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Reviews of S.J. Suites Hotel

3 out of 5
S.J. Suites Hotel
Fortaleza Street N 253, San Juan

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 255 reviews" "
Rating 8 - Good. 78 out of 255 reviews" "
Rating 6 - Okay. 36 out of 255 reviews" "
Rating 4 - Poor. 18 out of 255 reviews" "
Rating 2 - Terrible. 26 out of 255 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keisha

Liked: Staff & service, amenities, property conditions & facilities
It is always a pleasure to stay at and location is everything
Stayed 4 nights in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and great location!
Stayed 5 nights in Mar 2024

2/10 Terrible

Andres

Traveled with partner
The property wasn’t ready when I check in it was late for two hours. I should get discount and plus they charge me $25 for a towel / when I don’t use public towels, I got my own personal towel
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderful but the property needs work. Very dingy.
Stayed 1 night in Mar 2024

2/10 Terrible

Sheryl

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was great, and staff was friendly but the property smelled of mold. When waking up congested I knew I needed to leave early, I requested to check out early but was still charged for the second day of my stay.This property appears to recently been renovated, and essentially an empty room was sectioned off into individual rooms with very thin walls.
Stayed 2 nights in Mar 2024

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked this to stay overnight coming and going for a cruise. Absolutely walkable even with our luggage to the dock. The gentleman at the front was accommodating and let us stow our stuff when we got there early. Unfortunately for some reason there were some guests who were essentially refusing to leave on time and left the premises in such a state that it was several hours before we could check in. The man was clearly embarrassed and couldn’t have been more apologetic. He offered us a no charge late stay the next day. We declined because our flight was early but he attempted to make it right and that’s appreciated. We were very understanding, yet tired so we opted to grab dinner he gave us a lovely recommendation for a close by restaurant. Came back, slept and grabbed an Uber in the morning. It was clean, quiet, safe and close to the departure for our cruise. Checked all our boxes.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe building close to all the happenings in San Juan. I stayed here before my Virgin Voyage.
Stayed 1 night in Mar 2024

4/10 Poor

Dionne, Ventura

Stayed 1 night in Mar 2024

10/10 Excellent

judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Had some problem finding place as cab dropped us off in wrong street, but desk clerk was able to help us find it.
Stayed 2 nights in Mar 2024

6/10 Okay

CRISTIAN

Traveled with family
Disliked: Amenities, property conditions & facilities
It is an old hotel in Old San Juan. The location is excellent! The hotel was very basic with a bed, a fridge and a closet. Very old and needs a good upgrade. The sink in the bathroom broke and the guy from the front desk came and looked at it but that was it...nobody came to fix it. Also the air conditioning never stops. It was cold and we were not the only ones complaining about it. The most upsetting part was that our room didn't have a window. When we went to the front desk to ask for a room with a window we were told that in San Juan the hotels don't have windows...you specifically have to ask for a room with a window. I had no idea that there are hotels without windows. In the end after a lot of insisting we got a room with a window. So when you book a room in any San Juan hotel and if you really need a window you have to ask for one! It was a first for us! I would only recommend this hotel just for the location.
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE, Spring Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at check in. Very friendly personnel.
Stayed 1 night in Mar 2024

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an excellent option: affordable, vary centric, with outstanding amenities. This is the best low-price hotel in San Juan.
Stayed 2 nights in Mar 2024

8/10 Good

John

Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel is a great location in old San Juan. You can walk everywhere. The rooms were dirty and old. Blow dryer did not work. No controls for temperature. The hotel controls the temperature. We were only there for less than 24 hours so for the cheap price it was ok.
Stayed 1 night in Feb 2024

4/10 Poor

Joan Y

Disliked: Cleanliness, property conditions & facilities
Property is EXTREMELY DATED in need of major renovations. Location is excellent! Overall, I didn’t feel safe staying at the property !
Stayed 1 night in Mar 2024

