Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Edmond, United States of America

Very Quiet and extremely attentive to our needs.

Posted Nov 25, 2016
Treated great from the minute we arrived until we left. This is our second time there and will return.
Comment from Hotel Management
Nov 25, 2016 by Guest Service, Hotel Management
Mr. Robert, we appreciate your kind words. Thank you for choosing Casa Velas on your recent visit to Puerto Vallarta. We wait for you in your next travel to México. Kind regards.
5 out of 5
by A verified traveler

Posted Nov 14, 2016
Pros: Excellent service! Great food and value for an all inclusive
Cons: From the room description and pictures I thought we were going to have a plunge pool and jacuzzi but we only had the pool
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Ms. Jessi, thank you for choosing Casa Velas and Expedia on your recent visit to Puerto Vallarta. We regret the confusion regarding the jacuzzi and pool in your room. We wish to grant us the honor of returning to host you and offer you a suite that exceeds all your expectations. Kind regards.
5 out of 5
by A verified traveler from North Carolina

Beautiful stay in paradise

Posted Nov 13, 2016
Pros: Casa Velas is clean, modern and beautiful. Friendly staff and excellent service. The spa was relaxing and the food was delicious. I especially loved the creative twists on local cuisine.
Cons: Everything was just perfect! There isn't anything I would change.
Location: Puerto Vallarta has an eclectic mix of old and new Mexico. Great shopping and night life. Lots of interesting day trips to small towns in the region!
Comment from Hotel Management
Nov 15, 2016 by GUES, Hotel Management
Mr. William, thank you for your recent visit to Casa Velas. We are proud to have given you a memorable vacation. Thank you for sharing us your excellent experience in our exclusive adults-only hotel. We hope to host you again and spoil you with our delicious food, friendly staff and excellent service. Kind regards.
5 out of 5
by A verified traveler from Tomball, United States of America

Exceptional as always.

Posted Nov 9, 2016
Location: Numerous excellent restaurants, marina shops and golf.
We have visited this resort several times and have never been disappointed. Each visit exceeds expectations and always seems to improve each time.
Comment from Hotel Management
Nov 9, 2016 by Guest Service, Hotel Management
Mr. Lee, we appreciate your kind words and your loyalty. We hope to host you many times in the future for pampering you in our excellent restaurants and continue exceeding your expectations. Thank you for choosing Casa Velas.
5 out of 5
by A verified traveler from La Jolla, CA

Excellent adults only resort

Posted Nov 1, 2016
Pros: Service and peaceful adults only environment. The front desk manager Adriana and staff members David and Jorge were exceptional.
Cons: Providing a description of rooms in the Grand Class with Jacuzzi and Terrace that are different from the description and photos on their website.
Location: The actual location of the room is outstanding as it is overlooking the golf course at the far edge of the resort.
We enjoyed our stay as the service was top notch as was the food and the facilities. The beach club was very nice and the shuttle to and from very easy to use. We really enjoyed the fact that it was adults only and that resulted in a very quiet and relaxing environment. I would have given this review a 5.0 rating but for the difficult time we had with our room as we did not get what we had booked. We had a confirmed reservation for a "Grand Class with Jacuzzi and Terrace" room. The resort's website had a detailed description of the room, a floor plan and six pictures It is also very clear that it is a first floor unit. We were taken to Room 507 which is a room above the room described and pictured on the website. You needed to go up a flight of stairs to the front door and I had a sore knee at the time that made it painful to go up or down stairs. Inside the room was smaller than the room described and pictured and had a small balcony with a smaller immersion pool rising from the balcony. When we objected we were told the type of room we expected was not available and 507 was an equivalent in its class. In spite of the problems with the room assignment we are returning as it is a wonderful adults only resort overall. We currently have a confirmed reservation for a "Grand Class with Jacuzzi and Terrace" room for twelve nights beginning Sunday November 27th. Maybe we will get to stay in that room below 507 or one like it after all.
Comment from Hotel Management
Nov 20, 2016 by Guest Service, Hotel Management
Mr. Rodney, thank you very much for choosing Casa Velas as your vacation spot in Puerto Vallarta. We apologize for the inconvenience that occurred in your last stay regarding not having provided the room that you envisioned. We will focus on your next visit to assign the room number that you requested, offering you a memorable vacation with all the hospitality and peaceful atmosphere that characterizes our exclusive adults-only hotel. Thank you for your preference in luxury, all-inclusive hotels.
5 out of 5
by A verified traveler

