Deluxe Suite | Balcony view

Reviews of Barceló Puerto Vallarta - All Inclusive

4 out of 5
Barceló Puerto Vallarta - All Inclusive
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

Reviews

8.0

Very Good

Rating 10 - Excellent. 844 out of 1941 reviews" "
Rating 8 - Good. 533 out of 1941 reviews" "
Rating 6 - Okay. 274 out of 1941 reviews" "
Rating 4 - Poor. 140 out of 1941 reviews" "
Rating 2 - Terrible. 150 out of 1941 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hudson

Liked: Cleanliness, amenities, property conditions & facilities
The beach
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Hudson, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We appreciate your kind words regarding the location of the hotel and its proximity to the beach.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to relax for a week. Property is very clean, staff are super friendly (shoutout to Humberto at the front door, Edgar the bartender and all the front desk staff). Food is 8/10 but you don’t expect 5 star dining at an all inclusive. Nothing bad to say
Stayed 6 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Nicholas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

FATHYEH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building entrance and decoration was very nice and the ocean was accessible but the beach was small. The staff were working hard and were nice but the management was rough and the food was really not good at all and presentation from the kitchen was poor. There was no Mexican cuisine!!!! Poor chef cooking. Variety of food was very limited. Cleaning of the cooking area was less than good. Overall they needed much better cooking and food service. Plus we got all stomach sickness and no body informed us if it was from the water or food or pool…?!
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Fathyeh, in Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

6/10 Okay

Jeri Lynn

Traveled with group
Liked: Staff & service
The premium lounge is so thoughtful and makes great drinks. Local boats go above and beyond to make sure we have a great time. The crew working transportation are super fun and efficient. Cocktail servers around the adult pool are awesome. Room not ready when we arrived. Manager never got back to use after we had to let them through our room at 130 am to fix a door in the room beside us and yes we did request a meeting. This was about a 2 hour event with people coming through our room. Dishes in buffet were dirty on a daily basis. Management needs to do better.
Stayed 11 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Jeri Lynn, we were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Cordially

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that would have been helpful would be a property map. The first day of trying to get our bearings would have been a much shorter learning curve. Overall we had a wonderful experience and loved the resort.
Stayed 4 nights in Mar 2024
Response from Guest Service. on Mar 26, 2024
Dear Rebecca, we greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Puerto Vallarta we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. we take good note about your comments respect our map. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Barcelo was a lovely experience. We loved our large room that gave our two teenage boys a separate room and bathroom. The property was lush and beautiful. The staff worked hard and were friendly. The views were so beautiful. The food was ok…. We always found something that we enjoyed but I cant say anything wowed us …. But we certainly never went hungry! Overall a great week and we loved our little trips to the old town ….a local bus picks up across the resort. Super convenient and cheap bus trip. Would definitely recommend this resort!
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 26, 2024
Dear Kristy, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

2/10 Terrible

Leza

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Bad management, bad food.
Response from Guest Service. on Mar 27, 2024
Dear Leza, although we sincerely regret reading that your stay at our Barceló Puerto Vallarta fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

2/10 Terrible

Silvana

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They gave us wrong room and one of the managers was very rude.
Response from Guest Service. on Mar 27, 2024
Dear Silvana, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

2/10 Terrible

Marita

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Unprofessional Management, bad food and bad service.
Stayed 3 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Marita, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

6/10 Okay

Johana

Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked it was family oriented, beach front, all rooms have a nice view. They restock your mini fridge, everyone is really nice. The hotel itself is a bit outdated could use some remodeling especially with some of their beds.
Stayed 6 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Johana, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and atmosphere. Great staff!
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 26, 2024
Dear John, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Kind regards

4/10 Poor

stacie

Traveled with group, Traveled with partner
Disliked: Amenities
Online it said it was close to town and one of the best beaches to swim Neither were true. Food was horrible. Impossible to get drink at adult pool. Beach was dirty and bug bites were horrible.
Stayed 6 nights in Mar 2024
Response from Guest Service. on Mar 26, 2024
Dear Stacie, we are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We took good note of your remarks on the queues at the show cooking stand and regret the inconveniences you experienced, the food being cooked to order, unfortunately during the peak season a little wait has to be taken into account. We thank you for sharing your experience with us and look forward to serving you again soon. Cordially

