Ratings based on 4,210 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Feb 22, 2017
The rooms are a bit dated but very clean and the hotel staff waited on us hand and foot. Definitely will return again!
Comment from Hotel Management
Feb 22, 2017 by JoseG, Hotel Management
Dear Valued Guest: We are glad to hear that you will "definitely return again" - we appreciate your comments and look forward to your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
I was made to pay the resort fee a second time at the hotel. Fee was already paid in the booking package. how can I get my refund?
Comment from Hotel Management
Feb 23, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for sharing feedback with us - please contact your booking agency for assistance regarding the policies and booking fees required at check-in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Puerto Rico

Posted Feb 20, 2017
Pros: location
This hotel is in a great location. Near a few restaurants. The beach is beautiful. Beautiful views from the ocean front rooms.
Comment from Hotel Management
Feb 21, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for your feedback - come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Amazing Hotel Views

Posted Feb 20, 2017
Pros: Friendly staff. Every where we went in the hotel; if we passed a staff member they greeted us. And the fact it was right on the ocean.
Cons: Just keep check on the rooms. We were missed one day, but I called front desk and they brought up towels to get us thru til the next day.
Location: Location is perfect! Surrounded by neat shops, other great restaurants and close to Old San Juan. Touring the Barcardi Rum Factory was a highlight.
Location of the Marriott being right on the beach was perfect. Staff at check in was very accommodating. We ate at three different places in the hotel; Red Coral Lounge, Coffee Bar in front lobby and LaVista Grill. The food at this hotel was some of the best. Our room was Ocean View so we looked over this gorgeous pool with lots of Palm trees and yet you still had a great view of the Ocean. Room was comfy and roomy. Lots of electrical plug outlets, which are very important to me. Iphone, ipad, ipod, hair dryer and more. I never had to move my items around when needing an outlet. They left extra towels and wash clothes which was a plus. We booked this hotel in Condado and yet knew nothing about the area, just that this was ocean front with a beautiful beach. I highly recommend this Hotel to everyone and the area with all the surrounding restaurants were perfect. Old San Juan is just an Uber drive away of about 15 minutes. We also toured the Bicardi Rum Factory and took the mixology class. So fascinating! Eric was a great teacher and tour guide. Visti Marriott Resort and Stellaris Casino in Condado. You will not be disappointed.
Comment from Hotel Management
Feb 22, 2017 by JoseG, Hotel Management
Dear Shorty: Thank you for sharing such wonderful feedback with us - we are delighted to hear that you enjoyed your stay and that you were able to take advantage of our convenient Condado Beach location - come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Ocean view

Posted Feb 17, 2017
We stayed in a king bed, ocean view room. It was amazing! 18th floor was an incredible view. Housekeeping cleaned our room promptly every day (but kept forgetting to leave more coffee). The staff was very friendly, always opening doors and greeting us warmly. We had the Valentine's Day 4 course meal and the breakfast buffet a few times and it was top notch. Very good. I also received a massage at the "spa" - it's not a spa and I would skip the massage. The locker rooms were icky, run down and out of date. The gym was ok. We would stay again and recommend anyone stay there. Good for couples and families.
Comment from Hotel Management
Feb 19, 2017 by JoseG, Hotel Management
Dear J: We are thrilled to hear that you enjoyed your stay at our Resort! Thank you for sharing feedback with us and come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex United Kingdom

Good hotel close to restaurants shops, beach.

Posted Feb 15, 2017
Pros: location and staff
Cons: sound proofing
Location: location on the beach with plenty of restaurants and super markets close by
My daughter and I had a fabulous stay in San Juan. Would recommend this resort to anyone. Nice hotel with excellent service from all staff. Only problem we had is that we should have asked to change rooms as our room was very noisy with noisy neighbours. Hotel in good location.
Comment from Hotel Management
Feb 15, 2017 by JoseG, Hotel Management
Dear Shirley: Thank you for choosing to stay with us - we are thrilled to hear that you enjoyed your time at our Resort and look forward to your next visit!
3 out of 5
Recommended
for Couples
by A verified traveler from Boston

staff

Posted Feb 13, 2017
Pros: Right on the beach
Cons: The Management to be more friendly.
Location: The location was great and their was plenty stuff to do.
Very nice hotel but some off the management was not the friendliest we have seen. The regular staff was very nice. The rooms were very clean and big. The Hotel was right on the beach.
Comment from Hotel Management
Feb 14, 2017 by JoseG, Hotel Management
Dear Wilson: Thank you for taking the time to share feedback with us - we appreciate your comments and we will definitely share them with our team.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Petersburt, FL

Try it; you'll like it!

Posted Feb 11, 2017
Pros: Great location, right on one of San Juan's most beautiful beaches. Clean, beautiful, and comfortable.
Cons: The food prices, throughout the hotel, are exorbitant (perhaps to the expense-account crowd). $26 for a buffet breakfast or $18 for a hamburger????
Location: Awesome beach, attached casino, easy walk up the Condado or into old San Juan. Beautiful swimming pools (toddlers to grandfathers), wonderful service
This is our third stay at the Marriott, and I wouldn't stay anywhere else. Centrally located--an easy cab-ride from the airport OR to the heart of old San Juan. The hotel isn't the "newest kid on the block," but is meticulously maintained--I've never seen so many people involved in cleaning, polishing, and upkeep in my life (and that's along time). The staff are universally pleasant and accommodating, the rooms spotless.
Comment from Hotel Management
Feb 11, 2017 by JoseG, Hotel Management
Dear Stepheneng: Thank you for taking the time to share such wonderful feedback with us - we appreciate your comments and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
As a welcome package the hotel gives you 30 dollars worth of cupón for the casino, 2 welcome drinks. The betel facilities are excellent, make sure to check out the gym, beach, sauna. At the gym you have complementary water and refreshing towels with mint scent. The restaurant is excellent by a bit pricy. Walk around the neighborhood and you can find good restaurants a better prices.
Comment from Hotel Management
Feb 9, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for choosing to stay with us during your recent visit to San Juan - we appreciate your feedback and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Staff and attention to customers second to know one. !!!
Comment from Hotel Management
Feb 8, 2017 by JoseG, Hotel Management
Dear Valued Guest: Thank you for taking the time to share such kind feedback with us - we appreciate your comments and look forward to seeing you again soon!