Ratings based on 1,074 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Falta de Mantenimiento

Posted Jul 15, 2016
Pros: hubicacion y tamaño de la habitacion
Cons: deben de asegurar el mantenimiento a las camas. en mi habitacion estaba quebrada la cama. tambien mejorar la limieza y filtrado del agua de la picina.
Hotel muy cerca de el embarcadero de Royal Caribian y del centro de convenciones. habitaciones muy amplias.
4 out of 5
by A verified traveler from Victoria, BC

New and clean

Posted Jul 11, 2016
New, clean hotel close to the cruise ship terminal. This terminal is where passengers embark or disembark the ship. The old city is around the bay, 10-15mins driving. Nice bar in the lobby, close Brazilian restaurant and outdoor bar steps away. Beware of taxis though :(
Comment from Hotel Management
Jul 23, 2016 by Sam Basu , Hotel Management
Thank you for taking the time to share about your recent stay with us Mike. We hope to welcome you back again in the future. Regards, Sam Basu General Manager
5 out of 5
by A verified traveler from California

Very nice. Close to the Convention Center

Posted Jul 10, 2016
Pros: Close to the Convention Center
Cons: Excellent
Location: 15 minutes away from airport. Close to El Morro. 1 hour away from El Yunque, and same day you can visit Luquillo that is 10 minutes away from El Yunqu
People is friendly, nice cafeteria. Warm pool. The only problem that I found was that the jacuzzi was not working.
Comment from Hotel Management
Jul 23, 2016 by Sam Basu, Hotel Management
I was very pleased to learn how much you were able to enjoy your stay with us. We look forward to being of service again in the future. Regards, Sam Basu General Manager
4 out of 5
by A verified traveler from Arecibo

Relaxation at it's best.

Posted Jul 5, 2016
Pros: The lobby area with it's friendly appeal - it feels like come on in and enjoy.
Cons: An area for kids to hang out - Arcade arena, lounge, etc... Where they can feel like they will not be bored all the time throughout their stay.
Location: The location was a little farther from the metro area than I expected - walking distance preferred.
One of the best places to really relax. Away from the metro bustling shops or traffic. If you want to rest - aaaand get a good night's sleep - this is the hotel to be in. The pool on the fourth floor is excellent with it's own bar. The idea to hand out the towels at the pool area - should be adopted by all hotels (Sheraton beat them by a long shot).
5 out of 5
by A verified traveler

Fabulous Hotel next to the convention center.

Posted Jul 5, 2016
This is a beautiful resort and the service was excellent.
Comment from Hotel Management
Jul 23, 2016 by Sam Basu, Hotel Management
Thank you very much for your gratifying words. We look forward to welcoming you back again on your future travels. Regards, Sam Basu General Manager
5 out of 5
by A verified traveler

Recommended

Posted Jun 17, 2016
Pros: very nice room, great view, service was excellent, valet parking guys were great.
Location: location is very centric with a lot of great things near by like Old San Juan, beach, Condado, restaurants and the Convention Center
Nice view, confortable, excellent service. Great stay. Recommended!
Comment from Hotel Management
Jul 2, 2016 by Sam Basu, Hotel Management
Thank you very much for taking the time to share about your stay. We hope to welcome you back again on your future travels. Regards, Sam Basu General Manager
5 out of 5
by A verified traveler

Posted Jun 11, 2016
Amazing panoramic view from the infinity pool. Nice casino. Delicious breakfast offered at choices restaurant located inside. Small cafe next to the restaurant for grab and go breakfast desserts. Very friendly, bilingual staff.
Comment from Hotel Management
Jul 22, 2016 by Sam Basu, Hotel Management
We truly appreciate your kind words and feedback. I was very please to read how much you enjoyed your breakfast at Choices. We look forward to being of service again in the future. Regards, Sam Basu General Manager
4 out of 5
by A verified traveler from cabo Rojo, PR

it had a great pool area. View of bay

Posted May 20, 2016
Great stay. Nice Casino. Nice restaurants in the hotel and a few good ones walking distance from the hotel. Staff very helpful.
Comment from Hotel Management
Jun 4, 2016 by Sam Basu, Hotel Management
Thank you very much for your feedback Deniece. We hope to welcome you back again on your future travels. Regards, Sam Basu General Manager
2 out of 5
by A verified traveler

Not impressed

Posted Apr 29, 2016
Was not impressed the hotel does not look how it looks in pictures. The beach is a 20 minute walk
Comment from Hotel Management
May 19, 2016 by Sam Basu, Hotel Management
I would like to apologize for not meeting your expectations during your recent stay. We hope to have the opportunity to show you the true level of service and hospitality we are accustomed to provide our guests. Regards, Sam Basu General Manager
5 out of 5
by Peggy

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
May 27, 2016 by Sam Basu, Hotel Management
Thank you very much for your feedback Peggy. Regards, Sam Basu General Manager