Rooftop terrace

Reviews of AC Hotel by Marriott San Juan Condado

4 out of 5
AC Hotel by Marriott San Juan Condado
1369 Ashford Avenue, San Juan

Reviews

8.4

Very Good

Rating 10 - Excellent. 647 out of 1184 reviews" "
Rating 8 - Good. 263 out of 1184 reviews" "
Rating 6 - Okay. 130 out of 1184 reviews" "
Rating 4 - Poor. 74 out of 1184 reviews" "
Rating 2 - Terrible. 70 out of 1184 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Ilana, thank you for your high rating of AC Hotel San Juan Condado. We're delighted that your stay left a positive impression and we hope to serve you again in the near future. Safe travels!

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was located in a convenient location. The staff was very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Tiffany, thank you for sharing your positive experience at AC Hotel San Juan Condado. We're thrilled you acknowledged the strategic location as well as the helpfulness and friendliness of our team members. We look forward to welcoming you back in the future.

6/10 Okay

Mikelis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The $45/day charge makes customers feel like prisoners - especially due to the very limited food selection and service at the roof-top restaurant. Employees there are good, there are not enough of them. The menu is very short, and is missing children's fare. The bartender at the rooftop bar ran a typical scam... I watched him charge me for a full drink as he split it in two.... right in front of me.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Mikelis, your feedback is valued. It's unfortunate to read about your disappointment regarding the daily charge and the limited food options at our rooftop restaurant. Our aim is to provide an array of choices for all ages and tastes, and it seems we missed the mark in your case. Your concern about drink servings is also noted and we will address this with our bar team for better clarity in future. We appreciate your recognition of our hardworking colleagues and are looking forward to improving upon your next visit.

10/10 Excellent

Karlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be easier.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Karlos, thank you for your 5-star review and for highlighting a potential area for improvement. At AC Hotel San Juan Condado, we continuously strive to provide the best experiences. Your comment about parking has been noted, and we'll certainly consider it in our future plans to enhance our services. We're looking forward to welcoming you back for another pleasant stay.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Mar 25, 2024
Miguel, we appreciate your rating of AC Hotel San Juan Condado. It's wonderful to know that your experience with us met your expectations. We hope to provide an even better stay next time you visit us.

10/10 Excellent

LaKeya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, walkable distance to shops and restaurants.
Stayed 4 nights in Dec 2023
Response from Customer Service on Mar 24, 2024
LaKeya, we're thrilled to hear that you found the location of AC Hotel San Juan Condado to be ideal for your needs. Our proximity to local shops and dining options is certainly a factor we are proud of. Thank you for sharing your positive experience, and we look forward to your next visit.

6/10 Okay

Charles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As far as the hotel it was fine. What I didn't like was the bar closed at 10pm and the hotel was out of almost anything we wanted on the menu. We was there for xmas break, and I wish we would have stayed at the Marriott. Another thing there is no direct access to the beach for a hotel that is on the beach; that was very strange. If I was to ever go back to Puerto Rico; I would not stay at this hotel or recommend that anyone stay here.
Stayed 6 nights in Dec 2023
Response from Customer Service on Mar 21, 2024
Charles, it's regrettable to learn that certain aspects of your stay didn't meet your expectations. We understand your concern about the early closure of the bar and limitations of the menu. Being ideally located by the beach, we continuously strive to ensure easy access for our guests. We value your feedback and assure you that your remarks provide crucial insight towards bettering our future services. We hope that you will reconsider and allow us to serve you on your next trip to Puerto Rico.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Joe, thank you for sharing your positive experience at AC Hotel San Juan Condado. It's wonderful to know you had a pleasant stay. We hope to be your top choice when visiting San Juan again in the future.

6/10 Okay

Monica

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Monica, thank you for taking the time to rate us. We are committed to making sure every guest experience is satisfactory, and we appreciate your feedback as it helps us to focus on areas of improvement. If you have any specific suggestions, we encourage you to reach out directly. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff did very excellent in helping to retrieve my champagne and roses and balloons upon arrival to my room very grateful
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Anthony, thank you for sharing your lovely experience at the AC Hotel San Juan Condado. We're delighted to hear our team members excelled in arranging your special surprises. Your satisfaction is a testament to our ongoing commitment to providing memorable experiences. We certainly look forward to serving you again in the future.

6/10 Okay

sushilkumar b

Traveled with family and small children, Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Don’t expect them to change your sheets daily or even if you’re staying there for five nights stay. Asked multiple times to change our sheets never got it done for our entire stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Sushilkumar, the hotel's priority is to ensure a comfortable and clean environment through our housekeeping practices, and it's disheartening to hear that you did not have the expected experience. Reading your comment, please know that our team members strive to provide the best services, and we regret to know that we could not meet your expectations. Rest assured, we have taken note of your feedback to improve our service delivery. We appreciate your patience and your feedback.

