Ratings based on 337 Verified Reviews

4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Mandan nd

Enjoyed the roof top pool, quiet and not crowded.

Posted Jan 19, 2017
Pros: Pool and location
Cons: Microwave in room
Location: Dining, bars, shopping, sightseeing, bus access
Room on street side was noisy, moved to a room futher back, was much quieter. Great location, close to Malacon, bars and dining.
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Posted Jan 17, 2017
It was fantastic, I would definitely recommend this hotel to anyone who is in need for a relaxing by the pool time, is was just amazing, counting the the days for my next trip to Vallarta, I will definitely be staying at casa doña susana.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Room was a little small, but nice. Love the size of the hotel (boutique) and the location. Incredibly quiet given it's so close to the action. Great rooftop area.
4 out of 5
Recommended
for Couples
by A verified traveler from Edmonds, WA

I loved the look, feel and atmosphere.

Posted Dec 27, 2016
Pros: Beautiful lush courtyard, authentic decor, extremely friendly staff, location to food, beach and shopping, felt very safe.
Cons: Bummer that there is no bar on site. Even a mobile one by the pool would have been nice. But definitely not a deal breaker.
Location: Not beach front so no constant foot traffic going to and fro. Around the corner from tons of restaurants, shops, banks, and across from beach.
First I will tell you the not so good. We read on trip adviser that construction was going on nearby but since we weren't planning on spending our vacation in our room, decided to stay anyway. It was sort of annoying to wake up to hammering, but that gave us more motivation to get our butts out of the room and on the beach! Also we had a slow drain in the bathroom sink but it was not enough of an issue for us to bring up to the staff. I only bring these things up to be completely transparent. They did not bother us or affect our stay at all. Now, this place was everything I was hoping it would be based on the reviews and pictures. It was small, not a mega hotel. We hardly bumped into anyone, it was quiet, so so so cute! I loved the inner courtyard with lush vegetation, reminded me of grandmas's house! The rooftop pool has amazing views, the location to restaurants, beach and shopping without being in the hustle and bustle was a major plus. The ability to hang out at the beachfront hotel because they were part of the same group was much appreciated.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Raquel.Thank you very much for your comments regarding Casa doña Susana all of them are taken into consideration to improve the quality in our services. We hope we can have the pleasure of hosting you again and offer you all the improvements we continuously have with our staff and facilities. Sunny Regards Antonio Robles General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from NM

perfect location

Posted Dec 27, 2016
Pros: location
in the heart of the romantic zone/old town and close to everything- great restaurants, malecon, transportation, beach, etc. lots of construction going on at neighboring properties- we downloaded a white noise app from our phone to ensure we could sleep in. Otherwise b/c hotel is in a cul de sac there is little bus noise, street traffic. great rooftop. definitely would recommend. Stayed for one week dec 18-25.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear MIke Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Fort Worth Texas

Like coming home

Posted Dec 26, 2016
Elizebeth Boni and Alma always make us feel so welcome.Spotlessly clean.So close to the beach and we are able to use the pool across the street.Rooftop pool is excellent.normally very peaceful except for the construction but overall only one day was loud.No constructionn on Sunday's.No kids is a big plus because the big hotel has lots of kids at the pool.It is our third visit and we will be back.The service and the location are perfect.Bellman(Jesus ) I think is also excellent.Elizabeth gave us the room we requested,Boni had our room decorated for our honeymoon and Alma as always came through with her excellent housekeeping and towel animals.
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Dear Karina and Albe Thank you very much for taking the time to give us such a great review. You can rest assure that I will let our staff know of your recognition. Our main goal is to give our entire guest the best experience ever. I am so happy to know that all of you enjoy your honeymoon with us. We are looking forward to be part of your adventure again soon. If there is anything I could do for any of you in the future, please do no hesitate in contacting me!! Sunny Regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna, BC

Friendly, well cared for hotel in the old town

Posted Dec 25, 2016
Good location, close to the beach, numerous restaurants, easy taxi ride from the airport
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Stuart Thank you very much for your kind review, looking forward to host you again. Sunny regards Antonio Robles General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Good accommodations in a great location!

Posted Dec 24, 2016
Staff are more than helpful...rooms are clean and comfortable with fridge and tv. Great rooftop pool and patio space offers a quiet getaway. While this property allows access to the Playa los Arcos hotel, we never went there because there are so many better options around. The location of this place is perfect.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear MG Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CALIFORNIA

Such personalized attention, Loved it!!

Posted Dec 21, 2016
I told them it was our Honeymoon and this is what we saw when we entered our room. So thoughtful! Loved that the hotel is part of Playa Los Arco Hotel. We were able to share the facilities. Pool was lovely & clean and QUIET. Staff was great!!!
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Serena It is such a joy for us to read about our guest´s experiences in CDS and I would like to thank you for taking the time to share your review with us. Looking forward to your anniversary celebration. Sunny Regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
Loved it! Second time there. I'm leaving a good review but it will not let me leave a short description LOL.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest Thank you for your kind comments. Looking forward to host you again Sunny Regards Antonio Robles General manager