Ratings based on 525 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Wpb, FL

Very nice hotel

Posted Nov 29, 2016
The hotel overall is very good. The only thing I didnt like was their super small pool. Other than that everything else was great.
Comment from Hotel Management
Nov 29, 2016 by Maricarmen, Hotel Management
Dear Laritza: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and our facilities. Looking forward to welcoming you back very soon!
4 out of 5
by A verified traveler

Posted Nov 28, 2016
Pros: Location, colonial room
Cons: Restrooms need updating.
Location: Downtown area, Walkable to everything
Very comfortable, close to shops, landmarks, historic area.
Comment from Hotel Management
Nov 28, 2016 by Maricarmen, Hotel Management
Dear Guest: Thank you very much for your review. It's very important to us and our goal is that our guest feel like home. We look forward to welcoming you back very soon!
3 out of 5
by A verified traveler

Se puede usar para pasar solo una noche.

Posted Oct 31, 2016
Pros: El personal no el de front desk, fue atento y amable
Cons: Casi nada
Location: Alrededores ambiente es inseguro poca vigilancia policiaca y esta lleno de deambulantes.
En general regular malo, necesita mejorar, personal de front desk poco atento, tuve que subir mi propio equipaje, nunca se me ofrecio este servicio, estaba lloviendo y no tienen acceso bajo techo hacia el area donde estaba la habitacion, practicamente nos mojamos para llegar a ella, areas de estar muy limitadas y sin aire acondicionado, habitacion no estaba lista y eso que llegamos una hora y media despues del check in, habitacion limpia pero poco atractiva, puede ser que el area donde estaban las suites estuviese en mejores condiciones pero eso no lo verifique, basicamente y repito si es para pasar una noche y no dormir en in banco de la plaza resuelve, pero no esta en mis planes futuros regresar a este hotel.
Comment from Hotel Management
Nov 29, 2016 by Maricarmen, Hotel Management
Estimada huesped: Muchas gracias por su tiempo y dejarnos saber su experiencia. Para nosotros es muy importante y lamentamos mucho su inconveniente. En las pasadas semanas hemos tenido un clima variado. Las areas comunes no tienen aire central por lo arquitectónico del lugar y para poder disfrutar del buen ambiente que tenemos en su alrededor. Esperamos que vuelva muy pronto. Esta es su casa!
5 out of 5
by A verified traveler from Juncos PR

Sin palabras Todo estuvo EXCELENTE

Posted Oct 17, 2016
Una habitación muy amplian, cómoda, EL personal del Hotel, amigables, atentos, excelente servicio, EL Hotel te hace sentir como en otra época, debido a su diseño arquitectónico. Para que salir fuera de nuestra isla si tenemos tantos sitios sin visitar. #Turismointerno
5 out of 5
by A verified traveler from san juan

Nice hotel at town

Posted Sep 21, 2016
Stay at the hotel due to business. The staff was very friendly. The room was at the modern building with mountain views of The Vigia Cross. The room was very clean and the bed was cery comfy. The towels could be better. It was a bit noisy due to street noise and people yelling outside. soundproof doors should correct that issue. Overall everything was very good.
Comment from Hotel Management
Sep 28, 2016 by Maricarmen, Hotel Management
Dear guest: We appreciate your time and feedback. WE are very happy to know that you can enjoy our facilities and that our staff was very helpful and friendly. That is our goal! We look forward to welcoming you back very soon!
1 out of 5
by A verified traveler

Walked in the room smell like mildew bathroom cei

Posted Sep 21, 2016
Horrible stay horrible room nice staff Will not be returning Will not be telling anyone about this place it's sad because it's in a great location
5 out of 5
by A verified traveler from queensny

Beautiful centrally located hotel

Posted Sep 8, 2016
This is a very nice hotel. The rooms are clean and comfortable and have a balcony. The hotel has two wonderful restaurants and a casino. The pool was small but nice. I loved that the hotel was located in the city center
Comment from Hotel Management
Oct 11, 2016 by Maricarmen, Hotel Management
Dear Guest: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. Hope to see you soon again at Ponce Plaza!
3 out of 5
by A verified traveler

Good location

Posted Aug 28, 2016
Problem with roof water leak. No hot water in shower.
4 out of 5
by Damarys from Newark NJ

Ponce PR

Posted Aug 27, 2016 on Hotels
It was great for the location.
5 out of 5
by A verified traveler from Maryland

Great location, wonderful hotel!

Posted Aug 26, 2016 on Orbitz
Pros: Pretty much everything.
Cons: The lighting in the bathroom was rather dim and the exhaust fan was very loud.A mini fridge would have been great.
Location: Great location. It was so nice to hear the free municipal band concert in the plaza on Sunday evening. Went to Mass at the Cathedral across the street
Absolutely loved the location, in the historic center of town. The staff was friendly and helpful, The furnishings and decor were tasteful. The price was reasonable. Nice view from our second floor window/balcony.