8/10 Good

DIPANKUMAR, IRVING

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and has roof top bar. Pros: it has lots of restaurants options walking distance, cvs and walgreen are close by as well. The house keeping staff is awesome. Cons: few front desk clerks are rude and un welcoming. The beach not directly accessible from the hotel. beach is not clean either. The price per night is very high for the amenities and ambience provided.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Dipankumar, it's uplifting to read that you found our location convenient and the AC Hotel San Juan Condado immaculate. We're also pleased our housekeeping team lived up to your expectations.However, we regret that certain aspects didn't meet your anticipations, such as the beach cleanliness and your interactions with some team members at the reception. Also, we understand your sentiments about the pricing in relation to the facilities offered. Rest assured, we'll take your comments into account as we continually strive to improve.Thank you once again, and we hope to welcome you back for an enhanced experience.

6/10 Okay

Ronda Michelle

Traveled with family
Liked: Staff & service, property conditions & facilities
It states in Expedia estimate that $270 would be due onsite upon arrival. I was charged $481, which is quite a big difference. Also if you rent a car and park on their lot their lot, the daily $45 a day allowance cannot be applied toward parking.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ronda, we appreciate your feedback and understand your concerns regarding the unexpected fees. We aim to provide clear and accurate information to all our guests. Please rest assured we're looking into this to avoid similar issues in the future. As for the car parking, we regret any confusion surrounding the benefits of the daily allowance. We're committed to improving and ensuring our guests have a smooth experience. Thank you for bringing this to our attention.

10/10 Excellent

Pinkeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Pinkeshkumar, we're delighted to hear you had a pleasant stay at AC Hotel San Juan Condado. Your brief but positive feedback truly means a lot to us. Please think of us when you plan your next visit, we'd be very pleased to welcome you back!

10/10 Excellent

Kamran, Alpharetta

Business traveler
Liked: Cleanliness, staff & service
Not a beach access property
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Kamran, thank you for the five-star rating. At AC Hotel San Juan Condado, we strive to provide an exceptional experience to every guest. While our property does not have direct beach access, we are located just a short distance from some of the finest beaches in San Juan. We hope this fact didn't overshadow the rest of our amenities and services during your stay. Thanks again for choosing us!

10/10 Excellent

Marta Gonzalez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Marta, thanks for highlighting the prime location of AC Hotel San Juan Condado. Your words about our helpful team members make us all very proud. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Kyle, thank you for taking the time to rate AC Hotel San Juan Condado. We're thrilled you enjoyed your experience with us and look forward to welcoming you back for another stellar visit in the future. Safe travels until then!

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness
messy
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Leslie, it's unfortunate to learn that you were not entirely satisfied with your recent stay. A clean and organized environment is our standard, and it's regrettable that we didn't meet your expectations on this occasion. Rest assured, we're taking your feedback into account as we continuously strive to improve. We hope we can offer you a more satisfactory experience in the future.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good spot on Ashford Avenue. Tons of great dining options and blocks from the beach. Would def come back and stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Jessica, it's fantastic to hear that you found the location of AC Hotel San Juan Condado so ideal, with its proximity to dining options and the beach. We greatly appreciate your consideration to return and look forward to providing another wonderful experience on your next visit.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet and the food was good
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Maria, it's fantastic to know you enjoyed the tranquility and culinary delights at AC Hotel San Juan Condado. Your safety is our top priority, and we're glad you felt secure during your stay. We eagerly anticipate your next visit!

6/10 Okay

Arti

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 8, 2024
We appreciate the feedback, Arti.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Adam, it's wonderful to hear that you had a satisfying stay at AC Hotel San Juan Condado! We strive to create memorable experiences for our guests and your feedback serves as motivation to continue doing so. We hope to welcome you back again in the future for another positive experience.

8/10 Good

Tanisha m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Thank you for the great rating, Tanisha!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at AC Hotel San Juan Condado. We'd like to share an even better experience with you soon.

10/10 Excellent

Philbert

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Philbert, it's great to know you had a fantastic stay at AC Hotel San Juan Condado. We appreciate the perfect score and the time you took to share your rating. We look forward to providing another top-notch hospitality experience on your next visit. Safe travels!

4/10 Poor

orlando

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Orlando, we regret to see such a low rating. Your satisfaction means a lot to us, and we'd appreciate the chance to understand your experience better. If you feel comfortable, please share more details about your stay. Your feedback is valuable in making continuous improvements.

