Great locatjon but quite a hassle
Posted Mar 20, 2017
There was a fee for everything at this hotel. I'm surprised there wasn't a fee for breathing. Parking was nearly $20 per day, and you couldn't even come in and out as you pleased. You had to get a new ticket every time you entered the parking lot and every single time you wanted to leave, you had to stand in line at the valet for 10 minutes, get your ticket validated, then go get your car and go through the gate with your ticket. There was also a resort fee which is not included in the Expedia price. Be wary that whatever you pay through Expedia, you'll also need to pay an additional $200-300 dollars at checkout. We stayed four nights and we had to pay an extra $300 on top of what we already paid Expedia. For us, the location was great though. Pretty central. 5 minute drive to Viejo San Juan and the forts, 10 minute drive to Isla Verde, and 5 to Santurce. I recommend trying to find a resort without so many hidden fees but in a similar location.
Comment from Hotel Management
Mar 24, 2017 by Guest Service Champion, Hotel Management
Greetings; thank you for taking the time to write a review. Your feedback is very important to us. Please know we've shared it with our Management Team so it could be used for improving. Thank you for giving us the opportunity to be of service. Hope to have you back in a non distant future.