Ratings based on 917 Verified Reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

beautiful ocean view

Posted Jun 28, 2017
Pros: The great customer service the waiters made sure that we felt welcomed.
Cons: I would not change a thing everything was beyond expected
Location: There is easy access to transportation, Restaurants, the ocean, and walking distance gift stores
Loved my stay the food was more then I expected, the room was clean and comfortable I really recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Good food. Nice staff

Posted Jun 27, 2017
Don't like to wear a tight plastic band to prove that we stayed in the hotel. 5 nights to sleep w that band. So unconfortable
3 out of 5
by A verified traveler

Hotel under construction!

Posted Jun 24, 2017
Not a good choice at this time of the year . Hotel is under construction, my first day was chaotic during check in , front desk staff very desorganazed , the waiters are the best people ever !!!
Comment from Hotel Management
Jun 27, 2017 by The Management, Hotel Management
Dear Valued Guest, While we are honored we had the opportunity to accommodate you for your vacation, we are sincerely concerned that you experienced this issues with our reception and the construction, we are renovating our main restaurant and we are just about to finish, we sincere apologize for all this inconvinient. We know that we will impress you on a future stay, and we hope you will consider it a return. We are committed to providing you with an unforgettable experience. Please provide us with your contact phone a e mail so we can help you better and welcome you in person in your next stay with us Sincerely, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Nice experience, great vacation

Posted Jun 9, 2017
Pros: Everything
Cons: They have construction going on to improve conditions to the hotel.
Location: The hotel is I great location, walking distance to Malecon
Today we returned home from a great vacation. We loved the great service, food, and the gorgeous views. Another awesome thing about the hotel is that it's walking distance from the Malecon, a beautiful boardwalk along the beach. The staff was amazingly welcoming and friendly, and we were treated like family despite our limited Spanish. Also, the entire resort was clean all the time. And this was during the off-season! Although there was some construction during the day, it didn't bother us at all. The hotel also provides fun equipment like kayaks, surfboards, and volleyballs for whoever buys the all-inclusive package. At night, there are entertaining activities such as karaoke or performances by acrobats and things of that nature. It's very fun and welcoming. Overall, it was an amazing experience and we can't wait to return! Thank you Buenaventura!
Comment from Hotel Management
Jun 27, 2017 by The Management, Hotel Management
Dear Valued Customer. Wow! What an amazing review! Thank you for your wonderful comments regarding our resort and service! We aim to surpass our guest’s expectations and are pleased to hear that your experience exceeded your dreams! All of us here at Buenaventura Grand are looking forward to welcoming you back soon to your little “Paraíso.” in Puerto Vallarta. Hasta Pronto! The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Very easy going all inclusive beach resort

Posted May 27, 2017
Pros: Laid back atmosphere, staff, and location
Cons: If I am being picky, just more information of where the activities are or things going on down the boardwalk.
Location: Closest you can get to the boardwalk for an all inclusive
This resort is in the heart of Puerto Vallarta! Great for families, couple or a girls' weekend. It is a safe 5 minute walk to the boardwalk with lots of little shops and restaurants along the way. You can't beat the location. The entertainment staff especially Antonio are great. Go on a bike tour, play some water volleyball or water aerobics, paddle board or kyack in the ocean, or just hangout by the pool or beach. The staff are great. Max, Daniel, and Dulce, really took care of us. We can't wait to go back!
Comment from Hotel Management
Jun 6, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for taking a moment to share your experience with us. Our location near town , our entertaiment team, our food great taste and quality, the best service you can get in Puerto Vallarta is a wonderful way to spend the week. We appreciate your compliments toward our dedicated team, who are indeed here to ensure your every need is met. If we can be of any assistance in planning your return, please let us know. We are eagerly awaiting an opportunity to welcome you back. Best regards, Jesus Aranda General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from h

