Ratings based on 645 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Guadalajara

Estancia muy agradable

Posted Aug 8, 2016
Pros: Su tranquilidad y la alberca en el techo
Cons: Esta bien el hotel
Location: Esta muy cerca de la playa y en el centro turístico de Puerto Vallarta
Nuestra estancia fue muy agradable con excelente servicio y tranquilidad
Comment from Hotel Management
by General Manager, Hotel Management
Estimado Luis. Le agradezco que se haya tomado el tiempo de compartir con nosotros sus comentarios. En efecto para nosotros, todos y cada uno de nuestros huéspedes son muy importantes. Esperamos pronto tener el honor de recibirlos en esta su segunda casa. Saludos Cordiales Antonio Robles Gerente General
5 out of 5
by A verified traveler

very nice hotel.

Posted Jul 27, 2016
Close to the beach, restaurants, the Malecon and shopping. Staff are very friendly and accommodating. I have stayed there five times in the last two years. Highly recommend
Comment from Hotel Management
Jul 28, 2016 by General Manager, Hotel Management
Dear guest Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our surroundings I hope to welcome you back again soon. Sunny regards Antonio Robles Gerente General
5 out of 5
by A verified traveler from Monterrey

Muy bueno

Posted Jul 26, 2016
Felicitar al Chef, el bufet de comidas super delicioso.
Comment from Hotel Management
by General Manager, Hotel Management
Estimado huesped. Agradezco que se haya tomado la molestia de compartir su experiencia, Me complace saber que disfruto kos alimentos preparados por nuestro chef, quien, por cierto ya ha sido felicitado a su nombre.. Saludos cordiales. Antonio Robles Gerente general
4 out of 5
by A verified traveler from San Marcos Tx

Wonderful area

Posted Jul 26, 2016
Close to everything. Especially if it's your entent to just relax and absorb Old Mexico. We hard a great time.
Comment from Hotel Management
Jul 28, 2016 by General Manager, Hotel Management
Dear Clary Thank you very much for your nice review, Looking forward to host you again. Sunny Regards Antonio Robles General Manager
5 out of 5
by A verified traveler from UK

Beautiful rooms, great location

Posted Jul 18, 2016
We stayed in casa doña susana for 7 night's. Our room was lovely, spacious, clean and had a kitchenette and balcony which we were not expecting. The staff were helpful and when the light bulb in our room went it was fixed while we went for dinner. There's a lovely pool/sunlounger area on the roof. All in all a lovely hotel, and the location is great for general Vallarta/ the beach.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest Thanks for your rating, see you soon. Sunny Regards Antonio Robles General Manager
4 out of 5
by Pauline

Great location

Posted May 22, 2016 on Hotels
Great hotel overall. Housekeeping was amazing. Front desk not so much. We were there for a week and asked for very little yet the few things requested could never be accommodated by the front desk staff....
Comment from Hotel Management
by Gerente General, Hotel Management
Dear Pauline thank you for choosing us for your vacation. We appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in account and that we will take measures to ensure this never happens again. It is our goal to provide the best customer service and memorable vacation for all of our guests. We hope to host you in the future so you can receive the vacation experience you deserve. Sunny Regards Antonio Robles General Manager
5 out of 5
by David from USA Alabams

clean hotel, great location

Posted May 10, 2016 on Hotels
nice clean hotel with friendly staff a block from the beach and near many places to eat and have drinks.
Comment from Hotel Management
Jul 16, 2016 by Gerente General, Hotel Management
Dear David We appreciate you have taken the time to share your review about your recent visit to Casa Doña Susana We are glad to read that you've enjoyed your stay. Looking forward to host you in a very near future. Sunny Regards Antonio Robles General Manager
4 out of 5
by A verified traveler from Chapala, Jalisco Mexico

Always a good bet

Posted May 3, 2016 on Orbitz
Pros: I'm a repeat visitor.
Cons: Room/ bathroom size can't really be changed. Having pool towels & a tiny sandwich shop/bar onsite (not at sister property) would be fabulous.
Location: Perfect for walking to everything!
The staff is fantastic. The facility is pleasant and clean. The room is average - only sitting option is on the bed. Bathrooms are cramped. The roof-top pool at this adults-only boutique hotel is a gem! It is an amazing value in a good location.
Comment from Hotel Management
May 13, 2016 by General Manager, Hotel Management
Dear K We appreciate you have taken the time to share your review about your recent visit to Casa doña Susana We are happy to read that you've enjoyed your stay, especially our great rooftop pool. And we are taking your comments in consideration in order to improve the quality of our services. Please let us host you again. Sunny regards. Antonio Robles General Manager
4 out of 5
by A verified traveler from BC Canada

Excellent location and cosy hotel

Posted Apr 26, 2016
Very pleasant, and I spent time besides in the room enjoying the roof top deck which was lovely. Great ambience with the view, quiet, and also good music.
Comment from Hotel Management
Apr 27, 2016 by General Manager, Hotel Management
Dear Elisa Is always pleasant to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sunny Regards Antonio Robles General Manager
5 out of 5
by A verified traveler

Posted Apr 26, 2016
Great location, friendly staff, fresh coffee every morning... Rooftop pool!!!
Comment from Hotel Management
Apr 27, 2016 by General Manager, Hotel Management
Dear Guest Thanks for your comments, our main goal is to provide the most personalized and service of all, but most importantly to make you feel at home. We look forward for your next visit! Sunny Regards Antonio Robles General Manager