Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

service/people excellent

Posted Oct 25, 2016
Pros: people best /quality driniks and food/ service great.
Cons: although in the tropics musty smell still has to be addressed. ice should be available 24 hrs in room
Location: great if you are golfer/ocean club only a few minutes away. best for those looking for more intimate venue vs large ocean hotel
Comment from Hotel Management
Oct 27, 2016 by Guest Service, Hotel Management
We appreciate your kind opinions. It was our pleasure to offer you an excellent stay with personalized service and delicious cuisine and beverages. Casa Velas is, as you mention, an excellent choice for golf enthusiasts, as well as a wonderful place to enjoy a romantic getaway. And now that rainy season is behind us, we are refreshing all areas of the resort in preparation for the high season. Thank you for your comments and your visit. We look forward to your next return.
5 out of 5
by A verified traveler from US

Wonderful Honeymoon at Casa Velas

Posted Oct 23, 2016
Pros: The entire hotel smelled wonderful. Everything was clean and well-maintained. The staff were friendly and helpful. It is a very relaxing atmosphere.
Cons: We didn't find a single fault.
Location: Beach club, golf, shopping, pool and bar
From the airport transportation to the hotel, to our first encounter in the incredible lobby, to the food, to the amenities: Casa Velas was amazing. Their staff is tremendous and went above and beyond to make sure our stay was incredible. The room was clean, the food was great, the pool and ocean club immaculate. I could go on and on. We will easily be back. Staff members Marlene, Luis, and David were especially wonderful to us and I hope to see them all again next time.
Comment from Hotel Management
Oct 24, 2016 by Guest Service, Hotel Management
Christopher, it was a real pleasure for us to host you and to provide you a wonderful honeymoon. We highly appreciate that you selected Casa Velas to celebrate this beautiful event in your life. Our main goal as an adult-only boutique hotel is to give our guests a memorable and exquisite experience with delicious cuisine and exclusive amenities. On behalf of our valued staff who are the living image of our hotel, especially Marlene, Luis, and David, who kindly looked after you during the honeymoon, I send you our warmest wishes to both of you on this new stage of your lives. Thank you for allowing us to be a part of it all.
5 out of 5
by A verified traveler from US

Much needed vacation

Posted Oct 12, 2016
Location: It's only a 15min walk to the Marina where there are lots of restaurants & little shops & places to get massages
The staff & resort were lovely. Our room was beautiful - they only thing I would change is to put some kind of carpet or mat inside the sliding door leading inside from the private plunge pool as it gets slippery. Delicious food & drinks!
Comment from Hotel Management
Oct 12, 2016 by Guest Service, Hotel Management
Amanda, thank you for visiting Casa Velas Boutique Hotel. We are proud to provide you a much-needed vacation in our beautiful rooms, with delicious food and drink, and personalized attention of our staff. We will consider your recommendation to bring mats in the area of the private plunge pool in the suites to provide greater security to our guests. We wish to host you again. Best regards.
5 out of 5
by A verified traveler from México DF

La atención y el lugar de primera.

Posted Oct 5, 2016
Location: Muchas actividades de aventuras y lugares por conocer. Las instalaciones excelentes
Habitación cómoda , excelente atención y servicio.
Comment from Hotel Management
Oct 6, 2016 by Guest Service, Hotel Management
Es muy amable al brindarnos su opinión de su reciente visita a Casa Velas. Fue un placer atenderle y hacer de sus vacaciones un acontecimiento memorable. Le esperamos pronto.
5 out of 5
by A verified traveler

Best vacation ever!!

Posted Oct 2, 2016
Wonderful vacation site. Recommend to everyone. Excellent and friendly staff. Great accommodations.
Comment from Hotel Management
Oct 4, 2016 by Guest Service, Hotel Management
Thank you for your kind opinion. It has been our pleasure to offer you this wonderful vacation. All the Casa Velas staff and myself hope to see you again on your next visit to Puerto Vallarta and continue to pamper you with our excellent service and comfortable accommodations, making your trip highly memorable. Best regards and see you soon.
4 out of 5
by A verified traveler from SF

best customer service we've ever had anyhands down

Posted Sep 22, 2016
Pros: staff, staff, and staff
Cons: rooms and cleanliness of in-room Jacuzzi and pool
perfect place for couples to relax. staff will go out of their way to make your stay wonderful. we have strict food restrictions and they were extremely gracious in accommodating our food constraints and served us delicious gourmet food.
Comment from Hotel Management
Sep 22, 2016 by Guest Service, Hotel Management
Mr. Harshal, we certainly enjoyed hosting you during your recent visit. It is gratifying to know that my staff was careful with your family`s dietary restrictions and provided you a pleasant stay. Let us have the honor to host you again when you return to this beautiful port.
5 out of 5
by A verified traveler from Roscoe,IL