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very decent resort. The abysmal WiFi was an issue though, the internet was basically unusable. In 2024 that should not be the case.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Robert, thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially

6/10 Okay

Karmen Darcy

Liked: Staff & service
Disliked: Cleanliness
staff was great not great selection for dinning and not great nighttime show venue
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 27, 2024
Dear Karmen, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

Jennifer Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and pools were great
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Jennifer Lee, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Cordially

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the property is stunning. We loved it! We will be back!!
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Linda, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

8/10 Good

Dmitriy, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a solid property though i would put at a 3.5 stars out of 5, not 4. First what i liked: great suite with 2 rooms and 2 BRs, nice balcony, nice view, right on the beach, nice pool areas, better than average shows. I liked the premium lounge (definitely need a premium level to get full services). We also liked the sit down restaurants. What i did not like: poor wifi internet, few working outlets in the room, cheap soup/shampoo, teen club/activities. The most outrageous thing is no lifeguards on the beach! Beach is a bit tricky when the waves are strong as it gets deep upruptly. My wife almost drowned there with no help around. Very scary experience. Overall, we liked it outside of negatives above.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Dmitriy, we first would like to thank you for choosing our Barceló for your holidays in Puerto Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous setting. The rooms are spacious and each one has huge balcony and ocean view. Delicious a la carte restaurants and the snack bar is a hidden gem! Pools are great for all ages. Although it’s hot there, having the pools heated is a bonus! Great week at the Barcelo.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Jennifer, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

8/10 Good

Taylor Logan, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Taylor Logan, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Cordially

6/10 Okay

Sophie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The food was not very good and the VIP amenity were grossly lacking/
Stayed 7 nights in Feb 2024
Response from Guest Service. on Mar 26, 2024
Dear Sophie, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We thank you for sharing your experience with us and look forward to serving you again soon. Cordially

8/10 Good

Michael, Cedar Creek

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice. Good size. Like having two bathrooms. Restaurant staff was great and attentive. Pools and grounds were well kept and clean. Beautiful! Having a do not disturb sign was not respected. They came in our room 3 times without invitation.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Michael, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach, Pool, Friendly staff, great food and drinks. Nice and quiet.
Stayed 5 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Troy, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Best regards

10/10 Excellent

Brittney C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Brittney C, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

10/10 Excellent

Emanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it as well be back soon.
Stayed 6 nights in Mar 2024
Response from Guest Service on Mar 22, 2024
Dear Emanuel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tropical property set in the iconic Mismaloya bay. Stayed a week and the experience was fantastic. Very relaxing. Special thanks to the hard-working staff who make it great. Look forward to returning soon.
Stayed 6 nights in Feb 2024
Response from Guest Service. on Mar 22, 2024
Dear David, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

8/10 Good

Kathryn T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 21, 2024
Dear Kathryn T, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

10/10 Excellent

Kelly Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 22, 2024
Dear Kelly Anne, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

8/10 Good

Kazimierz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located resort. Nice view from the room of the resort, ocean and mountains. Good and pleasant service, especially cleaning and room service, and the lady responsible for customer service. Thank you for a nicely prepared room for our wedding anniversary. I would like to thank the staff of the pool bar and fish restaurant for their creativity and making our wedding anniversary even more special. The restaurant's buffet could include more varied food and an international menu. After the first meal at the buffet, I got sick and had to see a doctor and had to pay all the costs. Very good and professional crew of sports and water trips, we used their service, it was very professional and they are very competitive and flexible in terms of prices We had a good time and we recommend this resort.
Stayed 8 nights in Aug 2023
Response from Guest Service. on Mar 20, 2024
Dear Kazimierz, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

6/10 Okay

Alicia

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 21, 2024
Dear Alicia, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

