Ratings based on 1,970 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from lynchburg va

Best beach area around

Posted Dec 9, 2016
Pros: Staff was very helpful. In a great location with lots of beach area.
Location: Old San Juan is a close taxi cab away. Lots of good food and shopping. Weather is fantastic in December.
Hotel and staff were great. The beach area was best of all surrounding hotels. Rooms were super clean. Will go again.
4 out of 5
by A verified traveler from Massachusetts

Bring a loaded wallet

Posted Dec 6, 2016
The majority of the hotel was 5 star, the aspects that weren't were: the quality of the sand and clarity of water at oceans edge, the carpeting in halls and rooms is worn and needs replacing, the sheets upon arriving had visible staining, and the sketchy locals hanging out at the parking garage entrance were less than appealing or comfortable to pass by daily. The staff was exceptional however and everyone very warm and friendly, welcoming and accommodating... bring $500 in small denominations because tips seem expected and at most times deserved... The pool was lovely and only one day i got swarmed by children who seemed to be there with island locals posing as guests which ruined the peaceful setting. Like others have said the parking garage is pricey and parking should be included. The resort fee and taxes add up too, making what seemed like a reasonable room rate go sky high. The casino was fun and El Mulino restaurant was a complete 5 star experience and we loved it.
2 out of 5
by A verified traveler from Atlanta, GA

Nothing special

Posted Dec 5, 2016
Pros: Pool
Cons: Better linens and matching the price to what you receive
Location: A few OK restaurants near by, closest hotel to the airport
If you expect a 5 star experience you will be disappointed. Friendly staff, nice pool and beach. The beds are not comfortable, the sheets old, stained and they scratch the skin. Absolutely nothing special to make you feel that you are staying at the Ritz although you are paying for it.
5 out of 5
by A verified traveler from los cabos

Nice hotel

Posted Dec 4, 2016
Very nice property, staff is very friendly It's 5 minutes away from the airport Beach is really nice and the kids have lots of things to do
4 out of 5
by A verified traveler

Posted Dec 3, 2016
Our recent trip was very pleasing as it always is. The accommodations were great and the beach boys were always ready to help in any way they could to make our stay more enjoyable. We will be back. Thank you
4 out of 5
by A verified traveler

Nice hotel but showing its age

Posted Dec 3, 2016
It is always great to stay at ritz carlton but this location is really showing its age. Bathroom tiles cracked, almost falling out, ugly silicone line, elevator trim fallinag apart etc etc etc.
5 out of 5
by A verified traveler from US

Great

Posted Nov 30, 2016
The Guys but the pool and beach setting up chairs and towels amazing... Very friendly and respectful. The kids club 👍🏻.
5 out of 5
by A verified traveler from US

Nice hotel close to airport

Posted Nov 27, 2016
Courteous staff. Convenient to airport More a city than a tropical environment, but easy to get to tropical areas. Beaches are pretty nice. Lots of waves which is good for surfing
5 out of 5
by A verified traveler from US

Posted Nov 27, 2016
Pros: Gorgeous eye appeal, fantastic service, especially at the front desk, beach, and pool
Cons: Need to put a sign on the spa/fitness door since it is locked in the early AM and impossible to know alternate access
Location: Bacardi rum tour, historic tours of old San Juan
Elegant, attentive service defines the Ritz experience regardless of the city or country. Welcoming staff, lovely rooms and wonderful amenities at this location.
4 out of 5
by A verified traveler

Nice hotel close to beach

Posted Nov 26, 2016
Hotel staff bed was not done until late afternoon and no towel