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Buenaventura Grand Hotel & Great Moments - All Inclusive

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On the beach, beach massages, beach bar
On the beach, beach massages, beach bar
On the beach, beach massages, beach bar
2 outdoor pools

Overview of Buenaventura Grand Hotel & Great Moments - All Inclusive

Buenaventura Grand Hotel & Great Moments - All Inclusive

4 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
Avenida Mexico 1301, Puerto Vallarta, JAL, 48350

Explore the area

  • Popular LocationPlaya Las Glorias2 min walk
  • Popular LocationMalecon12 min walk
  • Popular LocationLa Iglesia de Nuestra Senora de Guadalupe19 min walk
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)21 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Located in Puerto Vallarta, Buenaventura Grand Hotel & Great Moments - All Inclusive is connected to a shopping center. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Garza Blanca Beach. Los Arcos and Aquaventuras Park Vallarta are also worth visiting. Looking to get your feet wet? Kayaking, snorkeling and water skiing adventures can be found near the property. Guests appreciate the property's central location.

What's nearby

  • Playa Las Glorias - 2 min walk
  • Teatro Vallarta - 5 min walk
  • Malecon - 12 min walk
  • Uno - 13 min walk
  • La Iglesia de Nuestra Senora de Guadalupe - 19 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 21 min drive

Restaurants

  • Frutas y Flores — 1 min walk
  • Sunset / Beach Club — 1 min walk
  • Captain Don's — 2 min walk
  • El Carboncito — 2 min walk
  • Cesare — 3 min walk

About this property

Buenaventura Grand Hotel & Great Moments - All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Buenaventura Grand Hotel & Great Moments - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants. All 231 rooms feature modern comforts like LED TVs with digital channels, along with free WiFi. Other amenities available to guests include 24-hour room service, minibars, and coffee makers.
Buenaventura Grand Hotel & Great Moments - All Inclusive offers 231 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

SHAKTI has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/boogie boarding

Land activities

Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free offsite parking within 16 ft

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 3 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club
  • Motorized watercraft
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (111 square feet)
  • Meeting room

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Buenaventura
Buenaventura All Inclusive
Buenaventura Grand
Buenaventura Grand Hotel
Buenaventura Grand Hotel All Inclusive
Buenaventura Grand Hotel All Inclusive Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Hotel
Hotel Buenaventura
Buenaventura Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Buenaventura Grand Hotel Great Moments All Inclusive
Buenaventura Grand Great Moments Puerto Vallarta
Buenaventura Grand Great Moments
Buenaventura Grand Hotel Spa All Inclusive
Buenaventura Grand Great Moments All Inclusive Puerto Vallarta
Buenaventura Grand Great Moments All Inclusive

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 381 out of 980 reviews
5 - Excellent 39%
Rating 4 - Good. 321 out of 980 reviews
4 - Good 33%
Rating 3 - Okay. 159 out of 980 reviews
3 - Okay 16%
Rating 2 - Poor. 62 out of 980 reviews
2 - Poor 6%
Rating 1 - Terrible. 57 out of 980 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Do not stay here. This hotel needs a lot of work as far as customer service. When we arrived the lady at the front desk gave us our key and say your free to go to your room. She did not even explain anything. No customer service. There are very few at this hotel that are attentive to the guest needs. The food here is not good at all. When you ask for something it takes 30 minutes to get what you asked for. There are 4 employees who gave outstanding service and they need to train the others. Because everyone else sucks. Claudia Orasco is very attentive and goes above and beyond. Oscar who was at the bar in the lobby every night was also very attentive and gives 5 star service. He is constantly moving and watching to see what people need. Isidro at the Sunset restaurant was also amazing and very attentive. We ordered a steak and both times it came out bloody. But he did his best to make it right. Eduardo Vasquez is another awesome employee he was constantly checking on us and offering us drinks and trying to get us to try different things. These 4 employees deserve a raise and need to train the others. This hotel lacks customer service big time. If I ever return to PV I definitely will not stay here.
Stayed 5 nights in Jul 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was jack hammering for two full days. The AC doesn’t work and no effort was made to fix it. Will never go back
Stayed 5 nights in Jul 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air did not work in the honeymoon suite we we’re in so they moved us to another room. When it started raining outside that room had water to come in it. The staff didn’t want to give us a discount on the room for all the terrible things that happened and we were down there for our anniversary.
Stayed 5 nights in Jul 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the service was the best thing that they had to offer. They all seemed happy to be there and went the extra mile whether it was housekeeping or at the bar.
Stayed 7 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, I hated the way the bombard you to sign up for a time share meeting, that is not what I come there for, we were completly misled and lost our deposit for what we thought they had booked for us... a spa, and we paid full price
Stayed 3 nights in Jul 2021