Nathan

Traveled with group
Liked: Cleanliness, staff & service
Food was the worst part.
Stayed 5 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Nathan, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our chefs to enhance our future guests' dining experiences. Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

Maia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, loved design, cleanliness and superb staff. Programs/shows could have been better.
Stayed 5 nights in Mar 2024
Response from Guest Service on Mar 19, 2024
Dear Maia, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

6/10 Okay

Tori

Traveled with family and small children
Liked: Cleanliness
The food was just okay. We did not try any of the specialty restaurants, but 5 people out of our large group of 20 got sick. They were going to charge me $240 per night for my daughter to stay in our room with us, so we ended up just getting her another room, which we didn’t really need. The activities staff were great, and the the pool area was lovely. Rooms are very large with great views of the pool and bay. Short walk to the zoo, but other than that, there isn’t a whole lot in Mismaloya. The buffet food got pretty monotonous. You also can’t eat in the pool area. We had a great time because we were with family, but would probably not return.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 20, 2024
Dear Tori, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel.We sincerely regret reading that you were taken ill during your stay, and we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially,

8/10 Good

Giuliana

Liked: Cleanliness
I really enjoyed my stay. I thought that at times waiters were not good at checking on you and getting more water (however, we had one rockstar waiter all week -David). I did not like that the toilet paper was scented -that grossed me out. But other then that, it was a great stay.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Giuliana, thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

6/10 Okay

Frank

Traveled with partner
Liked: Property conditions & facilities
It only had a few places to eat and limited places for drinks but the property was very clean and most of the staff were very nice.
Stayed 8 nights in Mar 2024
Response from Guest Service. on Mar 20, 2024
Dear Frank, thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards

2/10 Terrible

D Mia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're wanting a nice stay in PVR keep looking. I had to take a trip to the hospital and was diagnosed with E.coli after returning home. Our room was dirty and the food was marginal. If you don't book a premier room, you don't get all the perks of the property.
Stayed 5 nights in Feb 2024
Response from Guest Service on Mar 20, 2024
Dear D Mia, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel.We sincerely regret reading that you were taken ill during your stay, and we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

6/10 Okay

Mohammadali

Traveled with group, Traveled with partner
Disliked: Staff & service
Courtesy desk weren’t friendly at all. Reception staff were nice. Food was terrible and most of my friends got diarrhea and vomiting.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 20, 2024
Dear Mohammadali, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel.We sincerely regret reading that you were taken ill during your stay, and we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and also the kids club!
Stayed 4 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Jessica, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect but the wifi
Stayed 8 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Taryn, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

4/10 Poor

Millet

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
the gardeners make too much noise with their blowers 6 days a week at 7am sharp the wifi never works horrible wifi the food at buffet restaurant very limited options you can only go to a la carte restaurant every other night. elevator’s getting old and the entire place needs maintenance
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 20, 2024
Dear Millet, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

Cassandra, Surrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small resort about 30 minutes from town. It was easy to get to know staff and other guests throughout our stay. The area surrounding the resort is super lush and beautiful! The food (like any resort) was hit or miss for us. The drink selection, service and staff were great! Overall a good bang for your buck. We paid about $1500 each (CAD) in March.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Cassandra, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

4/10 Poor

William

Traveled with family
Disliked: Amenities
The good---the sunset is beautiful and although it is limited, beach access is nice. The bad--the food is absolutely horrible--bordering on offensive. The drinks are horrible--no frozen drinks to be found---margaritas were undrinkable. The VIP access was a joke---basically, a smaller version of the crappy buffet. The only real benefit was that it had its own coffee machine. For whatever reason, guacamole is hard to come by and not readily available. My family and I lived on saltines for most of the trip. The staff is nice but seems tired, burnt out and overworked. If you go, the sun and views are beautiful but arm yourself with protein bars and healthy snacks.
Stayed 6 nights in Mar 2024
Response from Guest Service. on Mar 20, 2024
Dear William, we were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel.Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our chefs to enhance our future guests' dining experiences.We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Cordially

