedding at Palmas del Mar, so we decided to book this hotel. We came in late (2am) to do the check in and we asked about check out time. The front desk person told us it was 10am, but since it was a sunday and we came in so late, we could check out at noon. We checked in and found a great room with a great location.
At 9am in the morning (it's a villa) the Maid came in the room, after banging the door more than 12 times. Since we where on the second floor, we told her to please go away, we were checking out that morning, so we did not need service. At 9:30, 10:00 and 10:30 they repeadedly came back and entered the room with the same poor mannered attitude. The last two time, they kept screaming about check out.
We finally decided to just take a shower and go. At 11:15 a security guard came to the door, and in a super disrespecful way, told us we had to vacate the room. My wife told them we where going to take a bath and gladly leave this dump. After 5 minutes (while taking a shower) they came back twice.
Never in my life i have experienced such a bad morning in a hotel. I guess thats why I only travel to Hilton Hotels, this small independents are a box of surprises.
Comment from Hotel Management
Jan 15, 2016 by Sem Cuevas - General Manager, Hotel Management
Thank you for your business and critique. Our apologies that your experience did certainly not meet expectations nor what our team typically delivers. It is our goal to provide the positive experiences. I really appreciate your detailed feedback which will help us detect our areas of opportunity in order for us to enhance our overall service.
It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology.
Please know that immediate measures have been taken alongside the staff members and managers of each area to avoid future situations on these matters; hopefully these events will never be repeated.
Please allow us to change your perspective towards our resort during your upcoming visit to the area. We will be more than glad to welcome you back.