2/10 Terrible

Katie

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The room wasn’t all bad. However, the customer service was shockingly bad and continued to get worse and worse throughout our week here.
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Katie, it's regrettable to hear about the issues you experienced during your week-long stay. Customer service is a primary focus for us and we're sorry if this wasn't reflected in your experience. Your feedback could provide a platform for improvements. We sincerely hope that we will be afforded another opportunity to enhance your viewpoint in the future.

6/10 Okay

Krysta

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate you taking the time to share your feedback, Krysta.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Marna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel and staff were fantastic. The room was spacious and clean when we arrived. The pool and restaurant area were well-maintained and the bar service was excellent. We loved being a block from Condado Beach and close to several restaurants, bars, shops, and casinos. The housekeeping service was hit and miss - some days our room was cleaned and restocked, other days the very bare minimum was done (bed made, toilet cleaned, no new hand towels, sink wasn’t cleaned). We had to ask twice for fresh bed linens. The final time our room was cleaned, someone took some of our food. Not a big deal overall, but trust was lost and we left with a negative feeling. We would still recommend the hotel.
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Marna, it's great to hear you found the AC Hotel San Juan Condado and its team members to be fantastic, and that you enjoyed our convenient location. We understand that there were inconsistencies with housekeeping which don't measure up to the standards we strive for. Please know this feedback is incredibly important, and we will ensure it's addressed with our team. Although your experience had some hiccups, we're pleased you'd still recommend our hotel and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Brandon, we're delighted to hear that your stay at AC Hotel San Juan Condado was so enjoyable that you would choose us again. It's always wonderful to see our guests having a memorable experience. We look forward to your return in the future.

10/10 Excellent

Sanniyyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Sanniyyah, thank you for your comments about your recent stay at AC Hotel San Juan Condado. We're delighted to hear that our team members left a strong impression with their exceptional service. We look forward to welcoming you back on your next visit.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Sean, thank you for sharing your experience at AC Hotel San Juan Condado. We're delighted to hear you found our hotel to be a good choice for your stay. We hope to serve you again in the near future.

8/10 Good

Kellyann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
We appreciate you sharing this positive rating, Kellyann!The comfort of our guests is important to us so we can't wait to see you back again at AC Hotel San Juan Condado. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. All the staff were very friendly and helpful. Breakfast was delicious and so were the cocktails on the rooftop. I would absolutely stay here again!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Teresa, your warm words about the AC Hotel San Juan Condado are greatly appreciated. We're thrilled that you found our property to be well-kept, and that our team members went above and beyond to assist you. It's delightful to know that our breakfast and rooftop cocktails added to your experience. We can't wait to welcome you back in the future!

10/10 Excellent

Scott Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazingly clean property. I could not believe how clean our room was every day. There were people wiping down surfaces and mopping floors all throughout the day. The staff was very helpful and I felt they went above and beyond to make our stay relaxing and worry free. Our last night there, there were some teens being loud in the lobby and the desk clerk politely and firmly asked them to be quiet and not run in the lobby. This was unexpected and welcome; it showed a high level of professionalism on her part and a concern about all of the guests, as well. I would recommend this hotel to anyone travelling to San Juan.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Scott, thank you for sharing your experience at AC Hotel San Juan Condado. We're thrilled to hear how impressed you were with the pristine nature of our property. It's especially rewarding to learn that our team members contributed to the relaxing and carefree atmosphere of your stay. We take guest comfort and tranquility very seriously, as evidenced by the professionalism displayed by our desk clerk. Your recommendation is highly appreciated, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Steven Jean

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing time!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Steven, it's fantastic to hear you had an amazing time at the AC Hotel San Juan Condado! We're delighted to know we helped make your experience memorable. We look forward to your next visit.

10/10 Excellent

Glendessa

Traveled with partner
We will definitely be returning to this property! We love the neighborhood and the hotel itself. The staff were very friendly and helpful. Love the pool roof
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 12, 2024
Glendessa, we're thrilled to hear that AC Hotel San Juan Condado made such a good impression on you. It's wonderful to know you enjoyed our lovely neighborhood and found our team members friendly and helpful. We're also pleased that you appreciated our beautiful rooftop pool. We eagerly await your return, creating even more delightful experiences for you!

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location - walkable to very good restaurants and beaches. Easy to pick up an Uber or taxi for quick travel to landmarks. Staff always accessible and ready to assist - highly recommend.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Kristi, thank you for your wonderful review. We're thrilled to know that you appreciated the central location of AC Hotel San Juan Condado. It's also great to hear how much you valued our team members always being available and ready to help. Your recommendation is truly appreciated. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

donna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
$45 “credit” added at check in that you pay for??? And then the only restaurant is basically the bar with limited snacks that were inedible. Very poor quality for Marriott. The staff are very kind and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Donna, it's regrettable to hear that your stay didn't meet your expectations. We're sorry you felt the dining options were limited and not to your liking. However, we're pleased to hear that our team members were kind and helpful. Your comments definitely help us improve, and we appreciate you taking the time to share.

