Ratings based on 386 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from North Dakota

Nice hotel

Posted Mar 13, 2017
This hotel had great staff very friendly. It was close to the beach ( beach is private) not to far from any of the fun night clubs or day activities.
Comment from Hotel Management
Mar 21, 2017 by GFadul, Hotel Management
DearAshten, Thank you so much for sharing a little bit of your experience, nice picture by the way! Hope you come back to Puerto Vallarta ad Costa Sur very soon!
3 out of 5
Recommended
for Couples
by A verified traveler from Utah

Needs Some Remodeling

Posted Mar 8, 2017
Pros: Ocean views and quality of food was very good. It is also very quiet and relaxing.
Cons: Hotel is older and shows its age. The rooms on the 8th floor have been remodeled and are much nicer but they wanted $70 more per night for these rooms
Location: Location is good if you want less noise and activities going on all day. However, there is quite a bit of noise coming from the road right out front
This hotel is right on the beach and has wonderful views from every room. The food was also very good. However, the hotel is older and shows its age and could use a complete makeover.
Comment from Hotel Management
Mar 21, 2017 by Gfadul, Hotel Management
Dear Jim, Thank you so much for your observations. We are working on updates for this year. Will keep you posted. Thank you again for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from south beloit illinois

Nice place, beautiful view!

Posted Mar 4, 2017
Rooms are dated, but very clean. Staff was very friendly and helpful. Food was just average. Enjoyed my stay there very much!! Look forward to another stay.
Comment from Hotel Management
Mar 7, 2017 by Gfadul, Hotel Management
Dear Lory, Thank you so much for your comments. Much appreciated. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Friendly hotel on the ocean.

Posted Feb 24, 2017
The staff was extremely friendly and helpful. Pool area is quite nice. The constant sound of the ocean was wonderful.
Comment from Hotel Management
Mar 7, 2017 by Gfadul, Hotel Management
Thank you so much Maj! Glad you enjoyed Costa Sur Resort. Come back and visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from alaska

Beautiful hotel with a beautiful view of the ocean

Posted Feb 23, 2017
Everyone at this hotel was amazing. Great customer service! The room was perfect so was the view
Comment from Hotel Management
Feb 23, 2017 by gfadul, Hotel Management
Dear Kelly, Thank you so much for your kind review. We hope you come back to Puerto Vallarta and Costa Sur very soon! Have a great day!
3 out of 5
by A verified traveler from Washington

weekend weddings.

Posted Feb 21, 2017
Pros: Clean with friendly staff.
Cons: no weekend weddings, or cut the music at 10pm
Location: good location. good taxi availability and bus into town.
Weekend weddings took over the common area around the pool and the music went on until after midnight.
Comment from Hotel Management
Feb 22, 2017 by Gfadul, Hotel Management
Hello, Thank you for your feedback. It will be taken in consideration.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Excellent budget property. Outstanding staff

Posted Feb 5, 2017
Pros: The beds, the staff and the food
Cons: update room furniture, add sand to beach
Location: In south end of Bandares bay--30 min from airport--no way to do any walking, cabs available and easy bus access--10 minutes from town
Excellent budget property. Rooms large but dated, beds comfortable , extremely clean. Staff outstanding. No real beach until about 2pm because of tides and shade from building. Need beach shoes as area is extremely rocky. Food good--burger specials great option. Everything reasonably priced. Pool area crowded not quite enough lounge chairs. Spa services very good and extremely affordable. Jose does a great job as activities director, wait staff friendly and service oriented, front desk staff extremely helpful--ditto Katlin as concierge. Small no frills budget property but well amintained and well run.
Comment from Hotel Management
Feb 8, 2017 by Gelsey, Hotel Management
Dear Frankie, Thank you so mucho for your kind reviw. I am sure it will be very helpful for future travelers. Hope you come back to Costa Sur soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Feb 5, 2017
Rooms need to be updated but are incredibly clean. Food and service was superb!
Comment from Hotel Management
Feb 8, 2017 by gfadul, Hotel Management
Thank you for your review! Hope you come back to visit us again soon and stay in one of our honeymoon suites, fully remodeled.
2 out of 5
by A verified traveler

Disappointed

Posted Feb 2, 2017
Expecting some calm water to snorkel and launch a kayak, but it wasn't possible. They close access to the beach area with high tides and/or waves. Our suite (in adjacent bldg) was tired & worn. Fans didn't work, sliding door to balcony was very difficult to open and close and the balcony had cheap plastic chairs and a very low ceiling which made it claustrophobic. Mechanical noise all night long that was not coming from the AC. Lots of traffic noise from the road in early am. The pool/dining area is small so you can't get away from amplified activities (loud bingo game was going on when we arrived, so we went for a drive rather than stay in the depressing room). No wifi in our bldg., and it went in and out in the main lobby. We checked out after one night and forfeited our week long paid reservation. Even if we had gotten a better room, it wasn't the place for us. Win some, lose some!
Comment from Hotel Management
Feb 8, 2017 by gfadul, Hotel Management
I am so sorry we did not meet your expectations. Unfortunatelly there was a cold front during your stay and it generates high tides too. We are in fact a small and quaint hotel...Bingo game is every afternoon from 3 to 4 pm. Not all properties are for all types of travellers. It is important to do research before booking to make sure the property you choose is a right fit for you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Ocean front

Posted Jan 31, 2017
Pros: Ocean front food...
Cons: More music.....activities.....water problems..
Do not use FoLiliana Vargas Expedia Concierge / Puerto Vallarta - México The hotel and staff.....For the the money it's a very good deal....we used Expedia and combined the flight/hotel....great price.
Comment from Hotel Management
Jan 31, 2017 by Gfadul, Hotel Management
Dear Gary, Thank you for your review.