Ratings based on 140 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good facilities,

Posted Dec 19, 2016
Hotel is near a lot of interesting places, good facilities. The restaurant good is very good
Comment from Hotel Management
Jan 10, 2017 by Maricarmen, Hotel Management
Dear guest: Thank you for your comment and for give us a 4 star review! See you soon at Ponce Plaza!
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Very nice

Posted Dec 12, 2016
Very nice staff. Were very pokite since I had to do late check in. EXCELLENT but expensive Coffee House in the same hotel. Unfortunately they did not give the option to do late check-out. Would stay again
Comment from Hotel Management
Dec 16, 2016 by Maricarmen, Hotel Management
Dear CJ: We appreciate your time and feedback. We apologize any situation with the late ck-out, unfortunately its depend in the arrivals. We look forward to welcoming you back very soon!
1 out of 5
by A verified traveler from Des Moines, Iowa

Overpowering Odor In Room

Posted Dec 6, 2016
Cons: Find and correct the source of that odor!
Location: It is a very good location, which is why I choose this hotel.
The hotel overall looks fine, but when we entered our room, the musty smell is overpowering. I have a reduced sense of smell, so if I think it's overpowering, it is really, really bad. The water even seemed to have this odor. We did not ask for a different room because I truly don't think it would have been different and we only had it for one night. We stayed on a Friday night in the back part of the hotel and we still were getting noise from the street at 3 am.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wpb, FL

Very nice hotel

Posted Nov 29, 2016
The hotel overall is very good. The only thing I didnt like was their super small pool. Other than that everything else was great.
Comment from Hotel Management
Nov 29, 2016 by Maricarmen, Hotel Management
Dear Laritza: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and our facilities. Looking forward to welcoming you back very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2016
Pros: Location, colonial room
Cons: Restrooms need updating.
Location: Downtown area, Walkable to everything
Very comfortable, close to shops, landmarks, historic area.
Comment from Hotel Management
Nov 28, 2016 by Maricarmen, Hotel Management
Dear Guest: Thank you very much for your review. It's very important to us and our goal is that our guest feel like home. We look forward to welcoming you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from san juan

Nice hotel at town

Posted Sep 21, 2016
Stay at the hotel due to business. The staff was very friendly. The room was at the modern building with mountain views of The Vigia Cross. The room was very clean and the bed was cery comfy. The towels could be better. It was a bit noisy due to street noise and people yelling outside. soundproof doors should correct that issue. Overall everything was very good.
Comment from Hotel Management
Sep 28, 2016 by Maricarmen, Hotel Management
Dear guest: We appreciate your time and feedback. WE are very happy to know that you can enjoy our facilities and that our staff was very helpful and friendly. That is our goal! We look forward to welcoming you back very soon!
1 out of 5
by A verified traveler

Walked in the room smell like mildew bathroom cei

Posted Sep 21, 2016
Horrible stay horrible room nice staff Will not be returning Will not be telling anyone about this place it's sad because it's in a great location
5 out of 5
Recommended
for Everyone
by A verified traveler from queensny

Beautiful centrally located hotel

Posted Sep 8, 2016
This is a very nice hotel. The rooms are clean and comfortable and have a balcony. The hotel has two wonderful restaurants and a casino. The pool was small but nice. I loved that the hotel was located in the city center
Comment from Hotel Management
Oct 11, 2016 by Maricarmen, Hotel Management
Dear Guest: We appreciate your time and feedback. We are very happy to know that you enjoy your stay and facilities. Hope to see you soon again at Ponce Plaza!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Aug 28, 2016
Problem with roof water leak. No hot water in shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great atmosphere

Posted Aug 19, 2016
Wonderful people, place, restaurant, and area! Helpful staff (especially the front desk and restaurant)