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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.2/5 Very Good
998 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All inclusive
Air Conditioning
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationOlas Altas Street1 min walk
Popular LocationPlaya de los Muertos2 min walk
Popular LocationLos Muertos Pier3 min walk
AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)28 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Puerto Vallarta

Located near the beach, Casa Dona Susana is in Puerto Vallarta's Romantic Zone neighborhood. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Garza Blanca Beach. Vallarta Adventures and Vallarta Zoo are also worth visiting. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing. Our guests appreciate the hotel's central location.

Visit our Puerto Vallarta travel guide
Map
Popular Location

What's nearby

  • Olas Altas Street - 1 min walk
  • Playa de los Muertos - 2 min walk
  • Los Muertos Pier - 3 min walk
  • La Iglesia de Nuestra Senora de Guadalupe - 12 min walk
  • Malecon - 19 min walk

Getting around

  • Central Camionera Station - 31 min drive
  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 28 min drive

About this property

Casa Dona Susana

Adults-only beach hotel
Guests of this beach hotel will appreciate convenient onsite amenities such as massage/treatment rooms or barbecue grills. All 42 rooms offer free WiFi, minibars, and LED TVs with cable channels. Room service, premium bedding, and hair dryers are among the other amenities available to guests.
Casa Dona Susana offers 42 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and local beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • All buffet meals, snacks, and local beverages included
  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • Massage/treatment rooms

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - noon
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Can I cancel my reservation for free at Casa Dona Susana and receive a full refund?
Yes, Casa Dona Susana offers free cancellation on select room rates, because flexibility matters! Please refer to Casa Dona Susana cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Casa Dona Susana?
As of Aug 7, 2020, prices found for a 1-night stay for 2 adults at Casa Dona Susana on Aug 10, 2020 start from $40, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Casa Dona Susana have a pool?
Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.
Is Casa Dona Susana pet-friendly?
No, pets are not allowed at this property.
How much is parking at Casa Dona Susana?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM–noon.
What time is check-out at this hotel?
Check-out is at noon.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this property located?
Located in Romantic Zone, this beach hotel is steps from Olas Altas Street and Playa de los Muertos. Malecon is 1 mi (1.6 km) away.

Guest reviews

Overall score and ratings for Casa Dona Susana

4.2
Very Good
5 - Excellent
468
4 - Good
362
3 - Okay
99
2 - Mediocre
46
1 - Poor
23
4.4
Cleanliness
4.5
Service and Staff
4.0
Amenities
4.1
Property condition

3/5

  • Liked: Cleanliness, staff & service, amenities

I was really satisfied and happy with the staff at Los Arcos even though we made reservations for Casa Dona Susana which it was closed and we ended up staying at Los Arcos which is not where we wanted to stay we wanted to stay at that's hilarious with sauna because it's adults only Hotel unfortunately it was closed so they switched us to Los Arcos which is the same owner but what can I say

Stayed 3 nights in Aug 2020

2/5

  • Disliked: Staff & service, amenities, property conditions & facilities

When you book a VIP hotel for adults only , you expect a relaxed atmosphere and a room that meets your needs. The hotel dona susana was CLOSED. I was not notified that it would be closed .only the pool was open. they moved us to hotel los arcos. this hotel is older, the pool is being remodeled, the room did not meet the description that I had booked; NOT a premium bedding NO blackout drapes / curtains, air conditioning not the best I feel scammed

Stayed 5 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great place out of the way , woke up to the smell of baking bread from the local bakery

Stayed 6 nights in Mar 2020

3/5

  • Liked: Staff & service, amenities, property conditions & facilities

It was a very cute place with everything we needed. The only turn off was that they did not clean the room before our stay. The sheets were dirty and the drawers had items from the previous stay. They were able to clean it the next day but the first night was not nice.

Stayed 6 nights in Jun 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

In the Romantic neighborhood old town close to all favorite taquerias, stores and clubs.

Stayed 15 nights in Mar 2020