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this place and the helpful staff. Our room was fine but the aircon was very cold. They tried to fix and there was some improvement but it didn’t last. We weren’t able to adjust ourselves. That’s the only downside.
Stayed 2 nights in Feb 2024

6/10 Okay

Amit

Business traveler
Liked: Cleanliness, staff & service
The hotel was decent but very old. The girl at the reception I believe her name was Vinccenza was a sweetheart and very accommodating. Initially when I got the room assigned I had to go back and ask to switch the room as it was in the corner and very dark with minimal light. I shared with her that I’m too claustrophobic and right away she moved me to a better room with brighter windows. The only drawback I felt was there is no thermostat in the rooms to control the temperature. The hotel sets the temperature for the entire hotel. Unfortunately it was hot for me to stay there during my 4 nights stay. I got a portable fan from a friend to use during my stay there. Also they advertise coffee/pastries but it’s just coffee but you have to go after 9am to get it as they don’t brew it before that. A little odd but that’s the only two things I can say were negative about the place. Room service was great and they were great with change of towels and making the bed everyday. Overall a decent place to stay for a lower price compared to other places nearby. It is definitely centrally located in old San Juan.
Stayed 4 nights in Feb 2024

4/10 Poor

Arnold

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed here one night, prior to our cruise. Great location in the old city. But a tired hotel with stained carpets, etc. The worst aspect was there was no control for the air conditioning ('central air' but no thermostat in the rooms). We had an interior room with no window and a constant flow of cold air, making the room feel more like an icebox. They provided us with extra blankets (which helped) and we wore toques to sleep!
Stayed 1 night in Feb 2024

6/10 Okay

Sylwester

Stayed 1 night in Feb 2024

8/10 Good

Damaris

Traveled with group
Liked: Staff & service, property conditions & facilities
Quiet, centralized, nice staff, it was a great experience.
Stayed 1 night in Feb 2024

8/10 Good

Rondall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice little hotel. The rooms are inexpensive compared to many in the area (it is a tourist destination) and the location is fantastic for walking around Old San Juan. The hotel was a little hard to find as the entrance is nondescript, but we eventually sorted that out. If you have a car you need to park elsewhere - we used La Puntilla parking lot less than a 10 minute walk away for $3 a day - as there is no chance of finding street parking. The hotel is a great place if you are looking for a base to explore the area, but is not a 'destination' in and of itself. There are no sweeping views of the coast, and no in house dining - if that's what you're looking for then this is not for you. The best part of this hotel is the staff. Cristobal at the desk is possibly the nicest and most helpful man you'll ever meet, and is a wealth of information on what's good in the area. If I return to PR I'll stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff ver accommodating
Stayed 4 nights in Dec 2023

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the place and all staff were courteous. Safe area, very vibrant. I was surprised the window was painted over making it so you felt like you were staying in a box. But, the room was clean and the AC worked. Would use this hotel again.
Stayed 3 nights in Feb 2024

6/10 Okay

Josh

Traveled with partner
Liked: Staff & service
It was a simple boutique hotel. Nothing fancy, clean. Walkable to all of Old San Juan and cruise port. I would not rent a car and try to stay at S.J., just Uber or taxi. Our room was cold, we like cold sleeping but this crossed the line a bit. Staff was friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
We were early for check in but they let us check in. Not a fancy place but clean and convenient. Meets all of our needs Great staff and great place.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Old San Juan. Basic services great location. Good for short stay.
Stayed 1 night in Jan 2024

8/10 Good

Arla, Riverdale

Stayed 1 night in Jan 2024
Response from Rafael S on Jan 24, 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S

4/10 Poor

cesar

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Candace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rafael S on Jan 24, 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rafael S on Jan 24, 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S

2/10 Terrible

Joselyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad place to stay
Very bad experience to expensive for what you get. The room smells awful and bathroom tile floors were all scratched. The room very small no windows if you are claustrophobic avoided this place. Looks like the owner doesn't care about maintenance. The hotel should get some very good maintenance. I couldn't sleep with the smell in the room.
Stayed 1 night in Dec 2023