good

Posted May 24, 2017
Like most people said the staff were super friendly. We liked the activities and also thought Poncho was very engaging. Felt that the front desk staff was not very organized. I was also unaware of construction and was originally placed in a room over the construction. Eventually I was moved to a better room. I was disappointed that there wasn't someone more helpful with activities outside of resort. Got more information from concierge of competing motels. The food was good ( especially the restaurant) but my teens would have liked more options for buffet lunch and dinner
Comment from Hotel Management
Jun 27, 2017 by The Management, Hotel Management
Dear Valued Customer. What an excellent opinion! Thank you for your comments about our resort and service! Your comments are very important to us. We will take into account all your observations. Our goal is to exceed the expectations of our guests and we are pleased to know that your experience was pleasant! All of us here at Villa Premiere are looking forward to welcoming you back soon. Sincerely, The management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easy walk to boardwalk.

Posted May 22, 2017
Pros: Staff, location, views.
Cons: Room decor, more variety of food, NO time share people to bother you and wont take no for an answer.
Location: Nice walk to the broadwalk
Staff excellent! Time share people VERY annoying!!! Room had a balcony with beautiful views. We didn't know the hotel was under construction, so it was very noisy with jack hammers and saws all day. The side of the hotel we stayed on, the elevator was broken, so we had to walk 64 steps every time we did anything. Definitely could use more variety of food choices. You can only eat so much buffet. Only had 2 restaurants, so good that it is building a new one.
Comment from Hotel Management
May 23, 2017 by Jesus Aranda General Manager, Hotel Management
Dear Valued Guest, Thank you for taking this time to share your experience with us. As I am sure you noticed, much of our resort is shrouded in pristine quiet and utmost tranquility but we have this new improvements we are doing for the restaurant. We sincerely apologize that your time in your accommodations was not met with this same sense of peace. Your feedback is integral to our operation and will be at the front of our minds as we plan ways to prevent similar situations from occurring regarding food varety. If you are interested returning in the future, and we earnestly hope you are, please allow me to personally assist in reserving your room with a free upgrade and our chef is going to take care in person of your meals preparations. We will do our best to ensure your every need is met and you are treated to the stay you deserve as a guest at Buenaventura Grand
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Wonderful staff!!

Posted May 15, 2017
Had a great vacation with my family. The staff are extremely friendly and helpful. This is my second time staying here and I will definitely be coming back. Great location close to town
Comment from Hotel Management
May 20, 2017 by The Management, Hotel Management
Dear Guest, Thank you so much for sharing your recent experience at Buenaventura Grand, and indeed delighted to read such positive comments in regards to the services provided by our team of dedicated members. We value your comments which are shared with all and look forward to your return visit in a not too distant future. Kind Regards The Management
4 out of 5
Recommended
for Families
by A verified traveler from Portland Oregon

Better than expected.

Posted May 1, 2017
Pros: The cleanliness and the location.
Cons: The loud microphone with the staff guy who was doing things like a raffle. He was so annoying that I even went up and asked him to stop that nobody..
Location: Great location. I think the staff could have recommended things .... I asked if there were mariachis playing downtown and where, nobody seemed to know
It was a good experience. The weather was perfect, the food good and the staff fabulous. We loved the friendliness of the waiters who were always there to help with a smile and a kind word. We really got a kick out of Poncho. He was great fun and entertaining. Keep him for as long as you can!
3 out of 5
Recommended
for Students
by A verified traveler from Indiana

Posted Apr 30, 2017
Pros: Clean, all inclusive. Good food
Cons: Too noisy.
Location: Down town so good place to shop, go to the local restaurants, swim (3 pools), right on the ocean.
Nice hotel but if you are wanting to go to bed early at night and get up early in the morning for a swim or run forget it. Very noisy.
Comment from Hotel Management
May 20, 2017 by Management, Hotel Management
Dear Guest. Greetings from Buenaventura Grand. Thank you for your kind words. We are thrilled to hear you had such a wonderful experience. We are sorry for the noise of the childrem group .We certainly look forward to welcome you back in our little "paraiso" in a near future. Hasta pronto! The Management Team