Posted Sep 20, 2016
Pros: No children
Cons: Everything is perfect
It is a great resort for couples. this is our second visit and we will return again for years to come
Comment from Hotel Management
Sep 22, 2016 by Guest Service, Hotel Management
Mr. Chad we welcome your marvelous comments. At Casa Velas we specialize in making your trip a wonderful experience. Thank you for your loyalty, we look forward to your next visit.
5 out of 5
by A verified traveler from Dallas, TX

Completely spoiled

Posted Jul 25, 2016
Pros: everyone is kind and is very appreciative. Dalia reminded us about dinner reservations which we would have forgotten every night.
Cons: nothing
Location: The marina is mere minutes away so after a long day of snorkeling and hiking, it was less than five minutes to the hotel room.
Everything from the staff to the food was fabulous! Room service was so great, I've never had better. The excursions we booked thru the hotel were perfect. My sister and I stayed and we are so happy that I am going back with my husband in a few months. Dalia, the concierge was the best.
Comment from Hotel Management
Jul 26, 2016 by General Manager, Hotel Management
Dear Amy, It was certainly our pleasure to have you "completely spoiled" during your stay at Casa Velas. I am so glad every aspect of the experience was to your great liking. Certainly Dalia and the rest of our staff will be delighted to welcome you once more to your Mexican Home by the Pacific. Your next visit can't come soon enough. Warm regards
5 out of 5
by A verified traveler from Pittsburgh, PA

AMAZING adults-only, all-inclusive resort!

Posted Jul 19, 2016
My boyfriend and I just got back last night from our one-week getaway in Paradise, also known as Casa Velas... I wish we could have stayed for two weeks! We did not want to leave. The reviews and the pictures really do not do this majestic place justice. This was our first visit to Casa Velas, but will most certainly not be our last. We selected this adults-only, all-inclusive resort for our much-needed and deserved vacation due to the abundance of amazing reviews. I agree with several of the other reviews, that Casa Velas really should be the #1 rated resort in Puerto Vallarta. I can't even think of one way or area in which they could possibly be better; literally every SINGLE request, need, and desire was fulfilled promptly and with a smile. We HIGHLY recommend this resort for couples of all ages and backgrounds who are seeking an adults-only experience and who want to be pampered and treated like absolute royalty. A truly unforgettable experience.
Comment from Hotel Management
Jul 27, 2016 by General Manager, Hotel Management
Lily, what a great delight our smiles and warm service made for an unforgettable all-adults vacation experience. Thank you so very much for your high recommendation. All of my team was certainly pleased to anticipate your needs and surpass your expectations at every opportunity. To watch you become a loyal guest of ours will be our greatest pleasure. Your home away from home will be awaiting for you. Best regards.
5 out of 5
by A verified traveler from Denver

Very nice place with exceptional staff.

Posted Jul 4, 2016
Pros: Everything!
Cons: The food was delicious and the servings were plenty big, we never went back to the room hungry. Only wish there were more Mexican food choices.
Location: Beach club, golf course, all the normal tourist outings.
Friendliest staff of any place we have ever stayed. Beautiful grounds with plants and animals wandering around. My wife loved the peacocks they have wandering around and the turtles in the island by the front door. We didn't leave the resort much but you f you are wanting to the drivers are always ready and willing take you to the beach club or get you a cab if you want to go into town. The golf course looks very nice unfortunately I didn't get to golf this trip. My wife ended up getting an ear infection towards the end of the trip, luckily the staff was very helpful with this too. They had medicine and ear drops delivered to our room and even brought here fresh pineapple juice when she didn't show up at the pool.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Thank you for your truly warm words towards our staff and the exceptional vacation experience you enjoyed at Casa Velas. I am glad everyone was able to make you feel comfortable and I hope that all the pampering and attention made your wife feel so much better. It will be our pleasure to welcome you as you plan your next golfing getaway at your home away from home Jon. See you soon.