Ratings based on 2,704 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location nice beach

Posted May 2, 2017
Beds were so uncomfortable. The rooms were not too clean. Location was great. The staff was very attentive. Food and drinks were amazing. Hotel could use some upgrades especially in the lobby.
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco General Manager. , Hotel Management
Dear Guest, We first would like to thank you for choosing our Barceló Puerto Vallarta, and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel

Posted Apr 30, 2017
This was our third time staying here. It's a nice hotel and the staff was wonderful. Unfortunately, my husband got sick from food poisoning and this obviously put a damper on our trip.
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco / General Manager. , Hotel Management
Dear Guest, We thank you for staying in Barceló Puerto Vallarta for your vacation at this beautiful destination and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement. We would like to let you know that our hotel undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures. We have tested all our involved areas; food, beverages water and ice and it is confirmed there are no food poisoning elements, however we are highly reinforcing our hygienic procedures in all areas to avoid any situation of this type. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Spring vacation

Posted Apr 28, 2017
Pros: Staff and size of room
Cons: Internet in rooms
Location: Hotel is secluded approximately 30 minutes from old town Puerto Vallarta
Nice hotel close to beach (small beach but still nice located in a secluded area)...
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco / General Manager. , Hotel Management
Dear Guest, Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your vacations and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your needs. We would like to invite you to our property and serve you again. Best Regards,
4 out of 5
by A verified traveler

The mosquitos were a problem

Posted Apr 24, 2017
Pros: Beautiful two bedroom and two bath rooms.
Cons: More exciting entertainment at night.
Location: The zoo was an easy walk.
The mosquito bites were horrendous and prevented any time at the beach. Even at the pool, bites were awful.
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to Barceló Puerto Vallarta and are delighted to read that we were able to match your expectations. We thank you for your understanding in regards to the insects situation and we are sorry for them, we will keep trying to control them and we are trying different repellent options that could be more effective, hoping to help our guests to avoid the bothers. Once again, we thank you for choosing our hotel and very much look forward to having the opportunity to serve you again in the future. Kindest regards
3 out of 5
by A verified traveler

Nice hotel, but not all inclusive.

Posted Apr 23, 2017
Pros: Location and beach
Cons: All inclusive should include everything. Or change the name to mostly inclusive.
Nice location and nice beach at this hotel. Room was very comfortable and clean. Hotel staff mostly friendly. Booked this "all inclusive" hotel on Expedia. First thing they asked when we arrived was if we wanted to "upgrade" for significant additional charge to include wifi, their better restaurants etc. It was not all inclusive after all.
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Guest, We would like to thank you for the time you took to tell us the way you spent your vacations with us, we are sorry to hear that our resort Barceló Puerto Vallarta didn´t meet your expectations, thank you again for your visit and constructive critics, our primary goal being is to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Great Hotel that's next to the jungle!!

Posted Apr 17, 2017
This hotel is a must stay experience!! Beach front with the jungle behind it !! The food was great and super good service!! Drinks flowed at the pool areas !! KO
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Guest, thank you for letting us know the way you spent your vacations in our resort Barceló Puerto Vallarta. We are glad to hear that we met your expectations. We look forward to be part of your next vacations in a near future. Best Regards
2 out of 5
by A verified traveler

Food wasn't good, price too high for the hotel.

Posted Apr 11, 2017
Price was too high for the hotel, rip off prices. Things disappear and no one turns in things in lost and found, whatever is LOST is never found.
Comment from Hotel Management
May 8, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Guest. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Puerto Vallarta we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely regret that your stay with us fell short of your expectations, we are deeply sorry the issues you found. We are sure taking your comments into consideration. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops BC

Fantastic resort right at the ocean

Posted Apr 10, 2017
Pros: The hotel was clean, lots of room, friendly staff, great food.
Cons: You just cant put the hotel closer to town but that would be an improvement
Location: Location a little far from town but cab ride or boat ride is not to expensive and also very good bus service.
Totally relaxing stay with super supportive staff and great service
Comment from Hotel Management
Apr 11, 2017 by Rodolfo Pacheco / General Manager. , Hotel Management
Dear Ben & Kathy, we would like to thank you for your good evaluation and taking the time to tell us how you spent your holidays in our resort Barceló Puerto Vallarta, we work really hard to meet the expectations of all of our guests. We would like to extend an invitation so you & your family can visit us again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, NE

Awesome hotel with amazing staff!

Posted Apr 5, 2017
Pros: What is there not to like about this hotel? The food, staff, views, entertainment, etc... everything was what it had shown online!
Cons: Everything was great!
Location: Being a little ways away from the Puerto Vallarta town, everything is within a quick boat or shuttle ride! Dolphins, tours, parasailing, etc...
I recently stayed at the Barcelo and was extremely pleased with everything the resort had to offer! I've been to Mexico a number of times and can say that the Barcelo chain is by far the best choice there is to offer! It's the little things that matter! Upon arrival, we had an issue with our room in which a contractor was going around to test fire alarms and just mentioning something to him, within five minutes the resort staff had already addressed and fixed the minor issue! The resort had amazing views, staff, and the food was second to none! They had plenty of things to offer at the resort during the day and had amazing shows for entertainment at night! Overall, 5/5 and will definitely be returning!
Comment from Hotel Management
Apr 7, 2017 by Rodolfo Pacheco / Manager, Hotel Management
Dear Mr. Connor, We would like to thank you for the time that you took telling us how great you spent your vacation in our resort Barceló Puerto Vallarta. We are more than glad to hear that we were able to meet your expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel- Low key and Great relaxation

Posted Apr 5, 2017
Pros: Pool, setting, and overall stay
Cons: Restaurant availability. We tried daily to make reservations as a premium member and could often times not get in until late.
Location: There is not much to do nearby. 30-45 minute ride to do activities unless you book with locals next to hotel
Great hotel with awesome pools by the beach. Clean, comfortable rooms.
Comment from Hotel Management
Apr 7, 2017 by Rodolfo Pacheco / General Manager., Hotel Management
Dear James, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards,