Great place to stay for everyone!
Posted Apr 17, 2017
I travel to this hotel several times a year for quick vacation getaways , have worked in hotels, and think this review will be pretty spot on for most of you.
1) Hotel facilities- Its a beautiful hotel, it is not as opulent or flashy as most ritzs (if thats what you're expecting you will be disappointed- but its far less expensive than many other Caribbean Ritz Carltons are- so I'm cool with it) but its very nice nonetheless. There are some areas that are tired and need some updating but Ive been there twice this year so far and they are working on things. Lobby, bar, restaurants and casinos are all great. The hallways are very nice. Rooms are a LITTLE dated and need some sprucing but nothing that should have an impact on anything.
2) Staff/Service- Typical Ritz Carlton, everyone goes out of their way to help. Honestly, I get a little annoyed having to tell people "Im fine, thanks or I don't need anything right now". No one lets you walk by them without asking if everything is ok, but thats what you're paying for. 5 star service all the way. Anyone who complains about the service here, must not have actually stayed here or are compensating for some other gripe.
3)Food- Never had anything bad there. Sushi bar is awesome and everything is very fresh. Waiters and bartenders are super attentive.
4) Beach/Pool- Perfection- Including the beach bar/restaurant
I am a pretty high maintenance guest and stay at Ritz Carltons all over and continuously come back here!