service/people excellent

Posted Oct 25, 2016
Pros: people best /quality driniks and food/ service great.
Cons: although in the tropics musty smell still has to be addressed. ice should be available 24 hrs in room
Location: great if you are golfer/ocean club only a few minutes away. best for those looking for more intimate venue vs large ocean hotel
Comment from Hotel Management
Oct 27, 2016 by Guest Service, Hotel Management
We appreciate your kind opinions. It was our pleasure to offer you an excellent stay with personalized service and delicious cuisine and beverages. Casa Velas is, as you mention, an excellent choice for golf enthusiasts, as well as a wonderful place to enjoy a romantic getaway. And now that rainy season is behind us, we are refreshing all areas of the resort in preparation for the high season. Thank you for your comments and your visit. We look forward to your next return.
5 out of 5
by A verified traveler from US

Wonderful Honeymoon at Casa Velas

Posted Oct 23, 2016
Pros: The entire hotel smelled wonderful. Everything was clean and well-maintained. The staff were friendly and helpful. It is a very relaxing atmosphere.
Cons: We didn't find a single fault.
Location: Beach club, golf, shopping, pool and bar
From the airport transportation to the hotel, to our first encounter in the incredible lobby, to the food, to the amenities: Casa Velas was amazing. Their staff is tremendous and went above and beyond to make sure our stay was incredible. The room was clean, the food was great, the pool and ocean club immaculate. I could go on and on. We will easily be back. Staff members Marlene, Luis, and David were especially wonderful to us and I hope to see them all again next time.
Comment from Hotel Management
Oct 24, 2016 by Guest Service, Hotel Management
Christopher, it was a real pleasure for us to host you and to provide you a wonderful honeymoon. We highly appreciate that you selected Casa Velas to celebrate this beautiful event in your life. Our main goal as an adult-only boutique hotel is to give our guests a memorable and exquisite experience with delicious cuisine and exclusive amenities. On behalf of our valued staff who are the living image of our hotel, especially Marlene, Luis, and David, who kindly looked after you during the honeymoon, I send you our warmest wishes to both of you on this new stage of your lives. Thank you for allowing us to be a part of it all.
5 out of 5
by A verified traveler from US

Much needed vacation

Posted Oct 12, 2016
Location: It's only a 15min walk to the Marina where there are lots of restaurants & little shops & places to get massages
The staff & resort were lovely. Our room was beautiful - they only thing I would change is to put some kind of carpet or mat inside the sliding door leading inside from the private plunge pool as it gets slippery. Delicious food & drinks!
Comment from Hotel Management
Oct 12, 2016 by Guest Service, Hotel Management
Amanda, thank you for visiting Casa Velas Boutique Hotel. We are proud to provide you a much-needed vacation in our beautiful rooms, with delicious food and drink, and personalized attention of our staff. We will consider your recommendation to bring mats in the area of the private plunge pool in the suites to provide greater security to our guests. We wish to host you again. Best regards.
5 out of 5
by A verified traveler from México DF

La atención y el lugar de primera.

Posted Oct 5, 2016
Location: Muchas actividades de aventuras y lugares por conocer. Las instalaciones excelentes
Habitación cómoda , excelente atención y servicio.
Comment from Hotel Management
Oct 6, 2016 by Guest Service, Hotel Management
Es muy amable al brindarnos su opinión de su reciente visita a Casa Velas. Fue un placer atenderle y hacer de sus vacaciones un acontecimiento memorable. Le esperamos pronto.
5 out of 5
by A verified traveler

Best vacation ever!!

Posted Oct 2, 2016
Wonderful vacation site. Recommend to everyone. Excellent and friendly staff. Great accommodations.
Comment from Hotel Management
Oct 4, 2016 by Guest Service, Hotel Management
Thank you for your kind opinion. It has been our pleasure to offer you this wonderful vacation. All the Casa Velas staff and myself hope to see you again on your next visit to Puerto Vallarta and continue to pamper you with our excellent service and comfortable accommodations, making your trip highly memorable. Best regards and see you soon.