Wonderful staff, uncomfortable room
Posted Dec 19, 2016
Our room had no place to sit. It was called a "suite, " but the only chair was the desk chair. They boasted of a "pillow menu" so we could choose the right one for us. Ours was missing and the pillows were awful. The mattress was extremely hard. After 5 nights I was really hurting. The food was good, even though there was no salt on the table because the chef didn't think it was needed. I disagree. The staff treated us like royalty. Put salt on the table and a pad on the bed, throw in a place to sit in the room and I will be back ASAP!
Comment from Hotel Management
Dec 21, 2016 by Guest Service, Hotel Management
Mr. Jim, we thank you your recent visit to Casa Velas, and every one of your valuable words.
We offer a sincere apology for the inconveniences that you encountered during your stay. As you mention, we offer our valued guests a pillow menu for them to choose the one that suits their needs, and will make sure that my concierges let our guests know of that option and any other thing we can do to make your suite more comfortable.
Thank you again. We appreciate your recommendations and will act upon them.