Ratings based on 4,281 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Convenient location, right on the beach!

Posted Apr 26, 2017
My fiancé and I got engaged on the beach. Two hotel workers - Carlos and Alexis went above and beyond to making it the most memorable experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Family oriented hotel on the beach

Posted Apr 22, 2017
My 5 yr old loved the two pools! There were lots of families and my son made new friends to play with every day. Great location with many dining options in walking distance of the hotel. The staff was super friendly and very helpful.
Comment from Hotel Management
Apr 23, 2017 by JoseG, Hotel Management
Dear Kristin: Thank you for sharing feedback with us - we are thrilled to hear that you enjoyed your stay and that your son had fun on our slide! We appreciate your comments and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Prime location

Posted Apr 21, 2017
From the outside, there was nothing special about the place, but surprisingly, the rooms were comfortable but just a tad outdated. Bathroom spacious. Walk out to the beach in the back. Food was excellent at the hotel but pricey. Staff was wonderful at the hotel and eating establishments. Close to everything.
Comment from Hotel Management
Apr 21, 2017 by JoseG, Hotel Management
Dear Vicki: Thank you for choosing to stay with us - we appreciate your feedback and look forward to seeing you again soon!
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, friendly staff. Close to the beach.

Posted Apr 19, 2017
Pros: It was well kept and the staff was extremely friendly
Cons: The beds
We enjoyed the pool and the beach. Kid friendly, yet relaxing.
Comment from Hotel Management
Apr 20, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for choosing to stay with us during your recent trip to San Juan! We are delighted to hear that you enjoyed your time with us and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Apr 17, 2017
Stayed for 4 nights. Originally booked a city view but they were out so we were upgraded to a pool view. Staff was nice. When I received the bill, I was charged for water but when I questioned the charge they immediately fixed it.
Comment from Hotel Management
Apr 19, 2017 by JoseG, Hotel Management
Dear Steph: Thank you for choosing to stay with us! We are happy to hear that you enjoyed your time at our Resort and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Apr 15, 2017
This hotel is beautiful and close to many restaurants and more. Very clean and comfortable.
Comment from Hotel Management
Apr 17, 2017 by JoseG, Hotel Management
Dear Annette: Thank you for sharing such wonderful feedback - we appreciate your comments and look forward to seeing you again soon!
2 out of 5
by A verified traveler

Posted Apr 15, 2017
I verbally spoke to EXPEDIA about my not welcoming experience and inconvenience at the Marriott. I felt cheated and taken advantage of by your company.
Comment from Hotel Management
Apr 17, 2017 by JoseG, Hotel Management
Dear Valued Guest: We are sad to hear that you were disappointed by your recent stay at our Resort. Please rest assured that we will share your feedback with our team in order to identify areas of opportunity for improvement.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017
Nice location places to eat and shop beachfront with casino in hotel staff was very friendly and hepful with directions
Comment from Hotel Management
Apr 16, 2017 by JoseG, Hotel Management
Dear Valued Guest: We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel right off the beach.

Posted Apr 12, 2017
Our stay was amazing. Definitely recommend a pool view room. Staff was friendly. Only bad thing I could say is the pool bar/restaurant staff were very slow and inattentive. Beach was beautiful and pool was very nice.
Comment from Hotel Management
Apr 13, 2017 by JoseG, Hotel Management
Dear Steve: Thank you for choosing the San Juan Marriott during your recent trip to San Juan - we appreciate your feedback and look forward to your next stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, good value, relaxing view.

Posted Apr 11, 2017
Pros: Pool/Beach/Proximity to almost any kind of restaurant.
Location: Good Restaurants
The place was nice, lobby could use a little updating. Room was clean and daily cleaning was thorough. Nice pool, beach was very nice too.
Comment from Hotel Management
Apr 12, 2017 by JoseG, Hotel Management
Dear Michael: Thank you for choosing to stay with us during your recent trip to San Juan! We appreciate your feedback and look forward to seeing you again soon!