Ratings based on 4,285 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richester NY

Posted Apr 28, 2017
Nice hotel with beautiful views. Staff very friendly and accommodating. Lots of restaraunts nearby that are much less expensive than hotel. Also recommend using the CVS to buy snacks and drinks.
Comment from Hotel Management
Apr 28, 2017 by JoseG, Hotel Management
Dear Kerri: We appreciate your feedback and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Great hotel on the beach

Posted Apr 28, 2017
Pros: Beautiful beach with easy access from the hotel, rooms with all the needed amenities including the mini-fridge, perfect location.
Cons: The restaurant - overpriced for marginal food. $15 -$20 EACH for chicken wings, a burger and a salad. Premium margaritas - $16 each in plastic cups.
Location: IWalking distance of very good restaurants: Italian, Puerto Rican, Cuban, Mexican, seafood, tapas and sushi choices. We even walked to Old San Juan.
This was our second stay. We upgraded to a room with a full ocean view so we could sit on our balcony and watch the waves. The room and bathroom were good size with a mini fridge, in-room coffee, satellite tv with plenty of channels (we were able to keep up with the NBA playoffs), in-room safe and all the usual room amenities. The hotel is close to a CVS and Walgreens so we could easily pick up a few snacks and drinks to keep in the room. At the pool/beach area, there were always plenty of towels and attendants. When you head to the beach, an attendant will follow you to set up your beach chairs and umbrellas. The lobby has computers available to print out boarding passes, so we didn't have to wait in line at the airport. There is an elegant lobby bar, a casino, a Starbucks-like coffee shop and gift store in the lobby. The hotel is big but didn't feel overcrowded. The location is excellent. But for the restaurant which I describe below, this hotel would rate a 5+ in my book.
Comment from Hotel Management
Apr 28, 2017 by JoseG, Hotel Management
Dear Ann: Thank you for choosing to stay with us for the second time - we are thrilled to hear that you enjoyed your time with us and look forward to the opportunity of hosting you again soon!
3 out of 5
by A verified traveler

Nice hotel but read the fine print

Posted Apr 27, 2017
Pros: Balcony, friendliness of staff, beach chairs, cleanliness
Cons: Value, size of the rooms, eliminate the nickel and diming. My sons wanted to shoot hoops, found out we need to rent court for an hour to get access!
Location: Lots of great dining within walking distance. Traffic can be tough getting to Old San Juan but only takes 10 minutes.
We are a family of 4 (15 and a 10 yr old) who travel 2-3 times a year so we've stayed at many different hotels and hotel chains. Overall the hotel was clean, the staff friendly and located in a nice section of the city. Negatives: Expensive for what you get. The 18% resort fee is a complete ripoff and, add on the 11% tax and $20/day parking and the rate is close to 50% higher than what you see on Expedia or other places. Watch out and be sure to factor that in. For your 18% you get wifi and ........not much else. Rooms are small. The room was tight with just 2 double beds and a side chair. I requested a rollaway only yo be told that you can't have one with a double bed setup. The were nice enough to provide an air mattress which fit in between the beds. Not ideal but worked well enough. You are in the middle of an urban setting. If you are looking for "island vibe" this is definitely not your spot. It felt like we were in Miami, Ft. Lauderdale or some other beachside city. Dozens of high rise hotels, condos, etc. Positives: Right on the beach. Walk out and there it is. Being on the windward side the water isn't calm and conducive for swimming but our boys loved the waves. If your kids are comfortable in the water this is more action for them and exciting. Just don't envision snorkeling or taking a swim in the ocean" Balcony. We had a partial ocean view and it was great. A little balcony with a couple chairs and a table with a nice view of the ocean 150 ft awa
Comment from Hotel Management
Apr 28, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for taking the time to share feedback with us - we appreciate your comments and we will definitely share them with our team in order to identify areas of opportunity for improvement.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Convenient location, right on the beach!

Posted Apr 26, 2017
My fiancé and I got engaged on the beach. Two hotel workers - Carlos and Alexis went above and beyond to making it the most memorable experience!
Comment from Hotel Management
Apr 27, 2017 by JoseG, Hotel Management
Dear nicole: Congratulations! We are thrilled to hear that you enjoyed your stay with us and that our staff was able to make such a special moment a memorable experience for you and your fiancée! Come back soon!
1 out of 5
by A verified traveler

New management no good

Posted Apr 26, 2017
Not hospitable anymore the people r not the same. They dont care for your needs as before.
Comment from Hotel Management
Apr 28, 2017 by JoseG, Hotel Management
Dear Gary: We are sad to hear that you were disappointed by your recent vacation experience at our Resort. We value your feedback and we will definitely share it with our team in order to identify areas of opportunity to enhance our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Family oriented hotel on the beach

Posted Apr 22, 2017
My 5 yr old loved the two pools! There were lots of families and my son made new friends to play with every day. Great location with many dining options in walking distance of the hotel. The staff was super friendly and very helpful.
Comment from Hotel Management
Apr 23, 2017 by JoseG, Hotel Management
Dear Kristin: Thank you for sharing feedback with us - we are thrilled to hear that you enjoyed your stay and that your son had fun on our slide! We appreciate your comments and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Prime location

Posted Apr 21, 2017
From the outside, there was nothing special about the place, but surprisingly, the rooms were comfortable but just a tad outdated. Bathroom spacious. Walk out to the beach in the back. Food was excellent at the hotel but pricey. Staff was wonderful at the hotel and eating establishments. Close to everything.
Comment from Hotel Management
Apr 21, 2017 by JoseG, Hotel Management
Dear Vicki: Thank you for choosing to stay with us - we appreciate your feedback and look forward to seeing you again soon!
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, friendly staff. Close to the beach.

Posted Apr 19, 2017
Pros: It was well kept and the staff was extremely friendly
Cons: The beds
We enjoyed the pool and the beach. Kid friendly, yet relaxing.
Comment from Hotel Management
Apr 20, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for choosing to stay with us during your recent trip to San Juan! We are delighted to hear that you enjoyed your time with us and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Apr 17, 2017
Stayed for 4 nights. Originally booked a city view but they were out so we were upgraded to a pool view. Staff was nice. When I received the bill, I was charged for water but when I questioned the charge they immediately fixed it.
Comment from Hotel Management
Apr 19, 2017 by JoseG, Hotel Management
Dear Steph: Thank you for choosing to stay with us! We are happy to hear that you enjoyed your time at our Resort and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Apr 15, 2017
This hotel is beautiful and close to many restaurants and more. Very clean and comfortable.
Comment from Hotel Management
Apr 17, 2017 by JoseG, Hotel Management
Dear Annette: Thank you for sharing such wonderful feedback - we appreciate your comments and look forward to seeing you again soon!