Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Dallas, TX

Completely spoiled

Posted Jul 25, 2016
Pros: everyone is kind and is very appreciative. Dalia reminded us about dinner reservations which we would have forgotten every night.
Cons: nothing
Location: The marina is mere minutes away so after a long day of snorkeling and hiking, it was less than five minutes to the hotel room.
Everything from the staff to the food was fabulous! Room service was so great, I've never had better. The excursions we booked thru the hotel were perfect. My sister and I stayed and we are so happy that I am going back with my husband in a few months. Dalia, the concierge was the best.
Comment from Hotel Management
Jul 26, 2016 by General Manager, Hotel Management
Dear Amy, It was certainly our pleasure to have you "completely spoiled" during your stay at Casa Velas. I am so glad every aspect of the experience was to your great liking. Certainly Dalia and the rest of our staff will be delighted to welcome you once more to your Mexican Home by the Pacific. Your next visit can't come soon enough. Warm regards
5 out of 5
by A verified traveler from Pittsburgh, PA

AMAZING adults-only, all-inclusive resort!

Posted Jul 19, 2016
My boyfriend and I just got back last night from our one-week getaway in Paradise, also known as Casa Velas... I wish we could have stayed for two weeks! We did not want to leave. The reviews and the pictures really do not do this majestic place justice. This was our first visit to Casa Velas, but will most certainly not be our last. We selected this adults-only, all-inclusive resort for our much-needed and deserved vacation due to the abundance of amazing reviews. I agree with several of the other reviews, that Casa Velas really should be the #1 rated resort in Puerto Vallarta. I can't even think of one way or area in which they could possibly be better; literally every SINGLE request, need, and desire was fulfilled promptly and with a smile. We HIGHLY recommend this resort for couples of all ages and backgrounds who are seeking an adults-only experience and who want to be pampered and treated like absolute royalty. A truly unforgettable experience.
Comment from Hotel Management
Jul 27, 2016 by General Manager, Hotel Management
Lily, what a great delight our smiles and warm service made for an unforgettable all-adults vacation experience. Thank you so very much for your high recommendation. All of my team was certainly pleased to anticipate your needs and surpass your expectations at every opportunity. To watch you become a loyal guest of ours will be our greatest pleasure. Your home away from home will be awaiting for you. Best regards.
5 out of 5
by A verified traveler from Denver

Very nice place with exceptional staff.

Posted Jul 4, 2016
Pros: Everything!
Cons: The food was delicious and the servings were plenty big, we never went back to the room hungry. Only wish there were more Mexican food choices.
Location: Beach club, golf course, all the normal tourist outings.
Friendliest staff of any place we have ever stayed. Beautiful grounds with plants and animals wandering around. My wife loved the peacocks they have wandering around and the turtles in the island by the front door. We didn't leave the resort much but you f you are wanting to the drivers are always ready and willing take you to the beach club or get you a cab if you want to go into town. The golf course looks very nice unfortunately I didn't get to golf this trip. My wife ended up getting an ear infection towards the end of the trip, luckily the staff was very helpful with this too. They had medicine and ear drops delivered to our room and even brought here fresh pineapple juice when she didn't show up at the pool.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Thank you for your truly warm words towards our staff and the exceptional vacation experience you enjoyed at Casa Velas. I am glad everyone was able to make you feel comfortable and I hope that all the pampering and attention made your wife feel so much better. It will be our pleasure to welcome you as you plan your next golfing getaway at your home away from home Jon. See you soon.
5 out of 5
by A verified traveler from Temecula, CA

2-days at the Casa Velas

Posted May 5, 2016
Pros: it was wonderful.
Cons: larger selection of food. normal food select a little less gourmet.
Location: we never stayed in this area. it was very upscale and safe. we will return often.
We loved the property and the staff. Enjoyed the golf with the golf manager. However after two days we checked out of the property and moved into the sister property Velas Vallarta. Reason the food was 5-star, however the food was so gourmet I found little to dine on. I needed a buffet with more common selections. The Velas Vallarta gave me the larger food selection and the opportunity to walk the seashore each more for my health. The manager at the Velas Vallarta was a study in "on-hands" management. he was always walking the property and inspecting the standards and the quality he demands of a 4 plus star resort.
Comment from Hotel Management
May 6, 2016 by General Manager, Hotel Management
Thank you so much for your comments, we’ll look forward to making of our cuisine a flavorful experience in every opportunity, we are fortunate that you found in our sister property Velas Vallarta a selection according to your needs. I hope you will soon revisit any of our properties to enjoy a wonderful getaway.
5 out of 5
by A verified traveler from O

As good as it gets

Posted Apr 23, 2016
The best service and cuisine you're likely to find at an all inclusive resort; the small size is great for those looking for a lower key holiday.
Comment from Hotel Management
Apr 29, 2016 by General Manager, Hotel Management
Pete, it has been our pleasure to treat you with a "lower key" holiday at our luxurious boutique hotel. Your home away from home will be awaiting for the next opportunity to delight you with the best service and cuisine taking your all-inclusive vacation to the next level. Warm greetings!
5 out of 5
by A verified traveler from Kansas

Gorgeous Resort

Posted Apr 10, 2016
Fantastic Service! Been to Several 5 Star Resorts in Cancun & This Topped Them All. Beautiful Resort & Backdrop with Mountains in Background. Easy Check-in, No Towel Game, Never Crowded! Very Quiet! Perfectly Landscaped!!
Comment from Hotel Management
by General Manager, Hotel Management
Thank you very much for sharing such an animated review. Being yourself a seasoned traveler I am more than happy that Casa Velas topped all other resorts you have been to. Your home away from home will be awaiting for the next opportunity to amaze you with another luxurious all adults retreat. Warm greetings.
4 out of 5
by A verified traveler from Mexico city

