Ratings based on 2,780 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from lr, Michigan
Posted Sep 23, 2015
Only there for one day. Wished we had more time to enjoy the hotel.
for Everyoneby A verified traveler from Staten Island NY
Great spot everything in close walking distancePosted Sep 17, 2015
Cons: better maids
Location: lots of good restaurants and places to go
The hotel staff was great with the exception of one of my diamond pinky ring which went missing while the maid cleaned the room on saturday...
for Everyoneby A verified traveler from Newark, NJ
Great Hotel!Posted Sep 16, 2015
Came here for my birthday and was not disappointed! Everything was great! Everyone went above and beyond!!
for Everyoneby A verified traveler from ohio
Staff was amazingPosted Sep 15, 2015
My only complaint was the lounge music was too loud. The were wonderful but to loud
for Everyoneby A verified traveler from Brooklyn, NY
I will be back!Posted Sep 14, 2015
Cons: the waitresses at the casino---it took forever to get a drink.
Beautiful room---stayed overnight---now I wished I stayed longer. Nice beach, cool pool--polite staff.
for Everyoneby A verified traveler
Great locationPosted Sep 14, 2015
My wife and I had a great time there. Will be back. Everyone was very friendly and helpful.
by A verified traveler from FL
Posted Sep 14, 2015
Pros: Proximity to the beach, $15 cab to Old San Juan, nice pool area, good travel desk for recommendations/tickets and welcome drink at the hotel.
Cons: Smell in the lobby, longer timeframe for beach umbrellas and resort fee being charged in total price (not upon arrival).
Location: Starbucks across the street, local restaurants in walking distance, cvs/walgreens a few blocks away and a local monthly market near hotel
If you are looking to spend a majority of your time at the beach, this is a good location. The hotel has a private beach and nice pool area. However, the beach chairs and umbrellas are removed at 6:00 pm. Also, the hotel is located near a CVS/Walgreens, restaurants, bars and starbucks. It costs $15 to get to Old San Juan from the hotel. Getting a taxi was never an issue. The room was normal. However, the lobby did not have a pleasant smell near the elevators. Also, we were a bit surprised that there was an additional resort fee that is charged upon arrival. The travel desk gave great recommendations and allows you to purchase tours. This was very helpful.
Comment from Hotel Management
Sep 22, 2015 by Rey, Hotel Management
Dear Guest; Thank you for taking the time to share feedback from your recent stay at our Resort. We would like to apologize for the inconveniences experienced and will share them with our Management Team in order to identify areas of opportunities for improvement. Sincerely; Reynaldo Rey
for Everyoneby A verified traveler from los angeles, ca
Puerto Rico vacayPosted Sep 8, 2015
Loved the staff, room was always clean, baristas where amazing. Beach was great
for Everyoneby A verified traveler from St. Pete, FL
Nice hotel in a tourist area!Posted Sep 8, 2015
Cons: Longer bike rental, 2 hours really isn't that long.
Great hotel, staff was very pleasant. Bike rentals to go explore the town, tons of food choices around. Great casino and live music at night (might be during weekends) Sales tax is 11% which was crazy.
for Everyoneby A verified traveler from FL
Posted Sep 4, 2015
Enjoyed every moment of our stay, everything was great, staff, service, music. We are hoping to return very shortly.