Ratings based on 290 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Best service , nice hotel

Posted Feb 18, 2017
We stayed 2 weeks at Casa Velas . It's a small hotel , which we liked , very quiet and relaxing . The staff is extremely friendly and very helpful ! The service is top notch ! The food looks very good on plate but no so tasty . What we thought was missing was some entarteiment in the evening . The hotel is clean but old .The resort is not oceanfront , they have a beach club but the ocean water is not nice ,not clear , didn't go in the water. The pool is ok , fitness facility was good too . Overall a nice hotel .
Comment from Hotel Management
Feb 24, 2017 by Guest Service, Hotel Management
Mr. Dan, thank you for selecting Casa Velas and Expedia in your recent visit to Puerto Vallarta. We appreciate your kind words. It was a pleasure to have hosted you in our “very quiet and relaxing” place. We regret that the taste of our food has not been exceeded your expectations, as well as our beach. We hope to have the opportunity to host you again and completely change your impression of our hotel. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Feb 15, 2017
Staff and food stood out above all else. Possibly the best I've experienced at any all-inclusive resort I've ever stayed.
Comment from Hotel Management
Feb 15, 2017 by Guest Service, Hotel Management
Mr. Mike, we feel very proud to know that you consider our Casa Velas Luxury Boutique for Adults Only the best all-inclusive resort that you have ever stayed. It will be an honor to host you on your next visit to Puerto Vallarta. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Fantastic Trip!

Posted Feb 14, 2017
The hotel is the most beautiful facility and staff the most friendly and respectful you'll ever meet. The food and services are heavenly; will definitely be back!
Comment from Hotel Management
Feb 15, 2017 by Guest service, Hotel Management
Thank you for selecting Casa Velas and Expedia on your recent visit to Puerto Vallarta. We appreciate your kind words. We will be pleased to host you on your next trip to this paradise and pampering you with our "heavenly" food and service. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent Hotel

Posted Feb 4, 2017
Pros: Adults only. Very relaxing atmosphere. Food. Property is beautiful but not located on the water. However, the Beach Club is only moments away.
My husband choose this hotel for a special birthday celebration for me. We have traveled to PV many times but this was our first visit to Casa Velas. I cannot say enough good things about our stay. The manager, staff, food and property all excellent. Can't wait to return !
Comment from Hotel Management
Feb 5, 2017 by Guest Service, Hotel Management
Ms. Nancy, thank you for your recent stay in our exclusive adults-only hotel boutique Casa Velas. We are very pleased to know that you enjoyed our “very relaxing atmosphere”, exquisite food and Beach Club. It was a pleasure to hosting you and your husband and celebrating together a special moment as your birthday. We hope to see you in your next travels to Puerto Vallarta and to have the opportunity to share with you more beautiful experiences. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted Jan 26, 2017
Hotel was immaculate, rooms were set up really nice, staff was awesome! Great experience will definitely go there again.
Comment from Hotel Management
Jan 31, 2017 by Guest Service, Hotel Management
Ms. Lindsey, thank you for selecting Casa Velas and Expedia in your recent travel to Puerto Vallarta. It was a pleasure to indulge you with our immaculate facilities and suites and awesome staff. We look forward to hosting you again soon and providing you another "great experience". Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

peaceful, adults only hotel with excellent service

Posted Jan 13, 2017
Pros: SERVICE is excellent and food is very good. Beach area is nice and not crowded.
Excellent service and food. Rooms were spacious and ocean area is great. Shuttle to ocean area is one negative.
Comment from Hotel Management
Jan 24, 2017 by Guest Service, Hotel Management
Mr. Jeff, thank you so much for selecting Casa Velas and Expedia on your recent vacation. We appreciate your kind words. It was a pleasure to host you and provide you a pleasant stay with our "excellent service and food", and beach area "nice and not crowded" in our beach club, just three minutes from our property, where our guests can enjoy beautiful views of the ocean. We look forward to hosting you again and give you another peaceful experience in our luxury all-inclusive boutique hotel for adults only.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Wonderful staff, uncomfortable room

Posted Dec 19, 2016
Our room had no place to sit. It was called a "suite, " but the only chair was the desk chair. They boasted of a "pillow menu" so we could choose the right one for us. Ours was missing and the pillows were awful. The mattress was extremely hard. After 5 nights I was really hurting. The food was good, even though there was no salt on the table because the chef didn't think it was needed. I disagree. The staff treated us like royalty. Put salt on the table and a pad on the bed, throw in a place to sit in the room and I will be back ASAP!
Comment from Hotel Management
Dec 21, 2016 by Guest Service, Hotel Management
Mr. Jim, we thank you your recent visit to Casa Velas, and every one of your valuable words. We offer a sincere apology for the inconveniences that you encountered during your stay. As you mention, we offer our valued guests a pillow menu for them to choose the one that suits their needs, and will make sure that my concierges let our guests know of that option and any other thing we can do to make your suite more comfortable. Thank you again. We appreciate your recommendations and will act upon them.
5 out of 5
Recommended
for Couples
by A verified traveler from Edmond, United States of America

Very Quiet and extremely attentive to our needs.

Posted Nov 25, 2016
Treated great from the minute we arrived until we left. This is our second time there and will return.
Comment from Hotel Management
Nov 25, 2016 by Guest Service, Hotel Management
Mr. Robert, we appreciate your kind words. Thank you for choosing Casa Velas on your recent visit to Puerto Vallarta. We wait for you in your next travel to México. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2016
Pros: Excellent service! Great food and value for an all inclusive
Cons: From the room description and pictures I thought we were going to have a plunge pool and jacuzzi but we only had the pool
Comment from Hotel Management
Nov 16, 2016 by Guest Service, Hotel Management
Ms. Jessi, thank you for choosing Casa Velas and Expedia on your recent visit to Puerto Vallarta. We regret the confusion regarding the jacuzzi and pool in your room. We wish to grant us the honor of returning to host you and offer you a suite that exceeds all your expectations. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Beautiful stay in paradise

Posted Nov 13, 2016
Pros: Casa Velas is clean, modern and beautiful. Friendly staff and excellent service. The spa was relaxing and the food was delicious. I especially loved the creative twists on local cuisine.
Cons: Everything was just perfect! There isn't anything I would change.
Location: Puerto Vallarta has an eclectic mix of old and new Mexico. Great shopping and night life. Lots of interesting day trips to small towns in the region!
Comment from Hotel Management
Nov 15, 2016 by GUES, Hotel Management
Mr. William, thank you for your recent visit to Casa Velas. We are proud to have given you a memorable vacation. Thank you for sharing us your excellent experience in our exclusive adults-only hotel. We hope to host you again and spoil you with our delicious food, friendly staff and excellent service. Kind regards.