Relaxing high standard hotel on a golf course

Posted Apr 6, 2016
Pros: Staff, location, beach club
Cons: This was the 5th stay we had in this property, and on this occasion the room we got wasn't up to ten same standards as on previous occasions
The hotel is located on a golf course in a tranquil area between the airport and the beach. There is a beach club available for the hotel guests. Staff are surprisingly friendly and caring. Recommended.
Comment from Hotel Management
Apr 6, 2016 by General Manager, Hotel Management
It’s always such a joy to welcome a repetitive guest back home to Casa Velas. I apologize if this 5th visit fell short of your expectations. I hope that you will grant us the opportunity to demonstrate to this experience was the exception and not the rule. Our boutique hotel is that high standard luxurious hotel that you have come to love over the years. Nothing will make us happier than to look forward to your 6th visit to your Mexican home by the Pacific. We hope to see you soon.
5 out of 5
by A verified traveler from Wilmington, Delaware

One word ***SPECTACULAR***

Posted Apr 4, 2016
Pros: TOP NOTCH SERVICE TOP NOTCH DRINKS TOP NOTCH MEALS EXCELLENT BEACH SIDE CLUB
Cons: NOTHING at all! excellent staff, excellent service.
Location: You can go to the malecon area to walk, but with everything the hotel offers it makes you want to stay and experience their award winning sevice.
Casa Velas completely knocked it out of the park! At first all the reviews were almost too good to be true, but as soon as you walk in, you are walking into paradise. Their staff is completely dedicated to making sure your stay is a pleasant one IN ALL ASPECTS of the word. Their Restaurant treated us to exquisite meals like NO OTHER in an all inclusive resort. No beacfront? NO PROBLEM! Their private beach club was their best feature with excellent drinks and service that I have never experienced anywhere else. Emilio's restaurant treated us to an amazing culinary experience as well as beach side dining looking over the pacific sunset. Even on Friday night Chef Yolanda treated us to a wonderful paella made in front of the guests. I can write a whole book on my stay and their service! Benny! Thank you! Victor! Diego,Everyone! Thank you for such a wonderful experience!!!! If you come to Puerto Vallarta to an adult only resort, look no further, this is the place to stay period!
Comment from Hotel Management
Apr 8, 2016 by General Manager, Hotel Management
I can't thank you enough for sharing such a splendid insight of what it was like to stay at Casa Velas. I am very proud to command a team of truly committed personnel that will go above and beyond to ensure our guests' expectations are surpassed in every opportunity. Benny, Diego, Victor and the rest of our staff will be elated as they get word of your wonderful comments. As you make plans to return to our secluded piece of paradise, it will be our pleasure to delight you with a spectacular top-notch all-adults retreat beyond all compare. Your home away from home will be awaiting for you.
5 out of 5
by A verified traveler from Flagstaff, AZ

Golf and great food

Posted Mar 21, 2016
Pros: Unlimited golf
Cons: A hot tub would be good
Location: GOLF, GOLF, GOLF Everything else you could possibly want is within walking distance
Love this place, met a few new friends and cried a bit when we left. Thankfully all of the new friends left that day too so the pain was shared
Comment from Hotel Management
Mar 23, 2016 by General Manager, Hotel Management
Steve thank you so much for spreading your love for Casa Velas. As a enthusiast golfer I am certain you appreciate our privileged location just minutes away from the best courses in the area. World-class courses, gourmet meals and the best attention make of our Boutique Hotel the perfect destination. Your new found friends and family will be very pleased to welcome you to your home away from home. More great memories will be awaiting!
5 out of 5
by A verified traveler from San Diego

“Phenomenal Resort!” Case Velas is the Premier Res

Posted Mar 19, 2016
We spent our first trip in several of years in Puerto Vallarta at Casa Vellas, during the first week of March 2016. It was undoubtedly and unequivoclly the best experience we have ever had traveling on vacation. If you are contemplating staying anywhere in Puerto Vallarta which will provide you world class customer service, exquisite food, great spirits and a memorable experience - search no further- CASA VELAS IS THE PLACE TO GO! We sincerely appreciated the consummate professionals and staff for all of their attentiveness and amazing attention to detail. No request was to small and they stopped at nothing to make sure our needs were attended at all times of the day. Everything from our well maintained rooms, extremely clean facility, amazing Spa experience, to lovely evening socials and live music. It was an adult only environment which allowed us to enjoy our much needed time off and truly rest and relax without common daily distractions. Above all else, the 5 star staff is what made our experience one which we will cherish for many years to come. To state that we felt like royalty or a close family member is an understatement! Specifically Benny and Clara at the bar, Luis our concierge, to Mauricio our tour planner and Don Eduardo and Victor along with the entire wait staff - without a doubt the single greatest factor that makes Casa Velas stand out and stand alone from everyone else!!! I wish them all the very best that life has to offer and thank them and the man
Comment from Hotel Management
Mar 24, 2016 by General Manager, Hotel Management
Ana María, as General Manager to read glowing comments such as yours, that depict a vacation experience that couldn't have any better and one you will cherish for many years to come makes me feel beyond proud of all the staff that made it possible. As you could experience we are fully committed to make of Casa Velas a boutique hotel that "stands out and stands alone from everyone else" because of our world class customer service, exquisite food, amazing attention to detail and overall an unrivaled luxury-vacation experience. I hope Ana María this was just the first of many more visits to come. It will be our pleasure to welcome you once more as the opportunity presents itself. Warm wishes from all of us. Take care.