There was mold in the ceiling of my first room and it smelled like poison. The second room they sent me to wasn't even furnished. The next room had mold only in the bathroom (Yay!?) but there was a cockroach the size of a mouse. At this point it was 11:15 p.m. (2 hours after I arrived) so I just killed it and crossed my fingers none of his friends were around. Did not sleep well b/c of this and hard mattress. I ordered food to my first room at 9:30, and by 11:30, nothing, so I cancelled. That was, obviously the least of my worries. This place needs a complete overhaul. The only saving grace were the kind staff, who did their best.
Comment from Hotel Management
Sep 22, 2016 by Colmfort Inn Puerto Vallarta, Hotel Management
We are really sorry the inconvenience you had during you stayed with us. It is the first time someone mention a cockroach in our hotel in year. We do our best to fumigate the entired hotel and thats probably why you smelled what you called poison.
when a place is fumigate to kill this kind od insects, it is normal to find one or two since they are trying to scape the extermination.
In reference to the mattress, we just changed all the mattress for the entire hotel, we don´t have those hard mattress anymore.
There many thing that you can find around the corner, next to us there is a shopping mall and just 200 meter you can find the Marina de Puerto Vallarta where you can find many restaurants, nice bars and shopping malls, and night clubs. 5 minunte from here there are more restaurants, and bars all night long.
In closing, we apologyse for ther bad service our restaurant gave you, during the time you order food, is the most bussy our in our restaurant, eventhougth they had to notify you how bussy they were and that your order would take long. for that we really sorry and we hope you can gave us another oportunity to give you a better service.