Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from K

Nice enough for a few nights

Posted Feb 2, 2016
Stayed overnight, had breakfast, went to pool
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

This hotel is the beach!

Posted Feb 1, 2016
Pros: The staff ...the food...and the setting
Cons: Large bottle of water in room on arrival?
Great comfortable and friendly ! All rooms have kitchens and extraordinary ocean views.You can exchange money and arrange for excursions right in the lobby. Just push #1 button on elevator and you are at thhe barefoot bar, the pools and the beach. You can go to Costa Sur and just relax or take day and evening trips from the hotel. The resturants are first rate and room service is prompt and excellent I love this place, I have been there twice and can,,'t wait to go again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

Beautiful older, hotel, on the rocky south coast

Posted Jan 27, 2016
We enjoyed tour stay very much at Costa Sur. The rooms are older, but very clean and each has an incredible view of the ocean, Every night I watched the sunset over the Pacific from my balcony, it was incredible! The swimming pool is beautiful, but the beach is very small and rocky and often was inaccessible due to high tides. The bus service into town was very easy to use and cheap. On the down side, the food is just "okay" and there is no jacuzzi... We did enjoy the massages from the spa...I would highly recommend that.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with view on the ocean.

Posted Jan 25, 2016
Pros: The size of the room, the view.
Cons: What is included in the breakfast.
Location: Private beach.
A nice hotel with big rooms and good service. A little far from the beach, but good for a quiet stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

Hotel location was great, but disappointing hotel

Posted Jan 13, 2016
Pros: Location
Cons: Customer service and room conditions.
We loved the location, but the room had water damage from an upstairs leak. Mold was visible and water leaked in the hall. Contacted front desk on multiple occasions. They said they would send maintenance person down. I never had anyone come to the room to check on the situation. I left the resort disappointed with my stay as a result of poor customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Nice view, friendly staff

Posted Dec 30, 2015
Nice ocean view, the bus stop to get into downtown is right in front and is about a 15 minute bus ride to get there. They have a little store with snacks, and basic necessities. The staff are super friendly and helpful. They have taxis on hand that you can get right away. The rooms aren't quite as pictured as online, it's like they used a filter when taking the picture or model room but overall, the rooms were clean. I didn't like the thick poofy pillows.
3 out of 5
Recommended
for Other
by A verified traveler from San Francisco, Ca

Accommodation and beach

Posted Dec 14, 2015
Pros: Calmness, no noise from outside activities, no exhausted gases from small boats
Cons: Provide more shade on the beach area. Improve quality of dinner meals at restaurants
Location: Nothing around within walking distance. Hotel located within rocks, so there is no way to walk along the beach.
We stayed in junior unit, where one feels like in the room with balcony on the ship. Beach is not sandy and good for swimming and snorkeling (a lot of fish), but only during low tide
2 out of 5
by A verified traveler from DF

Camas no adecuadas para 4 personas

Posted Dec 8, 2015
Pros: Su ubicación.
Cons: Su oferta de servicio.
Location: Playa aceptable y alberca aceptable.
Reserve habitación para 4 personas. Pero la habitación solo tenia una cama King size y un sofá cama terrible, muy incomodo para dormir, inaceptable como cama para una persona. Fui a recepción para solicitar una habitación con 2 camas matrimoniales reales, no sofá cama. El gerente me comento que solo tienen habitaciones con King size y sofá cama, que son todas iguales. Me propuso el cambio del sofá cama y fui con su personal a revisar el otro sofá cama, pero era exactamente igual de incomodo (tubos que lastiman la espalda). La solución la tuve que proponer yo y fue agregar un colchón de sofá cama y revisar como mejoraba. Mejoro con esta acción y fue aceptable para una noche de estancia, pero no mas. Sean cuidadosos, lo que ofrecen para 4, es realmente para 2. Si no hay camas suficientes para 4, no las vendan con esa capacidad. Las fotos que muestran son de habitaciones remodeladas y nos dieron en realidad de las antiguas, otra decepción respecto a lo que venden y lo que realmente entregan como servicio. En resumen, decepcionante, no regresare a este hotel.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2015
Pros: LOcation.
Cons: The rooms.
Telephone did not work. Elevator broke on the last day. Maid service wasn't too good. Not enough cooking utensils in room. The rooms need to be updated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything was great

Posted Dec 5, 2015
We were on the eighth floor which we found out was just renovated. Busses to town and other beaches right at the front door. They have a great little store in the lobby that was very handy.