6/10 Okay

Armando

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property has central AC, so you cannot adjust the room temperature to your liking.
Stayed 2 nights in Dec 2023

6/10 Okay

Machiko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convinient area and friendly and helpful staff. Room was too cold. No coffee machine and room phone.
Stayed 3 nights in Dec 2023

10/10 Excellent

Roshan

Stayed 5 nights in Dec 2023

4/10 Poor

luzmaria

Liked: Cleanliness, staff & service
Disliked: Amenities
the room i got, had no windows. The only microwave is in the lobby, which closes after a certain time. I read that there were "business services" but yet there were no computers available to conduct business on. There is nowhere to regulate the a/c so you're stuck with whatever setting the building is on. The clerk was nice and that is the only good thing i have to say besides the place was clean. I wouldn't recommend and wouldn't rent this place again
Stayed 4 nights in Dec 2023

6/10 Okay

Eira

Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Not what you expect for $190. Very sparce room. AC in some rooms freezing and in others barely adequate. One night only for us, however would mot stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Stayed 2 nights in Dec 2023

8/10 Good

Frank, Whispering Pines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay in Old San Juan. Very centric and friendly staff.
Stayed 2 nights in Dec 2023
Response from Rafael S on Jan 24, 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S

2/10 Terrible

Martin

Business traveler
Disliked: Cleanliness, staff & service, amenities
The room was like a closet. No windows! Air conditioner running on high with no control. No desk or chair. Small refridge no microwave. The hotel is in a great location but has no parking and street parking in Old San Juan is almost non-existent. Can't in good faith recommend this place.
Stayed 3 nights in Dec 2023

8/10 Good

Carmen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Up to you, but I liked it
It was great for my purposes. Love the location, very clean and the staff is helpful however there are times when there is no staff. Very clean but you can see its a bit old and beat up. Felt very secure. Everything (stores, food, activities, tourist attractions, pharmacy) is within a block or two, tons of food and shopping options. The hotel has coffee in the mornings and an area for eating, so you can buy snacks, poptarts, microwable items and be able to eat them. They also offer a small selection of snacks and drinks available for purchase at the front desk-located in the second floor.
Stayed 3 nights in Dec 2023
Response from Rafael S on Jan 24, 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S

8/10 Good

William

Stayed 1 night in Nov 2023

8/10 Good

William

Traveled with group
Disliked: Amenities
Toilet seat needs repair Sink fixture is loose, badly Not enough lighting, only light in ceiling is not enough Could not change the room temperature In general this hotel offers a good price but it is just a room with no frills I would stay again due to its being close to ship But would not stay it for above stay, it is good enough
Stayed 1 night in Nov 2023

6/10 Okay

J Ivelisse

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok if you will not be spending time in room
Location is great. Rooms are very basic and outdated. Beds are uncomfortable. Called the front desk to report a huge spider in room and roaches and the employee came upstairs and told me have to wait until morning to have someone look for it.
Stayed 8 nights in Nov 2023

8/10 Good

Elva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was accessible
Stayed 1 night in Nov 2023

10/10 Excellent

Seth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SJS Hotel Management on Oct 6, 2023
Thank you Jose. We appreciate you choosing SJ Suites for yoru Old San Juan Stay! We look forward to your next visit!

4/10 Poor

Austin

Disliked: Amenities
No tv toilets didn’t work
Stayed 2 nights in Aug 2023
Response from Team SJ Suites Hotel on Oct 6, 2023
Hello Sir, thank you for your feedback. We strive to meet our guests standards. All TV issues and Plumbing issues are promptly responded to. We hope you'll visit again.

8/10 Good

leidy

Liked: Cleanliness, staff & service
Se necesit
Stayed 2 nights in Aug 2023
Response from Team SJ Suites Hotel on Oct 6, 2023
Thank you for your feedback. We look forward to serving you again.

10/10 Excellent

Kandyce

Stayed 7 nights in Jul 2023