Ratings based on 2,653 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA, USA

Birthday Celebration

Posted Mar 23, 2017
Barcelo was a perfect location to celebrate my recent engagement and birthday with a few friends. We traveled from Los Angeles for a long weekend and found our stay exactly what we were expecting. The rooms are very large and can fit up to 5 people comfortably (if you don't mind sharing one bathroom), has a beach view, and balcony. There were minor issues with cleanliness, but overall pretty good. We selected the all inclusive so food and alcohol was included. The only thing to note is that you do not get to make reservations at the al a carte restaurants for each night you are there (read the fine print), but they have a buffet and snack bar available pretty much all day. The poolside activities were a fun way to stay occupied and the resort is right on the beach, so you can go kayaking/snorkling for free. There are also small bungalows just outside the resort for tacos and massages, etc. The location was nice - about 30 minutes outside the city, so it was quiet but also a quick ride to the stores/restaurants off-site. You can also walk across the streeet and go to the PVR zoo for about $10/person. The staff was outstanding, very nice and hospitable. Overall a great stay - we would definitely visit again!
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

nice resort. you get what you pay for.

Posted Mar 23, 2017
overall good experience. only issue was the buffet, not the best and a few of us got sick from it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Better than expected

Posted Mar 22, 2017
Pros: The rooms were big and the housekeeping staff were wonderful! The grounds were beautiful and tropical. The convenience store was a bonus!
Cons: Bigger beach - I am pretty sure it isn't possible to make a beach bigger, but that was missed.
Location: Location was cool right next to the fishing village! Massage and fun beach food just a short beach walk away!
The food! Oh the food!! Thankful for a variety of fresh foods and drinks. The grounds were amazing and the pools were clean and fun!!
5 out of 5
Recommended
for Everyone
by A verified traveler from LP

Lovely hotel with great view

Posted Mar 22, 2017
Stayed at the Barcelo for 5 days for our anniversary and our experience was great. We stayed in a junior suite, the food was amazing and staff was helpful and friendly. Only a bus ride to the town center, the bus stops right in front of the hotel too. Great mix of family yet fun atmosphere. Definitely will be coming back to the Barcelo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland Oregon

Room was huge and roomy, loved the balcony

Posted Mar 20, 2017
Pros: Very friendly staff and good drinks
Cons: Stop false advertising the resort credit it is not true, also the food could use changed up
Location: the sea adventures is amazing I recommend paying the $100.00 to do that
Overall good, the food wasn't the best, also sand fleas or something bit the heck out of us on our elbows and ankles. Good drinks, beautiful setting, $20 massages on the beach, the $500 resort credit is fraudulent, and the Wifi is very spotty and awful.
Comment from Hotel Management
Mar 23, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Expedia guest, Thank you very much for the time you spent to share your personal impressions of your stay at Barceló Puerto Vallarta.We really appreciate and always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please be assured that your comments will be taken into consideration and that they will help us to improve our services. we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kindest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great rooms

Posted Mar 20, 2017
Spent a week here in early Mar. The rooms are very large and comfortable. A C was adequate for this time of year. Enjoyed the meals, with good selections and quality. The workers were polite and friendly. The location of the hotel is great for the zipline and Los Veranos and also for the zoo. M y major complaint is the bug bites. There is repellent dispensers available, but even after using that, I got lots of bites. The bites are not mosquito bites which go away in a day or 2. These bites itch for a week or more. The hotel sprays each morning for the bugs, but some escape. I enjoyed everything about my time here except for the bites. Don Montana
Comment from Hotel Management
Mar 23, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to Barceló Puerto Vallarta and are delighted to read that we were able to match your expectations. We thank you for your understanding in regards to the insects situation and we are sorry for them, we will keep trying to control them and we are trying different repellent options that could be more effective, hoping to help our guests to avoid the bothers. Once again, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Destination Wedding

Posted Mar 20, 2017
We loved every minute of it. The location, the food, the staff, the view, the beach. Thank you so much
Comment from Hotel Management
Mar 23, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Thank you very much for your lovely comments and evaluation. We are delighted to know that we could offer the perfect setting as a great wedding destination. Thank you once again for this very kind review of our hotel and we look forward to serving you again in the future. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Destination Wedding

Posted Mar 20, 2017
Pros: All Inclusive, staff, Room View, Cleanness.
We enjoyed the time of our lives. Wonderful place, staff, food, the wedding, the travel agent that booked us. Wonderful. They use Expedia in their travel agency and we are so grateful to everyone for helping us to have such a nice wedding. Thank you again.
Comment from Hotel Management
Mar 23, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Thank you very much for your lovely comments and evaluation. We are delighted to know that we could offer the perfect setting as a great wedding destination. It is great also for us to count on great collaborators such as your travel agent, that kindly recommended us. Thank you once again for this very kind review of our hotel and we look forward to serving you again in the future. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Destination wedding

Posted Mar 20, 2017
Pros: All inclusive was really all inclusive
Perfect location, helpful staff, gorgeous view. We were all very happy. Thank you also to our travel agency for looking into every detail so we could stay at a place like this. Everything was included and that made even more pleasant. Thank you
Comment from Hotel Management
Mar 23, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Friend 6, Thank you very much for your lovely comments and evaluation. We are delighted to know that we could offer the perfect setting as a great wedding destination. It is great also for us to count on great collaborators such as your travel agent, that kindly recommended us. Thank you once again for this very kind review of our hotel and we look forward to serving you again in the future. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Destination wedding

Posted Mar 20, 2017
Pros: Location, Staff, Food
Thank you everyone for your help in making this experience a wonderful one. We enjoyed very much. Thank you
Comment from Hotel Management
Mar 23, 2017 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Friend 5, Thank you very much for your lovely comments and evaluation. We are delighted to know that we could offer the perfect setting as a great wedding destination. We will make sure to share your kind words and special thanks to our staff as we know it will mean a great deal to them. Thank you once again for this very kind review of our hotel and we look forward to serving you again in the future. Kindest regards,