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My wife and I had a wonderful time at the hotel and old San Juan. I will recommend this hotel to friend and family who often visit that area. The
The stay was amazing, I had an ocean view room, the room was decently sized. Though there was a giant stain on my couch and there were cup stains on my counter. It made me iffy of the cleanliness of everything else but the staff was nice and helpful. Would stay again but maybe in a suite or penthouse. ...
We had such a great experience at the Vanderbilt, I wished we could have stayed more days. The staff and the facilities were wonderful. I definetly recommend it.
The rooms are so comfortable and the hotel is clean. Right next to a shopping mall, food and casino 👍
Made a last minute vacation to Puerto Rico and the choice of the Marriott couldnt have been better. Close enough to the airport and old San Juan city - flat rate taxis, the tour every taxi driver gave us, the catamaran adventure on the spread eagle, all fantastic. The hotel staff were the best, kind, ...
Hotel is in a state of moderate disrepair. Carpet missing in many spots in hallway. Room appointments rather shabby. Furniture tattered and worn looking. Lights along windows not working. Mattress very hard and uncomfortable. TV takes up the entire dresser top so limited space to set things if you ...
The staff was extremely friendly, helpful, and happy to be there. Resort has plenty to do on grounds - reaturants, multiple pools, hot tubs, casino, fitness center. Condado Vanderbilt is their sister hotel just a few mins walking distance. Vanderbilt is very posh and had more great restaurants to ...
Great location, Just sit in the lobby and admire the person who put together the amazing lobby. Small but comfortable room. The roof top bath tubs were a great idea.
Arrived about nine in the evening. Couldn't get anything to eat except a few deep fried items in a very loud bar. No place close enough to walk to at 10:00 at night. In the morning we discover we had no wash clothes at all. Left right away for cruise.
We had to leave abruptly due to Hurricane Maria. Hotel was beautiful but lots of extra charges. Asked for $700 deposit on arrival. We tried to cancel reservation before leaving home knowing that Maria was on the way but hotel and expedia did not communicate well. Because of both of these companies, ...
Such a nice place to getaway and relax. The staff is super helpful and the decor is really nice. The beach is just a block away and there's tons of great restaurants in the nearby area.
I stopped at San Juan on my to Tortola to provide hurricane relief and help out a few friends. Unfortunately, hurricane Maria caused us to leave early. The hotel was amazing. I only whish I could have stayed longer and under better curmstances. I will be back.
Rooms are decent and clean. Beds are comfy. Most rooms have a nice balcony. Pool is good for kids. For the price I can’t complain.
A little bit noisy at night and at 6 am with the church bells. Everything is a little bit old. Nice and helpful staff
This hotel is beautiful and wonderfully maintained. All of the staff were very helpful and friendly. Would definitely recommend this hotel.
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter ...
Clean modern hotel near the airport, CVS within walking distance.
We spent an entire week at Casa del Caribe April 2018. Staff was very pleasant and informative. The room was kept clean daily. It is located in an convenient tourist location, about a block away from the beach. There, you will find yourself within a long stretch of beaches. Casa del Caribe does not ...
Comfortable for emergency stay. Rooms need an upgrade and breakfast menu has to be modified.
Everyone was friendly and very professional. Happy hour was nice and the breakfast was great as well. They also have live music on the weekend and I really enjoyed myself.
Staff is exceptional. Friendly and curteous. Beach was great and so were the three pools. Plenty of room for everyone. Quite room with comfy beds!
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