10/10 Excellent

luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay at. Staff were very friendly and helpful. Restaurant was very good and delightful to dine in.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
Luis, it's wonderful to know that you found AC Hotel San Juan Condado to be an excellent place to stay. We're pleased that our friendly and supportive team members left a positive impression on you and that you found our restaurant both tasty and enjoyable. Thank you for sharing your feedback and we hope to welcome you back soon.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 7 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Linda, we're thrilled to hear that your stay at AC Hotel San Juan Condado met your expectations. We're committed to providing an exceptional experience for every guest. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Kayla C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Kayla C, it's immensely satisfying to learn that your stay at AC Hotel San Juan Condado exceeded your expectations. We trust that our attention to detail and dedication to excellent service created an unforgettable experience for you. We eagerly await your next visit to our hotel.

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options limited at hotel but very good options close by
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Armando, thank you for taking the time to share your thoughts on your stay at AC Hotel San Juan Condado. We're heartened to hear that you appreciated the abundance of dining options in close proximity to our property. However, we're continuously striving to refine our own options and your feedback is beneficial in this endeavor. We're excited to welcome you back in the near future.

10/10 Excellent

kaige

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to downtown area
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 6, 2024
Kaige, thank you for sharing your experience at AC Hotel San Juan Condado. It's great to hear that you appreciated the easily accessible location. We hope to welcome you back in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing especially at the rooftop bar They're friendly professional and remembered ypu and your order after 1 encounter with you.
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Christopher, we are thrilled to hear of your memorable experience at AC Hotel San Juan Condado. It's particularly encouraging to know that our team members, especially those at the rooftop bar, provided you with such an exceptional and friendly service. We strive to make every guest feel recognized and appreciated. We can't wait to welcome you back for another enjoyable stay!

8/10 Good

Darmisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property could use more breakfast opt.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Darmisha, we are pleased to hear you appreciated AC Hotel San Juan Condado's lovely setting. We will certainly take your suggestion into account to enrich our breakfast options, as we consistently strive to enhance the experiences of our valued guests. We hope to accommodate you again soon.

8/10 Good

Daima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was a very nice place to stay.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Daima, it's delightful to hear that you valued your stay at AC Hotel San Juan Condado. We constantly strive to create a memorable experience for our guests, and we're glad to know we succeeded in your case. We look forward to welcoming you back.

8/10 Good

Tami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. Everything was clean, the staff was nice and accommodating. They even had little lavender sachets in the lobby for guests to take every night to help you sleep. Whenever I had a question for the front desk they were very helpful. There was a mix up with our reservation upon arrival, but it was fixed immediately. If I had any complaints: the rooftop pool was incredibly small. But we spent our water time on the beaches anyway. There’s no phone directory in the rooms-but I figured out, just press 0 for the desk. My biggest disappointment was not being notified about the $45/night fee. You do get a credit toward the rooftop restaurant for that amount per day-but we never used it. Opting to go away from the hotel to eat. I just wish there was some type of warning that I would have to pay an additional $200
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Tami, it's great to hear that your stay at AC Hotel San Juan Condado met your expectations in terms of cleanliness and our colleagues' friendliness. The provision of a phone directory and clearer communication of additional fees are areas we will review. In regards to the rooftop pool, we appreciate your understanding despite its size. Nonetheless, we value your feedback and will consider all of your suggestions for improvement. It was our pleasure to host you, and we hope to have another opportunity to do so in the future.

10/10 Excellent

Shanese

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Breakfast Lunch & Dinner Menu For The Hotel Very Limited
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Shanese, thank you for sharing your feedback. At AC Hotel San Juan Condado, we continuously strive to cater to diverse dining preferences. We understand that you desired a broader selection and truly appreciate your suggestion. We'll take this into account as part of our ongoing effort to enhance our dining services. Thank you for choosing us, and we hope to have the pleasure of serving you again.

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Customer Service on Feb 1, 2024
Eduardo, it's wonderful to hear you had a fantastic stay at AC Hotel San Juan Condado. We look forward to your return in the future. Thank you for sharing your feedback with us.

8/10 Good

Donna Anita

Traveled with group, Traveled with family
Liked: Amenities
The Staff were excellent
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Donna, it's a delight to know you found our team members at AC Hotel San Juan Condado exemplary. We're grateful for your feedback and looking forward to welcoming you back on your next visit.