6/10 Okay

Jason

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was breathtaking. However, the gnats/bugs were the worst that I have ever experienced. Every morning we woke up with dozens more gnat bites. Had over a hundred bug bites after leaving the resort. Itched so bad couldn’t sleep.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 25, 2024
Dear Jason, thank you for sharing a review of Barceló Puerto Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Cordially

8/10 Good

Terri-Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Barcelo. The pools are beautiful, grounds are clean, rooms are big and the staff was very friendly and helpful. I enjoyed that is was a bit more remote in location… the environment was lush and beautiful. The buffet food is probably typical of all-inclusive resorts and can get monotonous. We dined one evening at the Italian restaurant, and it was delicious. We easily got dinner reservations and chairs at the pool during our stay. I would recommend!
Stayed 4 nights in Mar 2024
Response from Guest Service. on Mar 21, 2024
Dear Terri-Lee, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Everything is great at this resort. Food was great. Lots of space around all the pools. Very lush settings. Several palms , waterfalls. Staff speaks very good English. Right on the beach. Rooms are big, clean and beautiful. All rooms face the ocean and great live entertainment every night. Half hour Uber/ cab ride to romantic zone, pier and the famous Malecon. It's a jungle setting. Please bring bug spray for the no seeums or Jenjen in Spanish. It's important. They are hide to see. Near zoo and movie ruin set from 1964 Night of the Iguana. Which you will see everywhere! Beach swimming is safe for kids and older people. We loved this place. An older Barcelo but it's awesome 😎
Stayed 7 nights in Mar 2024
Response from Guest Service on Mar 19, 2024
Dear Brian, we would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

10/10 Excellent

BRANDON, Blaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartenders/wait staff Oscar, Edgar, Alfredo, and cleaning staff were all amazing!!!
Stayed 9 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Brandon, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

6/10 Okay

Kaleigh Rae

Traveled with family and small children
Liked: Staff & service
This was our second stay at this resort. Last year was much better, our room seemed a little run down this time. Still very beautiful location and the beach is amazing.
Stayed 9 nights in Mar 2024
Response from Guest Service on Mar 19, 2024
Dear Kaleigh Rae, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room.We thank you for sharing your experience with us and look forward to serving you again soon. Kind regards

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort are so attentive and friendly. The food was amazing at both the a la cartes and the buffet. Would definitely stay here again!
Stayed 5 nights in Mar 2024
Response from Guest Service. on Mar 16, 2024
Dear Zoe, thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards

10/10 Excellent

Lee Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from this property on March 15th. I have to say it was terrific. It's big enough to have almost everything one would look for in an all-inclusive but small enough that you still feel the personal connection to the staff and the other guest. The highlight was the people and the food at the a la carte. Staff were particularly attentive. Everything worked as it should. Extremely friendly and helpful. Shout outs to Kevin at the frontdesk for his help with room selection. Manager Marcelo for the wonderful family photo. Caesar in the Premium lounge for his wonderful drinks "Caesar Specials" were wonderful. There was a big variety of people. There were older folks like us, some spring breakers, lots of families but everyone seemed to get along and the organization of the property meant there was a comfortable place for every guest. The food was wonderful! The rooms were spacious and comfortable. Definitely going back soon.
Stayed 5 nights in Mar 2024
Response from Guest Service. on Mar 16, 2024
Dear Lee Adam, thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable.
Stayed 7 nights in Mar 2024
Response from Guest Service. on Mar 16, 2024
Dear Kathy, we would like to thank you for the praising review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your expectations. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

6/10 Okay

Cynthia Ann

Traveled with partner
Liked: Amenities, property conditions & facilities
Not enough pool entertainment, food was questionable in buffet. Housekeeping was random with not always getting certain towels and stuff without asking. Staff was friendly overall.
Stayed 5 nights in Mar 2024
Response from Guest Service. on Mar 19, 2024
Dear Cynthia Ann, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our chefs to enhance our future guests' dining experiences. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially