Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from London

Hotel in Ponce with character

Posted Jul 16, 2016
Hotel is located in centre of the town. Lively! I stayed in Junior Suite (Colonial Suite). Worth the extra money. Beautiful room, spacious, large bed, comfortable. Air conditioning on full time - so noisy. But that's the same in all hotels in PR. Great restaurant - I ate there several times. Need taxi everywhere - or car. Thoroughly recommend this hotel. Far nicer than the Hilton
Comment from Hotel Management
Jul 18, 2016 by Maricarmen, Hotel Management
Dear Pedro: Thank you for your time and for give us a 5 star review. We are happy to know that you enjoy your stay and facilities. We look forward to welcoming you again!
5 out of 5
by A verified traveler from Bayamon

Hotel súper céntrico

Posted Jul 13, 2016
El hotel súper céntrico y fácil de llegar, se puede ir a pie a distintos puntos turísticos y de comida! Cerca Parque de bombas, Parroquia de la Guadalupe, Fuente de los Leones, Paseo Atocha y otros lugares... De verdad q me encanto!
Comment from Hotel Management
Jul 21, 2016 by Maricarmen, Hotel Management
Estimada Zulma: Muchas gracias por sacar de tu tiempo y dejarnos saber su grata experiencia. Para nosotros es muy importante y nos agrada de que haya disfrutado de su estadía. La esperamos muy pronto en esta su casa!
5 out of 5
by A verified traveler from Florida

Clean, Close to town, Has a Parking

Posted Jul 13, 2016
Pros: Very Clean
Cons: Free Breakfast Buffet and Coffee in the Room
Location: Town and Casino
This is my second time staying here. Rooms are very clean and everything is near. It has a Parking and a Casino.
Comment from Hotel Management
Jul 18, 2016 by Maricarmen, Hotel Management
Dear Carmen: Thank you for your time and review. We look forward to welcoming you very soon again. Thanks for give us a 5 star review.
3 out of 5
by A verified traveler from Puerto Rico

Puede mejorar

Posted Jul 5, 2016
Pros: Me encanto el restaurant LOLA y sus empleados. FABULOSO
Cons: Agrandar la piscine, atencion a las habitaciones con toallas nuevas, agua caliente,cuartos listos a la hora de llegada
Location: Las estructuras historicas a su alrededor hacen tentador hospedarse en este hotel. Como el Parque de Bombas, La Alcaldia y la tienda de helados.
La atencion del personal de recepcion y del restaurante LOLA fue genial.Pero la habitacion no estaba lista cuando llegamos , tuve que esperar media hora por ella. Al subir al cuarto apestaba a (abonbao) Clorox . Tuve que rapidamente abrir las puertas del balcon. Las toallas blancas estaban cremas deben de renovarlas,incluso una toalla estaba negra con marcas de que la habian pisado y tuve que pedir a la camarera que me la cambiara,no habia agua caliente. La cafeteria era de adorno porque no dejaron los ingredients para hacer el café.La piscina muy pequena. FUE DECEPCIONANTE EL CUARTO
Comment from Hotel Management
Jul 9, 2016 by Maricarmen, Hotel Management
Estimada Liz: Muchas gracias por su tiempo y dejarnos saber su experiencia. Nos alegra que haya encontrado a todo el personal amable y servicial. Lamentamos mucho su inconveniente en la habitación y esto ya esta documentado para ser discutido con el supervisor. Esperamos poder recibirla nuevamente por nuestras facilidades.
5 out of 5
by A verified traveler

Spacious suite

Posted Jul 2, 2016
I am very pleased with my stay at the Ponce Hotel and Casino. The suite was enormous, clean, and comfortable. I will definitely stay at this hotel in the future.
Comment from Hotel Management
Jul 4, 2016 by Maricarmen, Hotel Management
Dear Guest: We appreciate your time and feedback. We are happy to know that you enjoy your stay and facilities. We look forward to welcoming you back!
4 out of 5
by Edgardo from Texas

Great stop at the heart of Ponce

Posted Jun 28, 2016 on Hotels
We stopped coming back from La Parguera, in order to visit old town Ponce the following morning. While there are others hotels in Ponce, this one is the best hotel located right on the recreational Plaza. It was a great choice. After a restful evening, we were within walking distance of all of the key sites in old town Ponce, including the cathedral, the historic fire house, City Hall, the market (Plaza del Mercado) and the pedestrian shopping street (Calle Marina). There are many restored buildings near the Plaza with great charm and architecture. If you come this far, do stop at the ice cram shop located on the entrance to Hotel Melia located across the recreational Plaza (down the street of the historic fire station, on the opposite sidewalk). Parking on the hotel (by the casino) was safe and cost effective (about $11 USD/day). After lunch, we departed the old town for other sights located outside on the old town center. It turned out to be a great choice of hotel. Our room was a modern 2 bedroom suite, with 2 full baths, with a sofa bed, easily accommodating 5 to 6 folks. Staff was friendly and attentive. If you use YELP efficiently, you will easily discover great locations for breakfast, lunch, or dinner, as old town Ponce has a few great restaurant all within walking distance of this hotel. I recommend it, and plan to use again on my next visit to Ponce.
Comment from Hotel Management
Jul 1, 2016 by Maricarmen, Hotel Management
Dear Edgardo: We appreciate your time and feedback. We are happy to know that you enjoy your stay and all the facilities. We look forward to welcoming you back soon!
5 out of 5
by Jeff from Chicago

Posted Jun 26, 2016 on Hotels
Beautiful spacious room. No coffee in the room so you have to pay in the coffee shop downstairs. Lattes were really good though. Music goes late on the square on Fridays.
Comment from Hotel Management
Jul 1, 2016 by Maricarmen, Hotel Management
Dear Jeff: We appreciate your time and review. We are happy that you can enjoy our facilities. We apologize the situation with the noise outside but this is out of our control. We look forward to welcoming you back soon! Have a great day!
4 out of 5
by A verified traveler

From excellent to good.

Posted Jun 25, 2016 on Hotels
We like this hotel and we stay here many times during the year. Unfortunately we have noticed a progressive lack of attention to detail. General attention to cleanliness has suffered: bathroom liner was dirty, old linens, two side tables but only one lamp. Again, we are frequent guests and have rated our stays 'excellent' in the past. In fact, we have a reservation for next week. We hope you will address these concerns so that we can continue to sponsor your hotel.
Comment from Hotel Management
Jul 1, 2016 by Maricarmen, Hotel Management
Dear Guest; thank you for your time and feedback. We apologize any situation in your visit and we would like to inform that we are stating working with the room improvement. We hope to see you soon again at Ponce Plaza!
5 out of 5
by Monica from Caguas

Posted Jun 20, 2016 on Hotels
El hotel es pequeño, sus áreas extremadamente limpias, muy accessible a diversas áreas de diversión, ideal para familias con niños pequeños. Es el Segundo año que me quedo para esta época y creo que vuelvo para Acción de Gracias.
Comment from Hotel Management
Jul 1, 2016 by Maricarmen, Hotel Management
Estimada Monica: Muchas gracias por su tiempo y dejarnos saber su grata experiencia. Nos alegra que haya disfrutado su estadía y esperamos verla muy pronto nuevamente por nuestras facilidades! La esperamos en esta su casa para Acción de Gracias!
4 out of 5
by Carol from Carolina puerto rico

Good

Posted Jun 18, 2016 on Hotels
The room was poor ilumination
Comment from Hotel Management
Jul 1, 2016 by Maricarmen, Hotel Management
Dear Carol: Thank you for your time and feedback. We are working with the illumination in the rooms. We look forward to welcoming you back soon!