Ratings based on 493 Verified Reviews

3.4 out of 5
75% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 21, 2017
There was no a cup even a paper cup supplied, not mention water or coffee available to be drunk.
4 out of 5
Recommended
for Everyone
by A verified traveler from B, Tampa, FL

In heart of Old San Juan

Posted Apr 12, 2017
Very much a decent stay and really convienent to all the attractions.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great location in Old San Juan

Posted Apr 10, 2017
Pros: Great staff. Great location
Cons: Update the accommodation - The toilet was not securely bolted down and it was a bit rocky.
Location: Great location in the Old San Juan. The Barrachina restaurant is down the street. Pina Colada was amazing, and they have Saturday Flamenco show!
The location was really great. Everything was walking distance. The hotel is a bit old and the accommodation was outdated. But the staff was very friendly and helpful, they held my luggage after checking out for me to go around the city.
3 out of 5
by A verified traveler

It was all walking distance to the food places

Posted Mar 27, 2017
The hotel was nice, but I thought the beds would have been more comfy. Also the tv was far away from the bed so it was hard to see. Also the staff was amazing, but the hotel is around a noisey area, hard to relax.
1 out of 5
by A verified traveler

NO WATER IN BATHROOM FOR 2 DAYS!

Posted Mar 17, 2017
DO NOT SAY AT THIS HOTEL!!! THERE WAS NO WATER FOR THE BATHROOM, SHOWER OR TOILET FOR 2 DAYS AND NIGHTS!! MANAGEMENT DID NOT ADVISE OR INFORM WHAT HAPPENED OR EXPLAIN WHY IT WAS NOT FIXED. I MEAN NOT EVEN TRICKLE OF WATER IN THE SINK. AND. HOTEL MANAGEMENT DID NOT OFFER ANY COMPENSATION OR BOTTLES OF WATER FOR THE INCONVENIENCE. NEITHER EXPEDIA OR THE HOTEL HAVE OFFERED COMPENSATION FOR THIS 'INCONVENIENCE' AND THAT IS SIMPLY UNACCEPTABLE. HOTEL IS EXTREMELY UNCLEAN AND VERY DISAPPOINTED THAT MANAGEMENT DID NOT OFFER ASSISTANCE TO GUESTS REGARDING WATER SHUTOFF. EXPEDIA - YOU SHOULD NOT CONTINUE TO LIST THIS HOTEL. IT IS UNACCEPTABLE AND NOT UP TO EXPEDIA STANDARDS.
Comment from Hotel Management
Mar 20, 2017 by Raymond, Hotel Management
Hello, Thank you for taking the time to review our hotel. Indeed there was a big pipe broken,and a big part of the metropolitan area for close to 48 hour. However we did have our 1500 gallon water reservoir that was in operation which lasted nearly 36 hours.
2 out of 5
by A verified traveler

Posted Feb 26, 2017
Pros: Location.
Cons: Needs a facelift and better soundproofing. Noisy through 1 am, even with interior room. Also did not know room would not have a window!!!!!
Location: Location good. Able to walk to everything. Able to walk to cruise ship with luggage, all downhill and not far.
Stayed here for one night before embarking on cruise.
2 out of 5
by A verified traveler from Ontario, Canada

You get what you pay for

Posted Feb 20, 2017
Chosen for the central location and proximity to the cruise terminal, and reasonable price. Two other couples in our party froze in their rooms all night (we are talking no controls for A/C and room at 40 degrees F), had no water at the sink and cold water for a shower. Rooms are sparse and bathroom supplied with two towels. Very old hotel that needs a complete renovation. Did not feel secure in room as doors did not have dead bolts but just a turn-button lock. Only positive thing to add is the night staff person recommended a good restaurant for dinner and breakfast, and luggage hold for day at no charge.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salem, Oregon

Great location in Old San Juan

Posted Feb 13, 2017
Pros: The convenient location!
Cons: The rooms are from the 80's. The toilet was extremely loud when flushing and there was no communication for breakfast options.
Location: Everything was within walking distance, except for a swimmable beach. Numerous food/bar options!
Although this hotel could use some major updating, it was located in a great spot! There were plenty of restaurants/bars located within walking distance and the food was amazing!
3 out of 5
Recommended
for Everyone
by A verified traveler from Guayanilla, PR

Nice Hotel well located in the heart Old San Juan

Posted Jan 30, 2017
Pros: location
Cons: shower valve.
Location: In the heart of Old San Juan and there are activities in many places at walking distance.
No car needed to walk from the Hotel to all areas of Old San Juan. Bed was comfortable. Even supermarkets and pharmacies are one block away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, central

Posted Jan 30, 2017
Very friendly, informative staff. Bed comfortable. Bathroom could have been cleaner. Very close to shops/restaurants and sea front